Impact Plumbing

Mary R.

Great Service by Gerson, very professional and knowledgeable! Great guy! Joe, the owner, is also very responsive when I message. Thank you! We wil definitely recommend Impact Plumbing to our family and friends that will be needing any plumbing service.

Sonia B.

I previously gave this company a 5 star review, but am downgrading it. I had a leak in my kitchen. I called Impact in February but the plumber couldn't find the leak. On April 13, I had another leak. I called Impact and the plumber found the source (a slow leaky faucet). He offered to get me a new faucet and kitchen sink (I wasn't happy with my scratched white sink). I know it would cost more going through Impact, but I didn't have the time to deal with it. The plumber brought the sink, faucet, garbage disposal and air gap promptly, but the sink wouldn't fit (not his fault - my granite countertop was not cut correctly by a few millimeters). Moreover, the integrated faucet was also wobbly and too tall and I did not like it. The plumber said he would bring another sink and faucet. He also recommended water mitigation because the bottom of the kitchen cabinet was wet. The mitigation company came that day and (the next day) removed most of the cabinet, found no mold, but broke my granite countertop. They also had to remove some flooring where moisture was present.

Meanwhile, I was waiting on the plumber to bring me a new sink and faucet. The plumber and I text back and forth. I tell him that the mitigation company broke the edge of my countertop. However, the sink he brought me was still connected and working. He responds that I should wait to get the replacement faucet and sink until after I get a new granite countertop so that he can seal it in. However, a few days later, my insurance agent said that the plumber should finish his work and the construction repair company can deal with sealing in the sink. Okay, fine. I call Impact, but they do not get back to me. Another week passes. I text the plumber, but he is too busy with bigger jobs. Another week passes. Frustrated, I call Impact and explain the situation to Joe, the owner (?). I inform him it's been 4 weeks since the leak occurred and the job still wasn't done. Impact does send out two new plumbers (Kyle and Jason) who, after I explain the situation, tell me that all I need is a new faucet. They got the new faucet within an hour and quickly installed it.

So, it has taken 4 weeks for a simple job. The original plumber (who came out in February) didn't find the leak. The second plumber, who found the leak, never completed the job. While all the plumbers I dealt with were friendly and professional, I can't really recommend Impact if you have a small repair job given the time it took. I do appreciate that the owner, Joe, immediately rectified the situation once he was notified of the problem.

Roland H.

The 2 gentlemen that replaced my 4 water valves in my house were very professional and courteous. They even removed a toilet at no charge. I will definitely do business with Impact Plumbing and the future when I have a plumbing issue.

Joe M.

Requested 4 Bathroom Faucets Installation & my Technician Gersen Oviede
did an Excellent job. Very Thorough & Professional. Jobsite was so clean you never knew he was here. Highly Recommended !

Miah M.

Gerson was on time and very knowledgeable! He explained everything I needed to know and what I need to do if the problem happens again. Very excellent customer service skills and I can tell that he is one of Impact Plumbing's very best employees. Because of his customer service, I put impact plumbing on my contacts on my phone. I will be using them for anything that arises in my home. Thank you for your hard work and expertise!! Highly recommend

Tatum H.

This is the second time we've used Impact Plumbing Chavis did a great job they are excellent highly recommended

Nick V.

2nd time using impact plumbing won't hesitate to use again. Gerson arrived on time and completed the job in a timely manner!

Makena D.

Alex took care of my kitchen and bathroom issues today with very good professionalism and courtesy. Efficient, knowledgeable personnel I would definitely recommend !

K D.

Had Alex come out and assist us with a leaky dishwasher not only was he very professional but he was very quick and precise with fixing the issue! I have never met a plumber who actually gets work done like he does! Thank you Alex.

Kendra V.

I called on Sunday and was set up with an appointment for the next morning so booking was super easy. My technician was absolutely amazing and fixed my sink in 20 minutes. He was very informative and made sure it was all good before he left. Next time I have any plumbing issues I will be contacting them for sure!