Ihn Company

Sean B.

We had a collapsed sewage pipe that was causing a backup in our basement, we called Ihn plumbing, and they were out to the house within a couple hours and had the problem diagnosed fixed quickly. Pricing was reasonable, and Mike and Annie were fantastic to work with. Would definitely recommend them for any plumbing job you have.

Adam B.

Awful communication, awful owner who will verbally berate you on an ego trip.

Had this company replace my drain tile and sump pump in November of 2022.
At the time of completion, work was sloppy and rushed (the actual workers themselves are all sub contracted and will cut corners). Our drywall was smashed out where they said they could go underneath and told me that wasn't their problem and left an exposed open pvc pipe running to the outside, providing a highway for air and bugs to enter my home. This was remedied after many weeks of unresponsiveness.

The cherry on top is that, at the first rain we received in late winter, I realized that the sump pump they installed wasn't able to keep up with the water flowing into my crock. Had I not been home with an extra submersible pump, my basement would have flooded. I later come to find out that this sump pump they installed was a smaller one that I had originally in my crock!

I attempted to contact IHN numerous times over the span of 3 months. The woman at the desk plays the useful fool and will give you a runaround about how she will relay your message to the work crews, but that won't happen unless you hound them! I never received a call or email from IHN that I did not initiate (except when they wrongly accused me of not paying when they simply deposited my check into one of their different accounts due to their own incompetence).

Eventually after three months I was able to speak to the owner, Jim, who was nothing short of a senile asshole. His own employee at the front desk even said, ""I dont want to put you through to him because he is cranky"" on multiple occasions, what a way to run your business. He berated me and shouted me down for 10 minutes on the phone, refusing to address a single thing I brought up, on the basis of ""I did the work 6 months ago"". He then hung up on me. All I wanted was to have the original size sump pump I had before the work installed.

This company will not stand behind their work. They have been involved in our 50 lawsuits over the past decade. This is just standard operating procedure for them. The owner is a despicable cowardly man who cannot tolerate the slightest request to make work right. No wonder they're so involved with the legal system. Avoid if possible.

Ruth K.

Want to be taken advantage of and defrauded? This is the company for you!!! Called them because I saw some corrosion on the pipe under my sink. Tech showed up and told me he estimates $325. I figured this would be a bit of a time consuming job. 20 min later, he's done. Cut off and replaced 1/2 an inch of iron pipe with pvc. Did not bother to check a bit deeper into the wall to find that the corrosion on the visible part is the same behind the wall. When I called the office to ask why such a high charge for 20 min of work, I was told ""we sent you a tech the same day"". Right, because he was working another job right down the street. Even with a service charge and min 1 hour, you still can't get to $325. Did i mention I then had to have another plumbing company out to actually do the job this company didn't?? Never ever ever again. Disgusting. Wish I could give negative stars

Zachary G.

LONG REVIEW: Quick summary - they got me in quick but the quality and mess/damage left behind assures I will NEVER recommend them to anyone.

First, I will say that Ihn was pretty quick to get me fit in their schedule - that was great and very much appreciated...HOWEVER...
upon arriving to do drain tile work in my basemet, which we had an agreement drafted that I had signed - Kurt came out to check in and mentioned that the sump pump should really be replaced. I said, ""yes, as stated in the agreement we had"" which he tried to tell me wasn't included. I then showed him the agreement I had sent back to him, that had those things all checked off. He said they ""shouldn't have been checked but ok"" and included them....(failure to pay attention to detail on your part, not mine by the way).

There was an interior wall in the path of the new drain tile, and I specifically asked if they would need me to remove any bits of the drywall or wall, and Kurt told me no, that they would be able to go ""under"" the wall. They went through the wall, cutting the drywall and removing a stud/bottom plate portion.

Then, my flooring in the basement, I had pulled up what I thought would be enough for them to work around...figuring if the rest would be in their way they would say something. They didnt...and proceeded to scratch and scuff my flooring up so badly that I can't repair it, I will have to replace those portions entirely now.

Lastly, the interior wall that runs down in line with the drain tile, they (in a very sh**** manner) cut the drywall and removed the bottom plate so I have to re-do the entire wall now.

