Iceberg Home Services

Ray B.

Let me tell you all a tale of a company that overcharged, underperformed and tried to make it right. My A/C unit's fan went out. I went with this company because it was a free quote on repair. They wanted to charge me somewhere around $1,600 for everything including a new fan. Stupidly I believed them because 1. It was July. 2. I don't do heat well. 3. I needed it fixed quickly. Well, it was not fixed right the first time and they tried to get me to purchase another AC unit for $7000. The second time they came out they charged me more than what they originally quoted me (which is why it was $1,600). And it still wasn't working properly after because they put the wrong size fan in the unit. Now, I called a different company after this, after a cleaning/new fan and freon check, their price was $300. I called Iceberg and complained and they did refund $800 back, but only after they tried to get me not to leave a poor review. Well, this happened months ago, but I finally have gotten around to writing this review. The only thing I will say about them is they did refund half of what I shelled out, even tho I should have made them refund more, and the second tech they sent out was very good and stayed after hours to try and help. I will never recommend this company to ANYONE, especially after they tried to badmouth the second company, saying they were a new company with cheap parts, not knowing that company had been servicing Polk County for more than 30 years. DO NOT USE ICEBERG!

Jerome S.

The absolute worst estimate I have ever received from a business. My A/c stopped working. I already new the fan was not running and did assume it was the capacitor or the fan. The technician was very friendly and easy to talk to. However,the problem is the estimate I received from him on the parts for the installation. I was told it was the capacitor and the contactor that needed to be replaced. The asking price to replace the capacitor was exactly $413.00. The asking price for the contactor was 624.00. My total savings according to them would be 104.30. I told the technician after looking on amzon that a capacitor at loews is 11 bucks and a contactor was 35 bucks. I just could not see my self spending over 1,000 dollars in parts?. I refused the service. I called my neighbor who is a handyman and after inspection on my A/C unit we found it was a bad capacitor and it only coast me 20 bucks to replace. I would have totally paid a company to perform this service,If they where in range with a decent price. Iceberg of winter haven If I could paste my estimate on here I would Job number 31156253. Your out there take advantage of hard working homeowners.

John S.

Like many people on this board, my A/C unit stopped working. I called and setup an appointment for Monday morning with Iceberg Cooling. Comfort Advisor Aaron AXXXX came out to the house to inspect my A/C and determine the cause of failure. I explained to him what transpired Friday evening when the circuit breaker tripped twice and on the third time, I left the breaker in the off position to prevent further issues. I could have actually caused further damage while flipping the breaker one more time. I showed Aaron where the Air Handler was located inside the house. Aaron did his thing while I was on conference calls for work. He finished his analysis and then came back inside the house to speak with me. Aaron told me, he did not recommend me fixing the unit I have because he is unsure how bad the compressor was damaged since I saw Freon back out of valve and he would not be able to determine the damage until he took it apart again to look at it. He also told me that my unit needed refrigerant, but he would be unable to fill it because it is an older model. I asked him what the root cause of the problem is and he told me that the condenser fan failed and that I needed a new contactor block 30/40 amp 1 pole, and I needed to replace the capacitor despite the unit still kicking on when the circuit breaker is powered on. Aaron was adamant about not fixing my current unit. I asked what a new unit would cost. He quoted me $12,000.00. I kind of chocked because I researched units prior to ICEBERG Cooling coming out to service the unit and the cost even for Gas units are cheaper with installation. He then told me that Gas Units are harder to get and if I wanted convert my unit to electric I could do it at a lower cost. When I questioned the $12, 000.00 cost. He said, how much do you want to pay for the unit? I told him, huh, are you telling me I can negotiate for the cost of the unit? I then said, that is not right. Furthermore, I asked if I could just change out the outside unit since the handler inside the house is in great condition. He told me that it would not work. It will work, but it may not get permitted. Yet in reading some of these reviews, permitting is not a strong point with this company. I turned the conversation back to getting the unit fixed, but Aaron was still pushing the new unit and the Ice Cube Membership. I told him I would consider it down the road but to go ahead and fix the condenser motor and to show me the damage on the wiring block. The block had dirt on it and was not burned or corroded as Aaron said. I asked him to move forward with replacing the condenser motor and he told me that he would have to go back to the shop to get it and would schedule a technician to come back out to replace it the following day. I told Aaron wait, isn't that why you are here today to fix my AC unit? He told me that it is already late in the morning and he had other calls to run. I then asked him about the tech cost to be applied to the cost of the repairs and he started doing math in his head. I said that is not going to work. I need quotes Nowhere in the two quotes he provided does it show that the 99.00 is applied to the cost of the repair. He was also supposed to provide a quote for the new unit but he neglected to send it to me. Knowing that there are shysters out there, I prefaced Aaron when he arrived on my background, education and knowledge of HAVAC and project management, he still tried to take advantage of my situation and force me to replace my AC unit when in reality it just needed to be fixed. How many other families out there fall victim to these deceptive business practices. By the way, ICEBERG Cooling owes me a dollar since Aaron didn't even offer me change and just took my $100.00 without remorse. With what I experienced, I should receive a full refund from this company. Within the same hour, I had another technician already scheduled just in case the first technician\ company were shysters. The second technician was honest and earned my business.

