Indoor Comfort Services

Jesseca H.

Worst ever! If your home warranty company tries to send them out ask for a different company even if you need to wait. First American home warranty uses them. They never answer the phone or return calls. The only person that calls you back is the plumber Dolores. I had my water heater replaced on 1/24/23 and the gentleman that took the water heater out dragged our 75 gallon water heater that still had water in it across our garage floor causing damaged the to the epoxy coating the whole length of our garage. I called the next day after install when I realized the damage and left a detailed message; my call was not returned. I called again and once again did not receive a call back. Finally after being so frustrated I called the home warranty company to see if they could help expedite it. They got someone on the phone and I was told to send Indoor comfort services pictures so I did on February 22nd. I called to follow up as they still had not reached out to me by March 3rd. I spoke to Billie and she said my pictures were received and she has no idea of what is going on. She then has Dolores come back out and take more pictures to explain the damage and I was told that she would make sure this was taken care of. Well it is now the 14th and it is still not fixed. An appointment was set for Ken (the guy that did the damage) to come back and fix it. Guess what he didn't show. Do your self a favor and just don't use this company. If you have a home warranty ask for them to send someone else or pay out of pocket and the homewarranty company can reimburse you. Worst experience ever. I tried to let them do the right thing and fix it before writing a review, but they suck!

Christina W.

This was my assigned contractor through American Home Shield. They never ever answered their phone. NEVER! From Tues morning at 8 a.m. to Wed at 330. I tried 11 times to
call and update them with my tenants phone number. I left 3 voice mails. Ahs also tried to contact them. There are 3 phone numbers listed and i tried all of the. for 2 days. FInally they called the second day at 330 and I gave her the tennants phone number to schedule the appt. She said she would call my tenant ""RIGHT AFTER I HANG UP WITH YOU."" Never did. Two ahs reps tried to call them while i was on hold and couldn't get a hold of them either. This was a tennant/landlord situation and there was NO HEAT and 30 degree temps, with a baby in the house as well. Finally got another contractor assigned, and he showed up the next day, fixed it.

Aaron J.

I have gone through this company for my home warranty. It's been 3 weeks since my service was worked on and they allegedly ordered my part from. I've called so many times and received absolutely no acknowledgement. I've had to call my home warranty to get some kind of communication from them. If you seek terrible communication, poor service, and no reliability this is your place.

Michael B.

Horrible service, brand new unit and the heat does not work. When I called telling them I have a baby and toddlers they told me that no one can come on the weekend. This is insane!!!!! Do not use this company!!!

Kathy C.

The HVAC technician installed a new furnace in my home in Nevada City California 9 months ago. I had to call repeatedly about the inspection. Finally, I called the county and they said this company had never completed the needed paperwork to initiate the inspection. I called Indoor Comfort repeatedly over a span of several months to ask that this be corrected. Finally, an inspector came out today and the system failed the inspection. There was a propane leak and the technician who installed the unit hadn't installed a propane drain. My unit had to be turned off. Thank goodness there wasn't an explosion when I had the heater on!
I had never received the HERS report that was supposedly mailed to me for the inspection. When the inspector arrived I called about it and was told they would email it to me right away. Twenty four hours later I still haven't received it. Was told the manager was having trouble locating it. This has all been very upsetting and I only hope it can all be resolved before the temperature drops. Please do not use this company.

Sanjy V.

If I could give them ZERO stars I would. This place is a joke. We were assigned to this company as the contractor to come look at our HVAC issue as we were not getting cold air blowing into our master bedroom. She went outside to look at our AC unit. My husband followed her outside and she asked him what she should do!!!!??? What??!! She's the supposed ""professional"" and she's asking us homeowners what she should do? She kept checking to see if my husband was still watching her as she ""work"" because she was NOT doing anything. She did absolutely NOTHING and just said our AC unit was old. She was here less than 15 mins!!! Then reported to the warranty company that everything worked fine, we just have an old unit. What kind of company this is??!! Definitely not one I would ever use.

Carol H.

Frank and his team are real professionals and do quality work!
We'd highly recommend them !!!

Crystal S.

Indoor comfort replaced our entire AC unit last fall through our home warranty company. They were supposed to come back after sealing the ducts to do pressure testing and never did. This is our first summer with the new unit and it is operating poorly and not cooling the house. We have called multiple times over the last couple of months, leaving voicemails every time but have not heard back from this company!

Buleng B.

LOL I thought I was the only one. Technician was really rude. He didn't even give me a receipt or invoice. He basically just told me my Home Warranty will get in touch with me and left.

Holly R.

Terrible company- If you are wanting to get a report sent to your home warranty company do not use Indoor Comfort Services!
We have waited over a week and still no report. The home warranty company has called numerous times, we have called numerous times, all they say is we will have it to you at the end of the day.

When the service man was here he left without even telling us what is wrong with our unit. He said it's up to his manager to review his notes and make some decisions about what to do. Strange right...? The tech should share some insight other then you need duct work. The HVAC unit has badly worked for weeks but he said little about it.
Other companies have the report done and submitted by the time they left the house, as well as estimated cost. This company just can't get it together.
STAY AWAY!