Indoor Comfort Services

Alina M.

Awful experience. Sent out by home warranty for no air coming out of upstairs vents. Explained that it was a duel zone system when booking the appointment directly with the company. The first appointment, I got a text saying someone was on the way - 2 hours later when no one had arrived, I called - they claimed they talked to the tech and he was REALY on his way. 45 minutes later they couldn't get a hold of him so we rescheduled. Actually showed up the next day and told me a part needed to be fixed but that home warranty doesn't cover repairs to duel zone systems (the thing they knew they were coming to look at) - so they got their $75 fee to come tell me they weren't going to fix my problem. Granted I could have hired them to do the repair anyway but no chance of that after their horrific service.

Heidi C.

Our home warranty company sent out this company to work on our AC unit. I was nervous after seeing the Yelp reviews, but I can't over emphasize how wrong they are. First off, the woman that called and scheduled the appt. was extremely friendly and helpful. Frank came out to do the service and he was the most professional, knowledgable and helpful AC repairman we have had out (this is the 6th person that has been sent out over the years of owning this house since our unit is over 25 years old!). I would definitely recommend this company to my family and friends.

Tabby G.

They were referred by my home warranty. They came out and determined my AC unit needs to be replaced. They said they would send a report to my home warranty and I would hear back once the work was approve. After 2 weeks and no word I called my home warranty to find out they never submitted the report. I called indoor comfort who said the Supervisor is out of the office But she would let her know to conple the report. Yesterday was 108 degrees!!! We're in the middle of a heat wave and they haven't even sent the report??? I will be calling my home warranty to have them send another company out. Not sure why First American would refer a company with such bad ratings.

Adrian J.

Indoor comfort is the worst..better business bureau should shut their business down..fidelity national home warranty hired them to replace my moms a/c unit.
Its been 2 months and they havent reached out to us..6 months my mom had open heart surgery...a week ago my mom suffered an anxiety attack..she is over 60 years old and diabetic..
Thanks fidelity national home warranty for hiring i considerate and unprofessional..

Rich H.

AN INEPT COMPANY...DO NOT USE UNLESS FORED TO BY HOME WARRANTY COMPANY. Only seeking to improve their bottom line vs actually fixing problem. Forced to use as an initial contractor for home warranty. Instead of actually finding a solution to the problem, they decided to quote replacing the entire system with many modifications vs replacing the part that needed to be replaced. Their solution pushed maximum cost out of my pocket vs fixing the actual problem. A quote from another company yielded a lower total cost and lower cost total cost and lower out of my pocket expense vs their solution.

Millie A.

This company was sent out by our home warranty company (Fidelity National Home Warranty which is a scam for another review).

We just bought a house and the AC broke. The employee who came must have been having a bad day because he gruffed and puffed and literally got into a battle with the condenser unit trying to take the top off...which he then flung onto the ground. He then proceeded to ask questions Inquisition style and acted as if we were lying. Dude, I just bought the house, it was working, then it wasn't. The end.

Ten minutes later he said a cable needed to be replaced because he had tested it and it didn't have electricity going through it. We asked what the next steps were. As he was walking towards his truck (communication is not his strong suit) he said he would send Fidelity a report.

Come to find out he told Fidelity that the cable was chewed on by a pest which is not covered by the home warranty. Also, he would be super glad to charged us extra to come and replace it. With the lies and the attitude?! Hard pass. We'll find someone else.

By the way, his way of testing the cable was to cut it up in 2 places and leave all the wires exposed ensuring in the process that the unit would be incapacitated for real. Did he joined the wires back together and covered the cuts he had made? Of course not. A total hack job. Avoid if you can.

Michelle T.

Came out to do an inspection to see what was wrong with my HVAC system a week ago. I've called for a follow up as they owe my warranty company a report, we've asked daily since then (90 degree heat here by the way) with the only response on the phone being 'I will have a supervisor work on the report'. No one to talk to over the phone besides basically a call center, no calls back for updates. This company is terrible, stay away unless you want to be ignored.

Samantha T.

Beware! These people were referred by our home warranty to diagnose our heating and air dampner. They came out, did a diagnosis and told us that the repair was not covered by our warranty because the motor was actually missing.
Okay, we can understand that. We ask them to give us a quote to fix it. Multiple phone calls, messages and even after talking to their employees (multiple times) they give us a ridiculous quote for 4x the motor price and proceed to tell us that they would be another 3 weeks out before they could even come to install the new motor. (Fyi... We are already 3 weeks out from the initial diagnosis).
So frustrating and annoying to know there are so many companies out there that want to rip you off. I rarely leave a negative review, but people need to know about this company!

Phil E.

Zero stars. I have scarcely ever experienced such unresponsive customer service. These folks are just dreadful in follow up. Out of the maybe 10 times I've called I got a live person only once and while pleasant she was utterly unhelpful and completed exactly none of the subsequent follow up she promised. On the other nine times I dutifully left a message and did not receive a callback. In a world where it's easy to send a quick update text, call or email these people are entirely 100% unresponsive. If you have another choice I suggest you take it.

Linda E.

They should get no stars.We were caught between Fidelity Home Warranty Co & Indoor Comfort as the contractor.Poor customer service, told us lies, and had me as the intermediary between them and Fidelity.I spent thirty plus hours dong their work trying to get supplies & an install.It was a NIGHTMARE.in the meantime ,our daughter a resident at UCDavis had no HEAT for over a month.Finally, we did a buy-out from Fidelity and hired out choice in an HVAC Company(which had five stars and deserves ten)The final factor in dismissing them were their extraordinary non covered charges.( possibly to make up for being paid less by Fidelity)We called the owner Frank ( twice) to let him know we were dismissing them ,and only then did he engage with us to try to save the sale.This was too little ,weeks overdo.We were told this had never happened blah, blah, blah.Well, it happened with this rather astute consumer.
LOOK ELSEWHERE FOR AN HVAC COMPANY.THEY DO NOT DESERVE YOUR BUSINESS