Theresa A.

Thanks to Aaron my ac is working great. Friendly and great customer service he knew just what the problem was and took care of it along with other information to keep my unit running smoothly thanks again

Brian K.

Outstanding company to work with from start to finish! Purchased a new ac system and all the staff was professional and friendly. I am happy the purchase from a company from Winter Haven.

Suean R.

Schedule for 3pm for the 1st time, and they came at 2pm‍ the guy was bothering me because there was no body at home. Was the point of Schedule a time? First impression matters and they never came back. FIRST AND LAST.

Tom T.

An ongoing horrible nightmare. If you do use them for anything, you must actually watch them work and demand that they ask you before executing any decision that involves altering your home. I paid them over $6,000 only to discover I got a knock-off brand of A/C. You must specify the brand. Mine broke down the first month, bad switch. The installation was worth suing over. Rather than carry out the evaporator, they trashed it in my attic, only removing the copper, which they could scrap. Instead of fastening the cut-off switch to the unit or a roof component, they flopped it loose on top of the unit. They broke and left, a huge, noticeable gap in my metal duck work, it was hot two summers ago, when they installed it. They savagely ripped a hole in my soffit. The evaporator tray, that protects my ceiling in the attic, is so cheap, it is slightly over the thickness of heavy duty aluminum foil. After my complaints, they sent another kid to run a return line to my hallway, who did not center the intake in the hallway. When asked, he told me it was to avoid a 24V wire that wasn't even in use! They must push for fast work so much, quality is not a concern. I wouldn't recommend them for anything.

Keith S.

I had a new A/C just over a week ago. The technician said it came with a 12 month filter, it didn't come with a filter at all. They charged me an extra $1000 to replace the unit on the roof, it took them about 10 minutes to use a small manual lift to get it up there. The installed the condensation drain line in front of the filter and now I can't remove the filter without disconnecting the drain line. I called several times and sent pictures. I never got a call back and they don't seem to answer their phone now. I guess $6000 doesn't buy the customer service that you would expect. I wouldn't use or recommend their service.

Nelly Z.

Stay away! They call me 2 hrs before the appointment, to advised me that they were going to be there 1 hr before schedule, so I had to leave work early. The technician approach me and my home with out a mask when is mandatory in the county, they do nothing to protect you, I had to ask him to put it on, second think the moment he walk in he said I need to used your restroom, really? there is a pandemic going on. The service consisted in a 35 point check, duct inspection and energy analysis, he went to the unit out side did something for like 7 minutes, but did not even bother to removed the cover of the unit, so not sure how he inspected if he did not removed it; them he came back inside again with out the mask open the inside cover did 1 check and close the unit not even 5 minutes, he said I come back in 10, he came back this time with the mask, went and sat on my dinning room and I asked """"are you done?"""", he said yes, and I said, you did not even open the unit, his replay, was well what you expected you are paying $35, I said, well the service is $100, you had a special for 35, but it should cover the same as you advertised it, his answer was no, you want more you pay extra, and then he said plus your AC is broken, he shows me picture of who knows were, but I can tell you weren't mine, and he told me I have options to pay $8 K, $7K, or 3K WHAT!! my AC is working fine, he said you need a new one. I pay the $35 and told him to leave my home, went I look at the unit, inside the closet he damage the wall, he did a hole and did not even bother to tell me or have it fix, incredible.

William W.

Stay away from Iceberg Air conditioning & Heating. I had a problem with my AC unit so I called Iceberg for service on my AC unit. A technician came over and never opened the AC unit up, just looked at it and said my condenser coil was bad and would cost $2,700.00 plus other parts and labor or buy a new AC unit for $7,000.00. I called another AC contractor that open the AC unit and after testing found a $150.00 part that was bad. Stay away from Iceberg. BBB rating D-