Installators - Appliance Installation

H K.

This company put in all my new appliances about three years ago and they do not stand by their work! Now my microwave moves every time you close the door and it has been pushed back into the cabinet so that it interferes with the microwave door. When I got in touch with Dena she said she couldn't find the paperwork from three years ago, and when I still wanted them to come out to fix it, she said it would be an $85 SERVICE CALL TO EVALUATE and then ADDITIONAL FOR ANY REPAIRS NEEDED. Incredible. Three years is not very long -- their work should hold up better than that! Then I remembered that I also had to have a plumber fix the connection under the sink to the dishwasher, since it had been INSTALLED INCORRECTLY. I don't think they know what they are doing and they certainly don't try to make their mistakes ""right."" I urge you to look for someone else!

Lisa S.

Mike is an awesome guy. He just put in a new microwave/oven combo as well as an induction cooktop and new dishwasher. He noticed the new dishwasher was damaged in the back so I had to order another one. He helped me find trim for the cooktop locally and it was very inexpensive. He knows what he's doing and is very helpful with suggestions and dos and dont's of new appliances. He is kind and easy to talk to. Dena does the scheduling and knows what's she doing! She was efficient and very nice each time we spoke. I recommend this company highly!

Ken S.

This is the second time that I've used Installators, and both times have been excellent.
On this occasion I had a double wall oven installed. The new oven was about 6 inches taller than the one it replaced, and, therefore, needed additional woodwork. The end result was outstanding!! When Mike was finished, the oven looked like the cabinets had been originally designed for it to fit.
Friendly, prompt, professional with great attention to detail.
I highly recommend Installators and WILL use them for any future installations!

Elaine C.

We have an under mounted kitchen sink which was by a kitchen window ledge. Three contractors informed me it would take too much time to remove it without possibly cracking the counter so the solution was to replace the entire kitchen (I.e the whole kitchen to match!). Our counters are still in very good condition and I felt it would be a waste to put my entire kitchen in a landfill when everything still works. I put the project aside until my neighbor who was very handy had Mike install his appliances and raved how he found solutions and not the easy way out. I tried Mike first with installing a drop in cooktop bigger than what we had, he cut through the counter and made it work ( we had a pop up vent which made it a challenge in terms of space but he got it to work).
I had limited options with sink choices because of the configuration and the kitchen ledge. Anyhow he set the whole day to work on it and was working nonstop from 830am until 5:30 pm. He charged what he initially quoted and he saved me a lot of money vs. having to replace the entire kitchen! Mike works by himself so yes it's hard to get him on the phone because he is a busy guy but worth the wait!

Peter B.

I've now had three separate Samsung installations and want to compliment the two young gentlemen who did each install. They are very product knowledgeable, arrived when promised and with each install very thorough. I'm sorry I don't recall their names but this install service through Best Buy has been a very good experience.

Kris B.

Honestly I can't review their workmanship because they never called me back after repeated calls from me and Home Depot on my behalf for an installation of a washer and dryer. It's amazing to me that a company can't even bother to call back. Poor customer service!

Lisa K.

Just beware if your doing a remodel & may need some extra work done. They charge an $85.00 trip charge so after you get an outrageous estimate & don't hire them he's had a great day for 10 minutes! I should do that for my business and just drive around town raking in the trip charges. I paid $140.00 for my electrician to install my cooktop which took 4 hours & running wire & Mike wanted $125.00 to unhook and remove it. Every single component to make the remodel work was an overcharge. The ""worst case scenario"" to install the downdraft was $700.00. Perhaps worthwhile if the hookup is very simple but if it takes some creativity be prepared. Mikes attitude about my concern for the costs was abrupt & defensive. The only plus is they responded and came out quickly.

Mark H.

I did not get the dad, I got the son. The installer was recommended by the people who sold us the oven. He unplugged my cook top to install my new built in oven to replace the old one and because the electric plug for the cook top was right behind the old oven he unplugged the cook-top which makes sense. So he takes out the old oven, unplugs my cook-top to work on the cook-top gas line, then plugs everything back in and put the new oven in flush so everything is nice an covered up. The install looks great, but he never noticed that the cook-top is now not working. (Why wouldn't he check that?) Later I find out he did not plug the cook-top into the same plug he unplugged it from, but that's later. He packs up and leaves after collecting 350 dollars to install the oven below and a microwave above. I wanted to use a CC but he wanted a check. So, I gave him a check.

10 minutes after he leaves my wife says ""Hey, I can't light the fire on the cook-top!"" So I turn on a burner and sure enough, no ignition to spark the gas and the smell of gas is all over the kitchen because my wife was not aware of the problem.

So I get on the phone and call Deena at Installators and there is no answer so I leave a message saying we need him to come back and pull out the oven to plug in the cook-top (we assumed he forgot to plug it back in). We call again and this time my wife gets Deena and she says ""He said he plugged it in"" and that's it. I ask my wife: ""That's it. that's all they can say?"" So I call them myself this time and I say ""Hey, he must not have plugged it in right or something is wrong back there because it's not sparking and I need him to get the oven out so we can get to that plug!"" ""I need him to come back and get the oven out so I can get the top plugged in!"" And Deena says she is on the phone with the guy and ""He says it's plugged in"" and I tell her ""I need him back here to get this oven out so I can get to the plug!"" but instead she tells me that the guys says: ""If you want to take out the oven there are two screws holding the oven in place"", ""Take out those screws to remove the oven"" - and that's it - they leave me like that. It was obvious they were not going to come back to help me - I hung up the phone and looked at my wife and said: ""We are on our own"".

So, I go get my tools and remove screws and brackets and my wife and I drag the oven out of the cabinets and there I see the plug for the cook-top in a duplex receptical with two plugs and it's plugged into the bottom plug, so I remove it from the bottom plug and plug it into the top plug and that's it - the cook-top roars back to life and goes back to working just fine. The guy never even checked to make sure he plugged it back into the same plug he removed it from but what's worse he would not come back to help fix it. I did not even bother calling them back to tell them they plugged it into the wrong receptacle. I just re-installed the oven and my wife just said ""well, live and learn, we will never use them again"". We still need a dishwasher and I think we will buy it elsewhere and use a different installer.

Aaron X.

This may or may not be their fault (Could be Yelp) but it rates a 1 regardless. When you type in Appliance Install and then the zip code of 92101 (encompasses downtown) these guys come up third on the list. After communicating with them they explained they do not actually perform installs downtown. Either they need to update their coverage area or Yelp needs to. Wasting my time either way = The 1 banger!

Melissa S.

They make an appointment that I cancel less than 24 hours later - technically 22 hours before the scheduled appointment time window (4 hour window) and yet they charge a cancellation fee? In bad taste.