I have sent pictures to a few plumber friends/drywall friends, and they all agree they would have NEVER left someones house that way. Not to mention the cleanup attempt was pretty much nothing.

I emailed Kurt and thanked them for the prompt service, but also expained my frustration as I have spelled out here, and have received no response or partial refund as I requested - to cover the floor and drywall repair.

What else is funny is when I received my copy of the paperwork, THEN there was a part on it saying ""Restoration to be completed by others"". SO YOU GUYS KNEW YOU WERE TRASHING THE PLACE...thanks for that.

All in all, if you want relatively quick service ,call them. If you want a quality job, call someone else.

Charlotte P.

When I make an appointment for 8am, and the technician is pulling into my driveway at 7:50, that's a great start! They found an issue with a part that I thought would require a second visit, but they were able to fix it in one trip and explained to me exactly what was wrong and repaired it properly. They are always friendly to deal with and clean up after their work too. I trust what they say.

Todd S.

The IHN company is a huge disappointment; not trustworthy, subpar plumbing work, and they make you feel like they are doing you a favor by over charging for their subpar work. The receptionist is one of the worst people I've ever been forced to speak with; disrespectful, manipulative, over-promises and under-delivers and is plain rude. Annie or Anna or something. She must be related to the owner because NO Owner in their right mind would ever let such a disagreeable person be the face of their company. One of the worst service experiences I've had in the last 30 years. Do yourself a favor and use a different company.

Ben S.

Ihn Company was outstanding to work with! From the time Kurt Ihn stopped out to do an estimate on basement drain tile and glass block windows in our 1929 Wauwatosa Bungalow, to the time the crew left the experience was awesome.

Everyone was friendly, hard-working, knowledgeable and ensured I was informed about all aspects of the process along the way.

Such a great feeling when you can work with quality local companies, especially when you know they are busy with other customers. I never felt like I was just a number, I always felt like I was their top priority.

Would highly recommend, and have already recommended to my next door neighbor for some work. Will plan to use them in the future for sure!

Scott T.

Not sure I could have had a better experience with the IHN company. They installed an egress window, rebuilt my sump pump crock, installed new drain tile, support beams where needed, moved my radon system and installed the rough plumbing for my future bathroom in the finished basement.

The men were punctual, respectful and knowledgeable about many different aspects of my finished basement. I had several bids but having the IHN company provide many aspects was why I picked them. Sure glad I did. I hope that the rest of the contractors conduct business as this company has.

Karol R.

Worst Experience Every!

I wouldn't recommend this company to my worse enemy. The owner is an awful human that just yells at you when you question when they plan on finishing up the job. For a job that should take only a few days took weeks for them to finish because they would come when they felt like it. The whole experience was something like a nightmare. They managed to break up more of my patio which then I had to pay for them to have it fixed. There was nails all over my driveway and yard which I have two young kids and a dog which could have easily stepped on. They cherry on top of this F'd up sundae was the day I came home to a front end loader that leaked parked in my driveway and no one around. It sat there for a few days till I called and told them to remove it otherwise I would.The quality of work looks like something a child did. I think they managed to break anything they came in contact with and the pipe they had to replace well that leaks and I refuse to let those idiots back into my house. If I could I wouldn't have left them with one star it would be none. Stay away from them I did find out that they were doing business in West Allis but had to leave that area cause they were so horrible and couldn't get anymore business.

Sara R.

DO NOT USE THIS COMPANY! First, they never showed for their first appointment, nor the rescheduled and then the next rescheduled! I wanted to ensure I was home when the outside foundation work was to be done. They came on an unscheduled day, preformed the WRONG work, when I was gone! After I realized skid steer tracks in my yard, I first realized they had worked that day and discovered the entirely wrong work done! After demanding the correct work be done or a full refund, Jim quickly stated ""call a lawyer"" and hung up on me! Mind you, I'm at a loss of $4,000. The work was paid in advance. A big mistake on my end. Fun Fact: After contacting a lawyer, it is shown that IHN has been in over 50 lawsuits! This makes sense to why he was so quick to tell me to lawyer up! Being sued is clearly normal business for them. Don't risk it!!