Immediate Response Plumbing

Samantha D.

Beware!!! They charge a starting flat rate of $925 regardless of what you have done or how long it takes. I just paid $925 for them to place 2 feet of standard 2inch PVC piping. Boy did my husband hit the roof on this one. 2 feet of pipe with the bendy bits is only about $70 max at a hardware store. Beware!!! Don't let the horrible leak and water everywhere sway you into a hasty, costly decision!!

Carlos H.

main sewage drain/line to house was blocked with tree roots so the bathtub was back up.
My home warranty company sent me a plumber with the just right hydro-jetting tools and he took his time to do it very well. plumber listened and took time to answer all my questions, I am new to San Antonio and this was my first time using this company so I just wanted to make sure everything would turn out alright so I asked a lot of questions. The guy they sent out had good communication, and addressed all my concerns. He fixed the drain clog and took away the long tree root that he pulled out of the drain.

Sarah K.

Worst customer service I've ever experienced! Our home warranty sent Immediate Response Plumbing out to repair a leak. They were supposed to come out today to look at the leak and I got a call from the secretary in the office letting me know that the plumbers would be running late. There was also a mix up about the work they were supposed to be doing and as I tried to explain what we needed the secretary got very argumentative and angry. She kept raising her voice at me, interrupting me and Placed me on hold 5 times bouncing me back and forth from herself to another secretary. I had to ask 6 times when someone would be coming out to my house before they could finally tell me "after 5:00, if at all." She continued to yell and say rude things telling me I don't know what I'm talking about and my husband doesn't know anything because he wrote the wrong time down. She was very condescending and rude. When I mentioned that I felt she was being rude and I was going to let my warranty company know, she yelled "I wish you would!" I could also hear her screaming in the back ground when I was speaking to the other secretary. Very very horrible customer service. I did let my warranty company know how I was mistreated by this miserable secretary. She's either very unhappy with her job or just a crochity person. When the plumbers came out I showed them the leak and I asked them what was wrong with their secretary, they shook their heads in agreement and said she is about to retire. After looking at all of the yelp reviews, I'm not the only one that was mistreated by her. What an awful person!
The plumbers came out and took one look and said it wouldn't be covered by home shield because it's outside the house even though the pipe that needs replacing is under the house, in the slab. I called home shield to get a second opinion and let them know about all the negative reviews about this dishonest and unfriendly business. Immediate response does not want to work with home shield.

Jay s.

My experience echos the other negative reviews. One of the office staff is indeed very rude. They misdiagnosed one of my issues and nothing would be covered by my home warranty. Hmmm, sounds oddly familiar!! Beware!!

Christina C.

Not impressed with this company. Very unprofessional and LAZY. I was referred by American Home Shield and I feel Immediate Response Plumbing will say and do anything to not work, they get paid a service fee, either way. Not having them come back to my house

Kristy P.

I was sent to them from my home warranty company (AHS) when I had a leaking garbage disposal and leaking hot water heater.

My appointment window was 0800-1200 and I got a call at 0730 letting me know they would be there at 0830. I was sent a text that I could track their travel time which was awesome. Gus and Michael arrived right at 0830 and were very friendly and professional.

Gus tackled my hot water heater while Michael took care of the garbage disposal. Both were very knowledgeable in their work, were more than happy to answer my questions and explained everything.

Their work was quality work and I would recommend them to anyone!

Jeremy W.

