I-Deal HVAC

Ab B.

(This review is for the Kenco plumbing service, unrelated to retail sales.)

Tub/shower valve replacement job was the worst customer experience I've ever had.

I took off work to meet the plumber at my house five times (once for $900+ quote, once for the original job, back due to forgotten joint without ***any*** solder, then back out twice more for leaks after that two separate days). The new valve's joints were still leaking in two completely separate places. I couldn't afford to keep taking off work for Joe to practice his plumbing, so I watched a few YouTube videos, dropped $120 at Lowe's, and did it myself. Bear in mind, all of this was only possible because I had cut my own hole in drywall to inspect the work after Joe left; otherwise Joe's solder joints would still be leaking in my wall today, causing all kinds of more permanent and expensive damage!

Went to the Kenco owner, Ray, several months later with this story and a sample of Joe's work in hand (pictures still available). Ray disavowed all responsibility to right the situation since I had taken the faulty joint out myself, and felt no need to refund a single penny.

So, if you are considering a Kenco plumbing service job, make sure you have 1) your own hole in the wall to inspect the joint after the plumber leaves, 2) a free schedule with no competing responsibilities, 3) the skills to do it yourself, and 4) the budget to mend their errors without any support from Kenco ownership/management.

Or, you know, you could use someone else. I know I will next time.

Wesley W.

My water heater stopped working so I did the easy DIY thing and changed out the thermocouple. Didn't fix the problem. I went to Lowes, Homedepot, and Samon's to find a replacement gas valve. No luck. Then one of the workers I spoke to told me about Kenco. Hopped in my car, drove across town with the bad valve. Kenco had the part! Later that night I installed the new valve and it worked perfectly. No more cold water in the winter, brrrr

Chris W.

I who's I could give kenco -5 stars
They ordered wrong install kit for tub faceted when my licencesed bonded plumber with 30 yrs expierince said your missing a part I drove the 21/2 hours back to kenco and the sales person told me ""parts just don't just jump out of the box"" basically calling me a liar implying we had lost that part
We went back and forth.
I returned the next day and they had the right install kit but wanted another $200:00 they eventually made there mistake right and gave me the right instal kit
The shower head wasn't even close to what I ordered some wired thins with a blue Tooth speaker in the middle $1,700 worhh of parts nothing right called me a liar until they realized there mistake! Avoid this place like the plague!!

Lexie R.

Very kind and helpful when I came in today looking for a part for my shower. Unfortunately, they did not have what I was looking for (which I anticipated would be the case) but I appreciate the associate taking the time to try and find it. Will come back for future projects.

Maryann H.

This Place needs a Big lesson in Customer Service!
We needed to purchase replacement values for 2 bathroom faucets. The gentle man came to counter and seem to be very unhappy. We showed him the 2 old parts and he went to back to the warehouse get them. He came out and put them on the counter and told us next time we should not buy cheat stuff from Homedepot. We should buy quality faucets and then you won't be having to replace them. The parts were $25.00 each per value. I decide not to make the purchase since the faucets are almost 10 years old. I went out to his show room to look at what he had to offer. As he came over with his pricing book in hand. I asked how much is this one I was looking at. It was $189.00. Wow ,I told him I need 2 of them do you have anything less expensive. He laughed at me and said if you want quality that is what you get. Wow a real charmer!
Apparently for my cheap faucets lasting almost 10 years I guess I got what I paid for. I went to Home Depot and purchased 2 brand new Moen Faucets for $ 100.00 each. And will never return to this place again.! It is a shame I want to support local whenever I can but I do have a choice where and how I spend my money. If I am treated rudely - I will go somewhere else. I was going call the business direct and report the issue, then when I saw the reviews on Yelp. I decided the issue might be the owner himself.

Michael C.

I understand the no return policy--however, if an item is being returned because it was manufactured defectively, that should warrant a return. If one drives 3 hours round trip and none of the 4 gentlemen were able to fix it, an exchange would be warranted. No customer service available at Kenco! A call to the manager was meant with hostility and a refusal to even listen. Other stores or online seems to be a better way to go! Kenco staff seems to reflect their owner's beliefs---""It is always the customer's fault""!