Innovated Heating and Cooling

Carl C.

My AC broke this past summer (2019). My home warranty company uses Innovated Heating and Cooling. They came out and misdiagnosed my issue. My AC breaker tripped while they were there because the fan wouldn't start. The unit overheated so they sprayed it down and ""clean it""; however, I think they were cooling it. They also talked about the replacement parts that were on it being a concern. I paid my $100. They reported to the home warranty company that it was a ""routine cleaning"". The next day my AC was broke again. Obviously the same issue (the fan motor). I called my home warranty company again and they sent them back out. They wanted to charge me $100 again (for the home warranty deductible) and I refused. I spoke to the accounting lady and she said it would be taken care of. Eventually I got a new AC fan motor after spending 3 weeks without AC. Needless to say, I forgot about the $100 because I was told ""it would be taken care of"" and I'm not paying the deductible twice for the same issue. Well just this week I got a certified letter demanding repayment for the $100. I didn't pay and refused because it was the SAME issue less than 24 hours later. I called them again about it....they said they would call me back. Never did. I would highly recommend to consider using a different company. I am sending in the $100 but I strongly disagree with them misdiagnosing the issue being my fault; in fact, seems like a scam to me.