IMP Plumbing & Heating

Meg S.

I had a really small leak from my kitchen sink. I thought it was because the contractor who installed my sink years ago had not properly sealed around the joint between the drain and the sink. It only dripped occasionally so I had put off addressing it for years. I had previously tried to schedule another plumbing company, but that company's price schedule included a mandatory hour of travel time and a minimum one hour for work, so it would have cost me almost $400 to have a plumber walk in my door.

A friend recommending IMP Plumbing which she said her building had used for various plumbing projects. It was super simple to reach someone in the office and the base rate was $180 per hour. There was no charge for travel time (at least not for work in mid-Manhattan -- don't know if that would change if the work were somewhere else). I was not in a hurry for the work and my building required a COI, so I scheduled a date about 2 weeks out.

My only quibble is that because the company starts work at 8am and my building only allows work starting at 9am, I agreed to be scheduled as the ""second job"" of the day. That turned out to mean that the plumber didn't arrive until 1 pm, so I ended up waiting at home all morning. I think it was at around 11:50 am that I called was told that a plumber had just freed up and would be over shortly, but shortly turned out to mean 1 pm. I took off a star for the long wait.

The plumber who arrived looked at the sink and said that joint between the old drain mechanism and drain pipe had gotten corroded (in the more than 2 decades since it had been installed) and that he would prefer to install a new drain than reseal the one I had. I agreed to that. As he did the work, he also discovered a small hole in one of the elbow drain pipes. He ended up also replacing both old elbow pipes in the kitchen drain set up. During the visit, he also fixed a small drip in my bathroom sink.

Total damage - 1 hour of work plus a few parts. With tax, less than $236 total.

I would definitely use this company again.