In & Out Plumbing & Construction

Michael P.

Christian was great! A small job turned into a much larger job. He was able to fit a sink drill granite and replace all off the rotted pipes.

Gabriele S.

Terrible Experience!
We hired them to fix a leaking pipe and install an automatic gas shut off valve. Franco made both jobs sound incredibly difficult and said it'll take him all day and he'll need his team to do the job. He left and said he'd come back shortly with his team. Well, he came back much later, by himself, and said his team will be here later and he'll get started. He worked for a couple of hours, then said he'd be back after lunch. He never did come back that day and didn't even let us know. When we called the office, they told us he got caught up at another job. REALLY!!!!???? He came back the next day ....again an hour late. He wanted to start the second job before completing the first one, but I told him just finish the pipe job first. He did and then had his worker come by in the afternoon to clean up.
We decided not to have him do the gas valve at that point. That turned out to be a really good decision as Franco said he'd have to do work inside the garage and it'd take him hours to install the valve. We had QuakePrepare come out today to install the gas valve, and it took them less than 1 hr and they simply installed it outside, as they told us it was a straight forward, standard job. QuakePrepare was much more affordable too.

R A.

These guys came to repair a leak and were extremely rude. I would not recommend dealing with such fellows ever.

Randy I.

Update: Just want to add to my previous review. About an hour and a half after ""Franco"" (at least that's the name the office gave me) left, another guy called and said he was on his way. After telling him 2-3 times that someone just left, he seemed confused. Here's the thing that really got me: the dispatch person, Jennifer, I think is her name, contacted me because she didn't like my review! She said she sent someone out after I had called (the morning that no one showed up EVEN THOUGH I HAD MADE AN APPOINTMENT THE PREVIOUS DAY).
Is that supposed to excuse the lack of organization in the office? Yes, she was accommodating, but this is a business and when a customer makes an appointment, she or he expects the company to follow through. Maybe before the office complains about a bad review, the company should get its act together!

Martha R.

Really scary experience. I called to get a bid on the repair, or replacement of the water main at my house. Ten seconds into the call I was put on hold. I was interrupted twice by call taker while trying to describe my request. Had to give address of job and my name twice, also. My confidence in the operation was in free fall at this point, but I decided to get their bid anyway. I received the bid today and nearly fainted! They wanted $8600 for a job two other contractors have bid at $500 and $350!!! Scary, really scary. Beware!

Blanca C.

They were prompt in the repair of my sewer lateral. The crew were very knowledgeable.
The owner, Anthony was there to inspect
the job being done. South City inspector were there too to make sure the job was done right. Overall, they did a great job!

John M.

Stunned by how much they over charge for a job. Had estimate for main shut off valve replacement of $150 from competitors. In and out plumber quoted $550 for same job! Even said he could do it in well under half an hour. Don't know how they can survive with a plumber making bids like that.

Jeff W.

Do not use these people. They way overcharge. I needed to replace the water supply angle stop for the toilet and the hose as well. Finally, I needed to add a sprayer to the toilet. All this took less than an hours worth of work, and I was charged $355.50. This is after a so called 10% discount.

Total materials, ~$20 at home depot. Assuming they charge 100% markup, that's still an hourly rate of ~$300 or so.

Do not use this place under any circumstances

Nelly B.

Wonderful service ! Excellent front desk staff answered all my questions and concerns. Ask for Linda when you have any questions. And a job well done.

Jeff G.

Made an appointment to have a technician come out and give me a quote - guy didn't show up. Pretty much as bad as you can get on the customer service side of things.