Integrated Plumbing Solutions

Lisa K.

I want to start by saying how incredibly impressed I am with this company. Every time that I've requested service from them, I've been promptly scheduled for a technician to come out the very next day! It seems that that's almost unheard of these days, so that also speaks to how terrific their customer service is. So, the last service technician to come to my house was Jordy Fajardo, who I cannot say enough great things about. He was very kind, well-mannered, engaging, knowledgeable, informative, professional, and just a pleasure to be around! He's a true gentleman, with a very apparent eagerness to help others, and an obvious passion for both his job and his profession. He resolved all of the issues that I needed help with ... and cheerfully, to boot! Thanks again, Jordy!

Simon B.

Prompt and professional service. Shout out to Douglas Dominguez, who helped us out. They were upfront and transparent about after-hours pricing.

Earl S.

Nick Wells was awesome. I need them to come for an urgent issue with a guest bathroom toilet. They were upfront about pricing, he quickly fixed the problem, and he gave recommendations to help save me money and prevent further issues on the future. I'm most appreciative they have weekend services available as my usual plumber does not. I appreciate them.

Anice W.

I only got an estimate for gas line repair from Integrated and thank goodness I got a second appraisal! The technician came, extremely unprofessional talking in circles mostly about his personal affairs with confusion regarding repair of my gas line. Showed me $1651.44 to fix the problem, but when I received email with the estimate, scrolled down saw an additional 2342.50 for work not discussed! Shame on you Integrated!!! All this after I told them I am older and on a fixed income. I saved $2843.94 by using a different certified plumber

Ann C.

We had an emergency kitchen leak situation and called many plumbers. They were quick to respond, followed up with several phone calls before the tech got here. The person who did our plumbing was Anthony. He was amazing, I mean it. He was sweet, professional, thorough and on time. He is our plumber for life now. HIGHLY RECOMMEND!!!!

Sally R.

We had a leak with a shower fixture and needed it replaced. Basically it was a disaster. In summary Integrated Plumbing Solutions sent out Brandon, who seemed nice, who charged us $1,042 to open our bathroom wall and install the base of our new Kohler fixture. When our tile contractor came to do the repair the tile he noticed Brandon did not follow the manufacturers guidelines on the depth the fixture should be set at. Brandon set it too far out. We got Brandon back to reset it and he said we needed our tile contractor to come back out and reopen part of the hole so he could reset it. We did that. Then when we called the company to get Brandon back and it turned out he no longer worked for them. We got Integrated Plumbing to send someone else out who said it could not be fixed, and called his supervisor for help. The supervisor was looking at some solutions and never got back to us despite our sending emails and calling. Finally we gave up and found another solution independent from them to fix it. This company has NO INTEGRITY. Basically their plumber made a mistake, charged us a boatload, and they ignored us when we asked for it to be fixed. I encourage you to stay away from this crooked company!!!

Alex D.

Tried for 30-45 min to get fireplace lit and was unsuccessful. Literally just wiped parts off. Then the guy tried to explain our options but was either drunk, or on drugs and couldn't get it straight. He rambled for 30 minutes and made no sense. He then charged us 109 for trying to fix it. Guess it was for his time? What a horrible experience and way to rip people off during this tough time.

Daria P.

This company is outstanding! We hade extensive work including trenching the yard, laying pipe, hooking up to the county sewer system, installing two sump pumps, replacing pipes, and fixtures inside and they did a great job. Corey was professional, patient, and kind. The whole crew was efficient and cleaned everything up. I would highly recommend this company!!

Li O.

Metro Atlanta, Please do yourself a favor and NEVER use this company. I live in a high-rise building in Sandy Springs. These people turn a 2 hours hot water low boy replacement into a 8 hour insurance nightmare for me and my neighbors. Even after chaos they caused I tried to speak with their management about insurance repairs. Jenny Irons, refused to listen a hung up on me and told her staff to do the same! I told him this is improper and unprofessional especially with everyone using social media. Then he hung up on me. Jenny Irons when sent an email which said in parts """"Firstly I apologize for hanging up on you, I should have not done that but there is truly nothing i can do."""" Right, Atlanta don't let these people do nothing for you.

Alex F.

I contacted Integrated Plumbing Solutions to first ask if they were familiar working on Bosch Tankless Water Heaters. They put me on hold and came back to say YES they were familiar with the system. I scheduled the appt and a few days later, they were there. Although the technician was there on time, it was clear he did not know what he was doing. He was on his tablet for over two hours trying to diagnosis the problem when he finally offered us two options... replace a gas valve, a pilot generator and flush the system for $1,100 or replace the entire water heater to something newer and simpilier for $3,600. Needless the say I wanted a second option. I called Bosch (which I should have done in the first place) and asked them to send out an authorized technician. The tech got out there and had our system working within 5 MINUTES. It was a dirty ignitor which he was able to clean it and got it relit. Final cost with the Bosch Technician...$89! Please beware with Integrated Plumbing Solutions, they might not know what they are doing...