Instant Plumbing Repairs

Ruby H.

Very unprofessional company, poor lack of customer service and HORRIBLE communication. They don't even deserve 1 star. I Was assigned this company by my home warranty company. They asked me for the information over the phone and asked for me to send them pictures of the water heater. They immediately decided that the heater needed to be replaced, which i believe as it was pretty old. I asked questions regarding switching from to a tankless heater. They provided the pricing, contacted the home warranty company once the insurance provide the coverage they called me back and gave me my out pocket expense. we agreed on pricing and scheduled the installation. I called them the day before to get more information on the model of the tank so that I can request a rebate from Socal gas, left a message no returned call, the next morning I called to confirm the install that day and was told that they had not collected the 10% needed, I told no I had no problem with that, but wanted Alexis the person who had been helping all along to call me back to provide me with the breakdown and tank info. Never called me back, later that afternoon when I noticed that no one was coming I called them again at this point they did not want to connect me to Alexis and told me that she would be TEXTING me...really? Alexis texted me to tell that they had cancelled my installing because I never paid the 10%. Why would they do that? I asked that a supervisor return my call. a gentleman called later that day, I explained my grievance, he told me that the pricing I received from Alexis was too low and that she had a mistake with the quote she provided but that they would still honor that pricing. He told me what he would call me later to schedule the install as it was Friday and he did not know if he had any technicians. I waited that evening, the next day and Monday and no communication. Called him back left multiple messages and not response. I finally ended up calling my home warranty company and ended getting another vendor. Really bad experience with this company, please be very careful before going with them.

Maria K.

Frank was an excellent service technician - he arrived ahead of time, he explained the issues completely and did all the necessary work to repair our issues. Great job!!

Alan M.

There are 3 companies in the Inland Empire named ""Instant Plumbing & Repairs"", mine was sent to me by Fidelity Home Warranty. It all seemed to be run by one guy, Mike Lomelli. We had an emergency sewage backup in the main bathroom on Saturday eve, the call was placed at 10:30 pm. We didn't see the plumber at the house until mid afternoon on Tuesday the following week. He got it all cleared up, for which I am grateful. This company also offered a 2hour arrival window, which is very courteous. However, this is when strange to suspicious kicked in: The guy, Mike, informed me he was to return the following day to do a camera inspection to mitigate any further issues. Which he did, he showed up and supposedly did a camera of the line, which I find strange because these services usually run about $300, anyway, his report back to my daughter was that the pipe was disconnected by the previous company who did the work and that a major repair to correct it was needed, he also informed her that sewage was leaking into the ground table, but that she can continue to use the toilet, wash cloths & dishes, etc. So far so good, until he called me and told me a slightly different story: ""The pipe has an 'off-set' in it, between the toilet and the clean-out, this has to be removed and the pipe path made straight. The cost is going to be $4300. Because this work is outside of the house it's not covered by the home warranty company, but not to worry, I can 're-word' the estimate in such a way that will include a $1000 from them, cutting the cost to you to $3300.00... And another thing, you can't use the toilet until this work is done, okay?""

Today, I got a 2nd opinion from All Plumbing, guys I've had several projects done by, who have conducted themselves in an ethical manner, so I trust them, they found the drain path unobstructed in both directions, he also stated that for them to have done a toilet-to-cleanout inspection the normal procedure is to remove the toilet from the floor (an additional $160 fee) which Mike Lomelli could not have done. These guys got out a ladder and climbed up on the roof and used the vent, and found the path clear that way also.

Conclusion: These guys are good at the simple stuff, and with their 2hour window, they are GREAT that way. Just be careful when they inform you that you need $4000 worth of work, get a 2nd opinion, mine unfortunately cost me $360.00.

Ali J.

Was assigned to them by home warranty and find them totally unprofessional and Dishonest ,be carful they will they will try to sell you services you don't need and charge you up the A**.

Evelin L.

Complete waste of time! I was assigned to them by HWA! Waited a whole week ! Waited all day on the date they were supposed to come! They didn't communicate , didn't call, or come!!! BEWARE!! Not professional at all

Jonathon C.

Frank was absolutely awesome. I have had multiple plumbers come out only to say my toilet was fine and I was delusional. Frank saw multiple problems and took the time to get everything approved with my home warranty and replaced the toilet and had it covered under my warranty. Thank you so much Frank for your amazing work, and amazing customer service. I now have a plumbing company I will use indefinetly.

Mike S.

Thank you Frank Rios for your great service at our home in Temecula. Fixing our clogged pipe to the restroom. We will always go with instant Plumbing Repairs in the future.

Maurice R.

These guys are a joke.
They'll schedule an appointment then they'll laugh at the fact you're waiting for them to show up. The ""supervisor"" (Yes, those are ""sarcastic"" quotes) leads by example. He doesn't show up for appointments either.
As my wife and I read other reviews praising these guys we ask ourselves,
""Are we on a different planet?""
Anyway, call them if you enjoy a lack of dependability, punctuality, and professionalism.
We're only giving these clowns 1 star because we can't post a review without one.

Bernadette C.

This is my first review for anyone. Dre the technician is very professional and knowledgeable. He access the problems quickly. He resolved the problems quickly. I will definitely use this company again.

Art D.

Endre is professional and thorough. He did a great job replacing our toilet. We'd definitely hire him again for plumbing needs.