Infinity Plumbing

Savanna S.

Hi! This company is trying to rip people off!!! DO NOT DO BUSINESS WITH THEM!!! First, it took forever for them to return my call for a dripping shower head. The plumber claimed he had the cartridge in his truck, went outside and didn't even look for it. Stood around talking to another person he was with. He then came back in to take pictures. He then -- WITHOUT EVEN CHECKING -- claimed my water pressure was high and said I needed a $525 PRV. He then said he could not locate the PRV ... I NEVER saw him even look for a PRV. Horrible, horrible service!!! Wish I could give them ZER0 stars!!!

Dee E.

Our hose bib was leaking. My husband and I were out of town unavailable when Infinity Plumbing did the analysis and repaired the problem without us knowing. The real problem stemmed from the lack of information given to me by American Home Sheild who did not properly inform me the notes that was stated from Infinity Plumbing. I would like to thank Infinity Plumbing for going on and beyond to assist our hosebib leak. However, American Home Sheield need better customer service representatives who know what they are saying and what they are doing. And not frustrate a customer while they are working. When calling during customers work hours ....ask if they have a moment. Not continue to talk and frustrate the customer given lack of information that they have that wasn't shared with me. American Home Shield you must do a better job communicating what information that was given from the plumbers to the customer. Again thank you Infinity Plumbing for taking my call and taken care of the problem.

Eagle E.

Did I a great job. Wyatt seemed very knowledgeable and very friendly. The front office seemed very professional. Fixed my problem on time. Can't ask for any more than that.

Vickie P.

Check out the reviews for Infinity Plumbing on BBB
https://www.bbb.org/us/tx/cibolo/profile/plumber/infinity-plumbing-0825-1000136388/customer-reviews
There is more than one for several different situations. Infinity Plumbing definitely is not a company you want to mess with or you will also find yourself posting another bad experience about them.
The seem to have a come back for every situation.
The woman I spoke most definitely condescending, argumentative, name calling, wants to be right no matter what, will cut you off and make you feel like you are wrong no matter what.
BY FAR THE WORST CUSTOMER SERVICE EVER.
They want money for nothing and for bad customer service...dont waste your time

Jeannine M.

I only gave this company one star because zero was not an option. American Home Shield, my home maintenance company, recommended them and I truly wish I had not trusted them to do so. Bobby the repairman seemed nice from the beginning of the service call but he proved not to be in the end. The problem was a leaky shower faucet and he claimed that I needed a water pressure regulator which caused the shower cartridge to good bad. None of this made sense to me from the beginning. The company called me to make the appointment to fix the cartridge...NOT THE REGULATOR....During the conversation I was rudely spoken to by GINA, a very unprofessional employee there. I had my shower leak fix with a part that cost $10....yes $10. They tried to rip me off for more than the $70 service charge. By the way I would like to have my $70 refunded.

Edward M.

II had a hot water replaced under my home warranty protection plan with American Home Shield.  I had the job assigned to Infinity Plumbing since the original assigned contractor was not acceptable due to a previous negative experience with that particular company.  AHS advised that Infinity was a prime vendor so I accepted their recommendation.  Ariel and Brandon were assigned to my job.  They came out and did the assessment of what I needed to have done.  They were prompt, appropriately dressed, very professional, as well as very personable.  They explained to me in very simple terms what needed to be done as far as my hot water heater replacement.  In addition to the hot water heater which required replacement, due to my high water pressure (which was 91), I needed a pressure regulator valve (PRV) as well as an expansion tank on my hot water heater. I had confirmed that these were required upgrades to code since my last hot water heater was replaced over 20 years ago.  They quoted me a price for the upgrades which I checked with other companies and it was very competitive.  Brandon and Ariel 9completed the repairs today and did an absolutely fantastic job.  Every action was completed to perfection and they ensured I was happy with each install before they moved on to the next item.   I couldn't have been happier and I give my highest endorsement to this company (which I don't do that often).  If you have a home warranty repair, I highly recommend that you have this job assigned to Infinity Plumbing and, if possible, ask for Brandon and Ariel--they will do you right and you'll be very impressed,  They're that good!!!  Bottom Line:  You can't beat Infinity's responsiveness, pricing, and professionalism.  In my opinion, that's the winning trifecta of what we homeowners are looking for in a plumbing company.  You won't be disappointed.

Edward M.

I had a hot water replaced under my home warranty protection plan with American Home Shield. I had the job assigned to Infinity Plumbing since the original assigned contractor was not acceptable due to a previous negative experience with that particular company. AHS advised that Infinity was a prime vendor so I accepted their recommendation. Ariel and Brandon were assigned to my job. They came out and did the assessment of what I needed to have done. They were prompt, appropriately dressed, very professional, as well as very personable. They explained to me in very simple terms what needed to be done as far as my hot water heater replacement. In addition to the hot water heater which required replacement, due to my high water pressure (which was 91), I needed a pressure regulator valve (PRV) as well as an expansion tank on my hot water heater. I had confirmed that these were required upgrades to code since my last hot water heater was replaced over 20 years ago. They quoted me a price for the upgrades which I checked with other companies and it was very competitive. Brandon and Ariel completed the repairs today and did an absolutely fantastic job. Every action was completed to perfection and they ensured I was happy with each install before they moved on to the next item. I couldn't have been happier and I give my highest endorsement to this company (which I don't do that often). If you have a home warranty repair, I highly recommend that you have this job assigned to Infinity Plumbing and, if possible, ask for Brandon and Ariel--they will do you right and you'll e very impressed, They're that good!!! Bottom Line: You can't beat Infinity's responsiveness, pricing, and professionalism. In my opinion, that's the winning trifecta of what we homeowners are looking for in a plumbing company. You won't be disappointed.

Brittney N.

The problem is resolved, which is the only reason they are getting 2 stars. The entire customer service experience was unacceptable, from the 3 day wait time for a broken toilet (because they don't service on the weekend), the customer service representative telling me "they can't wait 5 minutes" even though I was around the corner, and then the actual plumber coming in, without a mask, who was very unfriendly, make a huge stinky mess, went in and out of the house with dirty shoes, and had absolutely zero customer service skills. Would have rather paid way more for a company who cares about their customers and their job. YIKES.

Dontae W.

Brandon was a total professional he had my hot water heater back up and running in no time.

He was on time polite and even gave me some pro tips before leaving if I have Similar problem in the future

Fred W.

the worst experience from a customer service point of view this is the second time i had to use this company. i am force to use due to home warranty company. i called company on friday as i was instructed. i advised company medical needs and informed rep i was disable and need service due to therapy. the adviser showed zero concern and advised to cut water heater off and that monday would be the earliest available appointment. i called this morning 8/9/21 to check status and the advisor was very rude yet again. they showed no empathy towards the issue or my condition. the advisor wants to quote policy and procedure which from a consumer stand point means nothing. the advisor states i was rude and condescending and stated i will contact your warranty company to explain and hung up. the advisor then proceeds to cancel appointment without my knowledge. this is the worst plumbing company with the worst rating. if your in the san antonio area please do not !!!!!!!!! use this company