Integrity Home Solutions

Lenore R.

We had IH come out to do a yearly maintenance. After paying for Groupon for the maintenance. Tech came out did the maintenance and charged additional for leak detection no repairs done. But Didn't tell us before charging for a service we didn't ask for him to perform. We mentioned we had no heat. He took 5 min and said the heat for EMERGENCY heat was burnt out and we needed to have thermostat wired for heat bcuz we had now wire est. 1200-1500.00. Had another co out and detected no leak in the lines and wasn't sure if wiring didn't have time to check. My hubby was preoccupied on phone and tech handed him a bill w/out asking if we wanted leak detection. Just did it and handed my husband a bill said he can come back for that price to wire it. Had another co out today, no leak and no new wires needed to be wired. All wires were there just needed a simple connection to the thermostat that wasn't connected. Goes to show who wants to get paid, who wants in and out and who is just simply reputable! Creamer AC was great!

Dustin M.

Landlord hired these folks to change out our electrical box. After needing to reschedule the day arrives for the worker to show up (and he did) just to tell us he is sick but working anyways. (Awesome Company) I will attach pictures so you can see what 5 hours of work to replace an electrical box looks like. Do yourself a favor and delete this company from your thoughts and phones. Save yourself a headache, hassle and having to redo all the shotty work. Absolute embarrassment, if I were the owner of this company I would fire this employee immediately but by the looks of the reviews the purposely hire terrible employees. Be better, be much better or just quit and stop ripping people off. The first pic is self explanatory, the second pic is taken of the wall in the other room where the employee put holes all the way thru the wall into the other side leaving my wife to repair the holes. Unbelievably terrible company, I mean awful!!! Have I mentioned how worthless these people are? Use ANYONE else.

Alan B.

Guy walked in my house thru an unlocked door I didn't realize he was there until my dog barked. He ran out the door and left

Linda T.

Scheduled to have AC repair diagnostic. I scheduled the appt online under the 49.99 coupon and they still tried to charge 89. Had to show them a picture from their website to get the discount. I thought the appt was for them to tell me what is wrong with my AC and how much it would cost to fix it. They wanted me to start with cleaning out the door condenser for $275. That was the only solution was to start there and see how that works. Sorry that is not what I was expecting. Now I have to call someone else to come out, big waste of time.

Brice C.

I would not recommend Integrity AC. Their name itself is ironic and a lie. These are sales people that trickle feed you information. I ended up choosing this company for the name and they under quoted a big box company, so I thought I made a good choice. I asked in depth to make sure the unit that I bought was ample for my house. We spent over $9000 replacing the unit. Then a year later they come and tell me all my ductwork is terrible. So another $2000 later, I ask are we good to go now and they said you should have the best of the best. Then a year later the fan goes out, i'm told the reason why is because a storm must've fried the fan and I ask why I was never told about this living in Florida and they just shrugged and took 900 more dollars from me for the labor. And with her most recent visit the technician says that my intake isn't big enough and that's why the fan blew up. Why was I not told about any of this at the first initial consultation. These people are one step away form car salesman and the only reason I don't give them one star is the fair fact that they do consistently remind me of complementary maintenance with the unit and they technically did fix the AC every time they came out.

Yvette P.

Pascal did a good job replacing the drain BUT I was grossly overcharged by $250 for the part. A popup assembly at home Depot is at the most $30! I contacted the company and they ignored me. I would not recommend this company unless you purchase your own parts. Even still I would not do business with this company EVER AGAIN! UPDATE: The company finally reached out and we came to an agreement of a partial refund.

Tim S.

Poor communication. Had to re-schedule 5 times, one day I waited from 8;00 AM to 7;30 PM in vain. No one ever showed.Everybody was """"real sorry"""" but I wasted that whole day. The tech that did finally arrive was an excellent electrician, but spent way too much time trying to sell me a """"warranty"""" for 20.00/mo that would get me 10% Off the next service. I did NOT want it. If you're in Tampa or Brandon they may do better, but if youre in Pinellas Co. forget it. I believe they mean well, but the road to H--l is paved with good intentions. After reading the comments I'm glad I'll never use them again

michaelangelo c.

Had brand new units installed spent over $12,000 purchase the extended parts and labor warranty for up to 10 years. One and a half years into owning the new units charged a $90 service fee just to come out and see what is wrong, of course never mentioned at the time of purchasing extended warranties.. i've had to have them serviced twice already company does not seem to care about the product that they sell you.. choose a different company!

Ryan M.

Get a second opinion. Had leak in disposal near sink. Was told that the whole disposal was cracked and that for their """"premium"""" service would cost over 1k. Cheapest service was quoted around $500. Had another plumber come out who noticed the support ring was loose and that the plumbers putty had broken down. Replaced the putty and retightened the support riring. No more leak. Cost was 1hr of work. $139.

Vanessa R.

I had to get a new filter installed for a water filtration system. The person who replaced the filter had to turn off the water to replace the filter and he turned it back on once done. It wasn't until after he left that I noticed the water pressure on all the faucets and showers were weaker. I figured all the pipes needed time to get the water pressure back to where it was but after 3 days that was not the case. I contacted Integrity Home Solutions and the dispatcher sent someone over within a few hours which was great. The person who showed up was not the same person that previously worked on the filtration system. This guy said there was a crack on a valve and asked me if I had tampered with the system. I told him I never touched it even from the day it was installed years ago because I have no idea what to do with these type of gadgets. The service guy asked me again multiple times if I had tampered with the valves. He also claimed that the valves under the kitchen sink were not fully turned on which was a load of crap because I had not touched those valves in years. While he continued to take his notes and take photos of the cracked valve on the filtration system, I checked the water pressure in my shower and it was still barely trickling. I came back to the kitchen and saw that the water pressure to the sink was back to normal. I then ran back upstairs to test the shower again and that too had its normal water pressure back. What upset me was how the service guy insinuated that I had tampered with the filtration system thus cracked the valve which he claims is the reason for the reduced water pressure. He also said it was because the valves under the sink were not fully turned on. If that is the case, how did the water pressure in the showers and other sinks return to normal? None of his reasoning made any sense and to me it was his way of denying liability by indirectly claiming I had broken the system. I will NEVER use this company again.