Innovative Leak Detection

Frank K.

Thanks to a letter from Portland Water Bureau (PWD) we were alerted about a water leak in our house. We had no idea how to find where the leak could be since it didn't seem to be anywhere inside the house. PWD employee refused to give me any direction on where to look for help. Only constantly repeated: ""ask a friend"". So I decided to ask Google and it found Innovative Leak Detection (ILD) for me. ILD responded to my request for help very promptly and found a leak outside the house near the foundation. They clearly marked the area where to dig. This company really specializes in finding water leaks and does not perform any actual repairs. When asked if they would recommend some specific plumbing service to call for the leak repair, they mentioned Kennedy Plumbing and Beaverton Plumbing. Unfortunately, both of these companies refused to repair our leak claiming that they didn't have the capacity. Also, both of these companies had only an average rating on Yelp (March 2022), so I had to find another plumber for the repair (Cornel's Plumbing).

Grrrrrrrrrrr G.

Remember they make you pay whether they find your leak or not
When I called to make an appointment they guy said they would be able to tell me if the leak was inside or outside and approximately where
The technician came and used a gauge and said that the leak was inside the house not outside at the pump.
Then he spent the next hour reviewing all the things I had already checked like the toilets- that wasted an hour of the 2 hour maximum time they spend
He went into the crawl space and looked at 10% of it then he saw that it would be an effort to inspect the rest of it and so he just gave up and didn't do that. He walked back and forth the with his equipment outside the house listening for a leak that he had already said was inside. Later he changed his story and suggested it might be outside. At the end of 2 hours he couldn't confirm whether the leak was inside or outside the house. or whether it leaked a tenth of a gallon a minute or 10 gallons a minute but of course he was ready to take a credit card for $325 right away. I received no definitive information from him or his company about my problem. They are totally useless (they didn't offer any follow up recommendation) and don't promise anything not even a consistent report on what they can tell you

Christopher O.

I had a leak in an underground sprinkler line that I couldn't locate--no schematic of lines or drain lines when we bought the house--and no wet spots in the yard, only water coming out a drain below a retaining wall. After digging in a number of ""likely"" places and finding nothing, I got Jake out. In about 30 minutes he found the leak (broken fitting) in a spot I would never have guessed. I dug right at the spot he designated, and the leak was within 6"" of that spot.
This service is not cheap, but my alternative was to install a new line, which would have been many times more expensive.
Professional, confident, reliable service. Highly recommended.

Mike S.

Jacob from Innovative Leak Detection did a great job quickly finding my water leak. He is very professional and a great guy.
I would highly recommend they to anyone needing a water leak detected. He came out same day as well. Told me how much water is leaking out and recommended options for fixing the issue as well as who in my area I might call. I hope I never need this service again but glad I called them.

Dina O.

We had excellent service! They were able to send someone out the day we called to detect our leak. When we had problems locating it they sent someone out again to help at no additional charge. It's hard to find anyone that backs their work these days but this company definitely went above and beyond to help us solve our issues. I highly recommend them!

Shannon M.

We called Innovative Leak Detection after we received a letter from the city saying that we had excessive water usage. Very responsive, they were able to get out to our house before anybody else and located the leak for us. Very professional and great customer service. We will definitely use them again.

Mike H.

I received a call from Jake at Innovative and we talked out the issues and came to a resolution. To me, this speaks volumes about a business. Communication is essential to any company and often at the route of most problems. I'll be using their services in the future and would recommend them to others.

Andy S.

I had water filling my crawspace coming from under the garage slab. I called them and they had a personable guy named Jake out there a few hours later. After pressurizing the water system and probing for the sound of a leak he marked an area just outside of the garage for me to dig and I found and fixed the leak without ever needing a plumber. I never would have found the leak without them and I probably would have ended up cutting into my garage floor searching for the source.

Britt W.

i am huge on customer service, and Alan went above and beyond. his response time was insanely quick and not only was he able to help me out from afar, he saved the day and more importantly our pipes... ultimately saving us so much money in damages! bring on the freezing temps!!!

Jana C.

I wish we would have called earlier. We dug up a bunch of the yard looking for the leak before we gave up and called. He found the leak within about 45 minutes, and it was exactly where he said it was. Very nice guy. It was worth the money!