Innovative Plumbing Designs

Regan G.

Terrible customer service, they miss appointments or do not come when they are scheduled to and then bill you when you aren't there out of the scheduled window. Crooks just after money, left crap stuck all over my counter.

D R.

The landlord sent these guys, they immediately demanded $175 cash from me even though i didnt call them. For some reason there were 3 guys sent to fix one kitchen sink, sketchy lookin' OKC people who later sent a $350 bill in the mail to me at this address. They were here less than 30 minutes.

Trudy C.

This company is very unprofessional. They did the installation of my new house plumbing, made many mistakes and charged me for all of them. The company has had eight companies working out of the same office. They claim that the work must have been done by another team. I am tried of the run around. The office staff is rude. The company does not show up for their appointments. I have a trail of emails to back up my claims. They sent my final bill and expected payment within 24 hours. When they did not receive it in the 24 hours they put a lien on my home.

Mike M.

They only get 1 star because I have to give at least one star.

I had a custom home built by Home Creations (BIG mistake, but that will be a different review).
Less than three years after building this new, $200K+ home, a pipe broke in the slab. Two of my neighbors said that the same thing has also happened to their new homes.
So I called the plumbing company (this one). The young lady that answered the phone was very pleasant and friendly. I explained to her that the pipe had broken, probably under the slab and asked her if it was still under warranty. She said she thought it was only a one year warranty. I could understand a faucet breaking within three years but a pipe an underground pipe should last forever. I asked her that due to the nature of the problem if they would stand behind their work and take care of this. She said that she would have someone come by and take a look.
A plumber came out later. I showed him photos of the plumbing rough-in that I had taken. You could clearly see where short pieces of rebar had been driven into the ground to apparently to hold the drain pipes in place. The plumber mentioned that the person that did this often used stakes to hold the pipes in place when the ground was wet.
The plastic pipe that is suspected of breaking was laid right next to the rebar. So it is very possible that the rebar rubbed the pipe in two.
The plumber called the owner and told him what he found. I could hear the owner speaking and he sounded very angry; saying that the home only had a one-year warranty and that they were not going to cover it. It's disappointing that a company would not stand by their work. But it gets worse.
I thanked the plumber for coming by, thinking that this was a free estimate call as I had requested. He left without doing any work. Then he came back knocking on my door a few minutes later and said that the boss had told him to bill me $175 for a service call (note to self - never criticize the work of a plumber - they will get their revenge!). I told the guy that I didn't have $175 (don't use checks anymore and had no cash) so he would have to bill me for it.
That was on Monday. On Tuesday, the boss filed a notice of lien on my house. He didn't even bother to send a bill.
IS THIS THE KIND OF COMPANY YOU WANT WORKING IN YOUR HOUSE?
There are plenty of credible plumbing companies out there. Save yourself some grief!!!

William S.

Stay away from this company. They hire idiot, delinquent, and fraudulent technicians who perform shoddy, dangerous, and illegal plumbing work. You or someone else who has work done on a home you may purchase in the future ends up hiring them, they perform this shoddy work, and it causes thousands of dollars worth of water damage. Don't let this happen to you. This company's rep performed work on my home and cost me lots of $$, time and heartache, and they refused to make it right or even admit fault, take responsibility. This company is a precise example of what is typical of the American service industry these days. No commitment to quality work, no business ethics, and no desire to put the customer first. This company has failed to build its cost structure in such a way that will allow it to hire GOOD certified technicians (who cost more) thereby bringing a better product to the customer. Happier customers = more business and the ability of the enterprise to sustain a more exclusive, upper-end pricing structure. Instead, they hire idiots who provide crappy service, thereby pissing customers off and destroying the company's ability to create or expand a loyal customer base. I hope Darwin's law finishes this company off sooner than later. Plumbers are a dime a dozen.