Ideal Plumbing

La S.

Oh geez, where should I start. I too was given this company by my home warranty company. One plumber came out to fix my refridgerator and that seemed okay. The BIG problem is when they came to fix my master bath water leak. The first plumber said it was a bad gasket, well that was not the problem, the second plumber actually figured out that the problem was and stated the first plumber should have seen the problem. The second plumber said he could not fix the problem since he did not have the parts on his truck. He said I would need reschedule a second appointment, sounds simple right, well I called over 30 times and no one answered the phones, and twice when they did answer, they stated that my parts were on order. 6 weeks later, I finally found out from my home warranty company why they were not respnnding to me. They stated that they could not repair my problem due to warranty violations. On top of all that, they took my original parts with them!!!

The warranty did send out a competitent plumber.

Do not use Ideal Plumbing!!!!

Karen P.

DO NOT EVER USE THIS COMPANY OR ALLOW YOUR HOME WARRANTY COMPANY TO SEND THEM OUT.!!!!! We had an appointment set for this morning, the appointment was for our rental and was made a week ago. At 9:00 am. a message was left on my recorder that our appointment was canceled and we would have to call the offce to reschedule. I immediately called the office and spoke to ERIN. She informed me that her technician had not shown up for work and she had to cancel the whole day. (This is my problem why?????) I asked her if she had someone else available since this had been scheduled for a week and her response was totally rude and unprofessional. Erin got very snotty and told me I should call my home warranty company and get someone else. That is EXACTLY what I did. Only after this episode did I read the reviews here and it appears that I dodged a bullet. Sounds like we would have had nothiing but problems anyway but based on the office staff and my first impression I am not taking that risk. It also seems strange that the ""owner"" only responded to three of the reviews here, one he got the area wrong, the second was the ONLY good review and the third was about software.........very scary UNPROFESSIONAL COMPANY. I have already called my home warranty company and told them of my experience and told them never to dispatch this company to us again..

Lourdes E.

Ideal Plumbling was sent out by my home warranty company to address an air conditioning issue. They came out twice and the A/C was not fixed. Four unreturned phone calls to the office and I finally called the home warranty company to assign to another company. Poor customer service and follow through. I've suggested my home warranty company not refer to them again.

Christy C.

If I could give zero stars I would. I agree with the other reviews, the ONLY reason this company has any business is because they are contracted with home warranty companies. Our propane water heater failed and this company was dispatched. The tech wasn't smart enough to figure out that our water heater is propane and not natural gas, thus he put it back together incorrectly, stripping threads and cracking components. Since it was loose, he turned off our gas and left without advising us. He then lied to our home warranty company reporting that the unit had been tampered with causing the home warranty to decline the claim. Talk about CYA. Thanks to the ineptitude and dishonesty of this company, we are now paying the $2k to replace our water heater and have been without hot water for 4 days now.

Not only do they lie, but they are slow to return calls, and have the audacity to suggest to a frustrated customer that they can still shower, it just won't be hot. I wonder how often they choose to shower and shave with cold water, much less bathe their infant!!!

Thoroughly disgusted with this company. Buyer beware.

Janelle C.

Liars, unprofessional and borderline extortionists. This company was contracted to do some work for a home warranty issue...a water heater replacement. Based on all of the other bad reviews I don't feel the need to go into great detail but dealing with this ""company"" was a horrible experience. They are unspeakably slow with their service; when questioned about a charge they responded ""that's what we are allowed to charge""; they lied numerous times about contacting the warranty company and even my husband. End result, we did the work ourselves for a fraction of the cost and we didn't have to deal with them or pay them the outrageous prices that they were asking. Win for us!

Jim D.

This place sucks got a call at 7:30 am the day of my appointment to tell me sorry we can't come out are plumber got a spider bite and had to go to hospital so we need to reschedule for next week! So they think I can just take as much time off as needed no customer service I strongly do not recommend dose any one know a good reliable plumber

Robyn W.