The plumbers that came to the house were very nice, the problem is the office manager! Over the course of a month I was trying to get my tankless hot water heater repaired. Part of the time issue was working around the constraints of the home warrantee contract. However, Immediate Response only has one person that works on tankless hot water heaters. After the first visit, it stopped working again and the plumber came out and said it was blowing the breaker and I should get an electrician out to look at the circuit, which I did, and the electrician said it was fine. The plumber returned days later and this time decided it was a bad heating element. He called the company and they didn't make parts for that brand anymore. The home warrantee company called me and asked if I would like to replace it or take a cash buy out, I opted for the replacement. Unfortunately, Immediate Response was my only choice to do the replacement, and instead of ordering a highly rated locally available tankless hot water heater, they placed an order through a company that took several days to send a more expensive lower rated unit. There is clearly a disconnect between the plumber and the awful office staff. The plumber comes and says nothing has been ordered, which my home warrantee company confirmed, but the office manager said they were wrong and the order was confirmed to be in that day or the next and refused to book the plumber to come out... three days later she confirmed the items were received, but then we had to wait through the weekend to get the repairs done. I pleaded with the office manager to schedule the plumber to come out as soon as possible, and that I would be available at a moments notice because I had a houseful of guests coming for the holidays. She suggested that maybe I should have taken the buy out and done it myself. To date, I still do not have a fully functional water heater.

Cherrie B.

I want to thank Diane and Eloy for saving my sanity today. I have had a ceiling leak that resulted in losing our hot water. This is an issue that had been going on for 6 days. Another plumber missed the source of the leak on his first visit, couldn't repair it in his second visit and didn't inform the warranty company until a day later. By the time the job was assigned to IR, I was in tears and beyond frustrated. After my initial contact with Mrs Diane, she dispatched Eloy and he resolved my 6 day issue. He was in and out in less than an hour and the total response time to resolve my issue was less than 4 hours!!! Thank you so much for your quick response!!!

Joe S.

Please do not use this company. They are out to charge you as much as possible with out any good reason. I just needed a water heater replaced that is in warranty and completely up to code and they wanted $350.00 flat rate plus a Water Regulator for $650.00. They would not do the water heater replacement with out the regulator so $1000.00 for a heater that is in warranty. I waited a day for them to come out and my family is without hot water and now I have to start the process all over again.

REPEAT!!!!! DO NOT USE THEM!!!!!

Pam B.

ON SEPTEMBER 14-15, 2016, Immediate Response was contracted by American Home Shield to come out and repair a in-wall leak at our residence. They dispatched a journeyman plumber that commenced cutting through sheet rock on the outer walls (living room) of our half-bath. Which was done because there was a wood panel wall in the half bath. Only then did they inform us that to get to the leak we would have to pay them an additional $100 to have them cut through the wood. Which if they would have informed us initially about the wood panel cut and the charge (and not cut a holes on the outside of the bathroom in our living room), we would have promptly removed the wood panel rather then have them cut holes in our living room walls.

While "we" were removing the wood panel they decided to depart asking us for payment and to reschedule repairs for tomorrow. On the way out they checked our water pressure and listed the measurement on the invoice and tried to sell us on replacing the water pressure regulator (Cost - $550) because our pressure reading was 114psi.

When they returned the following day they again checked the water pressure and continued to sell us on replacing the regulator. He then informed AHS that the leak was due to a failed pressure regulator! The leak was less then a centimeters from a 90 degree joint that had wear on the bottom of the pipe as it sits on wood and a metal protective plate. Because of the journeyman plumber's "guess" that the pipe leaked due to the failed regulator AHS denied our claim! Contacted the Owner only to be belittled and hung-up on.

Multiple Issues with this company.
*Inexperienced and untrustworthy plumbers
*They give a diagnoses based on "up selling motive" and not true and valid findings.
*Owner is not willing to take constructive criticism, combative and very unprofessional. Refuses to believe there is an issue and thinks the customer is only trying to screw him out of money, which seems to be the other way around.
* Fair Market Price to replace regulator $250. Immediate Responses was $550.

Consumer Warning - went through a second opinion process and convinced American Home Shield to agree to cover repairs. Leak repaired by a different company. Stay away from Immediate Response Plumbing! They will take a relatively easy repair and create a full blown costly mess. As well, they will try to take you for every possible dollar through false diagnosis and misrepresentations.

If they are your only option, make sure that you get them to tell you everything upfront before beginning because if you end up with an issue the owner will not be of any help. He will say whatever he can to justify the actions of his plumbers and stick you with the bill. BUYER BEWARE!