Ihn Company

Zachary G.

LONG REVIEW: Quick summary - they got me in quick but the quality and mess/damage left behind assures I will NEVER recommend them to anyone.

First, I will say that Ihn was pretty quick to get me fit in their schedule - that was great and very much appreciated...HOWEVER...
upon arriving to do drain tile work in my basemet, which we had an agreement drafted that I had signed - Kurt came out to check in and mentioned that the sump pump should really be replaced. I said, ""yes, as stated in the agreement we had"" which he tried to tell me wasn't included. I then showed him the agreement I had sent back to him, that had those things all checked off. He said they ""shouldn't have been checked but ok"" and included them....(failure to pay attention to detail on your part, not mine by the way).

There was an interior wall in the path of the new drain tile, and I specifically asked if they would need me to remove any bits of the drywall or wall, and Kurt told me no, that they would be able to go ""under"" the wall. They went through the wall, cutting the drywall and removing a stud/bottom plate portion.

Then, my flooring in the basement, I had pulled up what I thought would be enough for them to work around...figuring if the rest would be in their way they would say something. They didnt...and proceeded to scratch and scuff my flooring up so badly that I can't repair it, I will have to replace those portions entirely now.

Lastly, the interior wall that runs down in line with the drain tile, they (in a very sh**** manner) cut the drywall and removed the bottom plate so I have to re-do the entire wall now.

I have sent pictures to a few plumber friends/drywall friends, and they all agree they would have NEVER left someones house that way. Not to mention the cleanup attempt was pretty much nothing.

I emailed Kurt and thanked them for the prompt service, but also expained my frustration as I have spelled out here, and have received no response or partial refund as I requested - to cover the floor and drywall repair.

What else is funny is when I received my copy of the paperwork, THEN there was a part on it saying ""Restoration to be completed by others"". SO YOU GUYS KNEW YOU WERE TRASHING THE PLACE...thanks for that.

All in all, if you want relatively quick service ,call them. If you want a quality job, call someone else.

Charlotte P.

When I make an appointment for 8am, and the technician is pulling into my driveway at 7:50, that's a great start! They found an issue with a part that I thought would require a second visit, but they were able to fix it in one trip and explained to me exactly what was wrong and repaired it properly. They are always friendly to deal with and clean up after their work too. I trust what they say.

Todd S.

The IHN company is a huge disappointment; not trustworthy, subpar plumbing work, and they make you feel like they are doing you a favor by over charging for their subpar work. The receptionist is one of the worst people I've ever been forced to speak with; disrespectful, manipulative, over-promises and under-delivers and is plain rude. Annie or Anna or something. She must be related to the owner because NO Owner in their right mind would ever let such a disagreeable person be the face of their company. One of the worst service experiences I've had in the last 30 years. Do yourself a favor and use a different company.

Ben S.

Ihn Company was outstanding to work with! From the time Kurt Ihn stopped out to do an estimate on basement drain tile and glass block windows in our 1929 Wauwatosa Bungalow, to the time the crew left the experience was awesome.

Everyone was friendly, hard-working, knowledgeable and ensured I was informed about all aspects of the process along the way.

Such a great feeling when you can work with quality local companies, especially when you know they are busy with other customers. I never felt like I was just a number, I always felt like I was their top priority.

Would highly recommend, and have already recommended to my next door neighbor for some work. Will plan to use them in the future for sure!

Scott T.

Not sure I could have had a better experience with the IHN company. They installed an egress window, rebuilt my sump pump crock, installed new drain tile, support beams where needed, moved my radon system and installed the rough plumbing for my future bathroom in the finished basement.

The men were punctual, respectful and knowledgeable about many different aspects of my finished basement. I had several bids but having the IHN company provide many aspects was why I picked them. Sure glad I did. I hope that the rest of the contractors conduct business as this company has.

Karol R.

Worst Experience Every!

I wouldn't recommend this company to my worse enemy. The owner is an awful human that just yells at you when you question when they plan on finishing up the job. For a job that should take only a few days took weeks for them to finish because they would come when they felt like it. The whole experience was something like a nightmare. They managed to break up more of my patio which then I had to pay for them to have it fixed. There was nails all over my driveway and yard which I have two young kids and a dog which could have easily stepped on. They cherry on top of this F'd up sundae was the day I came home to a front end loader that leaked parked in my driveway and no one around. It sat there for a few days till I called and told them to remove it otherwise I would.The quality of work looks like something a child did. I think they managed to break anything they came in contact with and the pipe they had to replace well that leaks and I refuse to let those idiots back into my house. If I could I wouldn't have left them with one star it would be none. Stay away from them I did find out that they were doing business in West Allis but had to leave that area cause they were so horrible and couldn't get anymore business.

Sara R.

DO NOT USE THIS COMPANY! First, they never showed for their first appointment, nor the rescheduled and then the next rescheduled! I wanted to ensure I was home when the outside foundation work was to be done. They came on an unscheduled day, preformed the WRONG work, when I was gone! After I realized skid steer tracks in my yard, I first realized they had worked that day and discovered the entirely wrong work done! After demanding the correct work be done or a full refund, Jim quickly stated ""call a lawyer"" and hung up on me! Mind you, I'm at a loss of $4,000. The work was paid in advance. A big mistake on my end. Fun Fact: After contacting a lawyer, it is shown that IHN has been in over 50 lawsuits! This makes sense to why he was so quick to tell me to lawyer up! Being sued is clearly normal business for them. Don't risk it!!

Chris C.

We had The Ihn company out for an estimate and ultimately to do foundation repairs on our home.
We could not possibly be more satisfied with the quality, quantity and price of the work performed.
The crew was always at our home when they said they would be, they performed the work neatly and cleaned up as best as possible each night and did an outstanding clean-up at the end of the job.
The work passed City of Milwaukee inspection- and I'm certain the repairs will last for generations.
Our job was not an easy one, it had its share of complications- and our underground sprinkler system was intact and our lawn was not in bad shape after 5 days of heavy machine and foot traffic.
Please feel free to contact me if you have any questions on their foundation work.

Kathleen L.

After a friend referred me to Ihn Company, I decided to give them a call. I felt the quote was very reasonable so I went with it. On the day of installing the beams on my basement walls, they were very quick to begin and finish the job. Also at the same time had a toilet installed in the basement. All went well and very fast. My basement no longer has the odor coming from it that it did. I am happy I finally had the work done and before it was too late. If I had waited much longer, I would have need excavation work done also. Thank you Ihn Company.

Kristin R.

TERRIBLE!

They came right away for my quote. Once I signed the contract, it was almost like I didn't matter. They showed up when they wanted. Would cancel appointments when we were trying to do status updates. The main guy, JIM, would yell at the carpenters, electricians and dry wall guys, and swear in front of my children. They never seemed like they knew when things would be done - always push the timeline back - but always ask for money. he subcontracted everything else aside from the plumbing. There are huge gaps in my floor molding. My boiler went out shortly after the project was done - likely because of the dust, which might I add ended up all over the house, even in the upstairs! Plumbing was okay, I would not recommend any renovations'. Seems like he bit off more than he could chew with my project.