Honestly, they really get ZERO stars but that's not an option. FUCK EVERYTHING ABOUT THIS PLACE! Both of my bathrooms have been unusable for the past 48 hours and someone from this place was supposed to be here yesterday between 8-12. Then they said, 1-4. THEN....NOBODY EVER SHOWED UP, OR EVER CALLED US TO LET US KNOW THE STATUS. My husband called the place over 15 times yesterday and only ONCE did somebody pick up. THE MOST UNPROFESSIONAL, LAZY, RUDE, and INCOMPETENT piece of **** service you will ever come across. Not to mention the fact that this business is in Cameron Park, and they were supposed to realistically get someone to my house in Natomas, Sacramento at 4pm when they close at 5...What the hell is that? No logic. It is now almost noon and our situation is supposed to be handled as an emergency, so we should be expedited yet, the lady on the phone is getting pissed off at us for being angry and says, ""The fact that you are scheduled at all is because it's an emergency."" Wow. Ideal plumbing MY ASS.

Jordan G.

Do not choose these people as your plumbing option. From what I gather the only reason they have any business is because they get jobs from warranty companies. Anyone who has had experience with them would never call them again. I was scheduled from 1 to 4 and was told they would call 30 minutes before they arrived. They never called and never showed up at all. The following day someone from the office noticed a number of voicemails and called me. They obviously hadn't listened to the voicemails because they were calling to see if everything had worked out. I told them no one even showed up. They told me they would figure out why and call me back. They called back an hour later to tell me they didn't really know what would happen. They then told me they would call me back when they had scheduled a time. They never called me back. I called and was treated very rudely as I was now talking to someone else who was unaware of the situation. They told me I was scheduled again from 12 to 4. I asked if I could be expedited and she told me I was lucky to even be scheduled today. I was lucky she said. I will see if they even show up today. Long story short don't go with this plumbing company.

Cory L.

They sent plumber out to fix a leak in my bathroom on a Friday morning, he cut a hole in the ceiling found the leak in the ABS P-trap. Said he didn't have the parts to fix it and the office would call me later to set up a time to come back. (so a plumbing van isn't stocked with the parts to fix an ABS p-trap leak.....? After numerous attempts to reschedule the home warranty company called them and they finally set something up....we'll see how the repair goes...but I'm not impressed with this company's scheduling, lack of basic repair parts (why couldn't the plumber run to Home Depot and grab a new p-trap?) and leaving me with a hole in my ceiling and a bathroom I can't use over a leaky p-trap....now I have lose income on another days work waiting for them come back to fix something that should have been a easy repair...It would also help if the plumber carried ladders on the truck...lucky for me I had one he could use or the job probably would have ended then and there.

Nina M.

I was referred to Ideal Plumbing from my home warranty company. After contacting Ideal to setup an appointment, I was told the first available was 4 days away on a Thursday from 9-12PM. I explained to the contact that I couldn't use my kitchen and asked for anything sooner, I was told I would be placed on a cancelation list and would receive a call if they could get me in any sooner.

I tried to contact Ideal the next day to inquire about the cancelation list and see if anything had opened up. It's nearly impossible to reach anyone at this company. They might have some voicemail option but it doesn't always pickup and mostly the phone just rings and rings. They have one woman who answers the line once in awhile and she doesn't even try to be accommodating.

To make a long story short, I finally got a hold of Ideal and they advised that a tech phoned in sick and they would not be able to move us up any sooner that the Thur. appointment was the best they could do.

Okay fine, the day finally comes. I phone Ideal to make sure they have the correct contact number to gain access once the tech arrives. No answer, for hours and hours no one is picking up the phone and they have no message option. I get a call around 11:15AM advising that the tech was in an accident and no one would be showing up today. I don't believe the tech had an accident; just this weird lady that I guess handles the scheduling was making an excuse for not being able to keep my appointment after waiting almost a week.

Well I called the warranty company back and they referred another company that did a fabulous job. Preferred Plumbing and Drain came out the same day and fixed the issue no problem! Kudos Preferred Plumbing and Drain, you made Ideal Plumbing seem like amateurs (which they probably are) and I'm very grateful. Stay away from Ideal Plumbing even if they could get the job done, if you have a problem you will likely never be able to reach them again! Sad you can't give 0 stars, this company sucks!