Hydro Scout

Yossi A.

This Company was assigned by my insurance Company, arrived with an inexperienced contractor who met my contractor while I am out of the country. The contractor, Frank was very rude, angry, conformational in his 5 minutes finding. Tests were not conducted, inspection where not done, Frank's work was done with visual detection. Frank did not want to review the issues that I had with my contractor. (Please see pictures below). Frank asked to contract me via my house keeper's phone and proceeded to tell me that I do not have any issues around the windows, he said it work that was previously done. I asked to explain further since I have the walls open and there is mildew. Frank, started raising his voice, I told him to explained himself, than he hung up the phone and walked out of the house. I gather, he only wanted to collect the money for the inspection from the insurance company without any supervision. I called the main office which I found on the internet to get more information and the """"owner"""" Luke, left me on the phone for 20min, called my insurance company and claimed that I cursed Frank out, this is all while I have my housekeeper and my contractor witnesses at his behavior. To add insult to injury, when I pressed Luke with further explanation to what transpired, he was rude, very unprofessional, confrontational and HUNG UP THE PHONE. Luke was too busy calling my insurance company to get his side of the story, not sure why. I usually do not comment on reviews, especially negative ones since I am a Buisness owner and know how important it is to companies, but this is a must! Luke could have mitigated the issue with me if there was any be and asked my insurance company to send someone else and reinspect. Well thank you, but no thank you, after lies I refuse to work with a company who claims they did the job and therefore, there should be a report. Having a going back to do an inspection again, let's me they screwed up. I am not sure what happened, but liars are the worst o deal with.

Lynette B.

We had an elusive leak under our foundation which took 3 plumbing companies to visit before getting it fixed. I located the general area by using a laser temperature gun but was still not sure of the exact spot. The 3rd Plumber suggested that we call hydro scout to pinpoint it and save time and expense jack hammering more foundation that necessary. Hydro Scout showed up on time, were very professional and courteous and pinpointed the leak about 6-8 inches away from my spot. This saved us time and lessened the destruction of my floor substantially. I was very happy with this company and will certainly recommend them to anyone needing their services. If your trying to do this yourselves, DON'T!! They have the equipment and skill that it takes to minimize your pain :-) Thank you, Lynette Ball Bartow, Florida

Hasan R.

I use Hydroscout as a sub-consultant to my engineering business. They are timely, organized, thorough, reasonably priced, friendly, professional, and easy to work with. Thanks for your support!

Kim B.

Danny from hydro scout and his team were fabulous. They worked diligently until they found what was needed for us to hire a plumber. Professional, customer centric, and knowledgeable; a five star experience. Recommend them highly.

Yosef W.

We called HydroScout Group for a tricky leak. Even though it was a very difficult leak to find and we ended up having to call them back a few times, they came back and got the job done. They just have great value. I was really shown the level of honesty and integrity that this company has. I would definitely recommend them to anybody because of the experience that I had. These guys are definitely who I'm going to use for any leak detection and these are the only people I would recommend. They come fully equipped, they have the latest equipment, and the technicians are just very well trained. I just wish they wore boot covers.

Jessica L.

This is a horrible company. I do not recommend. Charged me 250.00 and missed finding the leak. This costed me about 2000.00 in unnecessary damage to my flooring. The second employee from Hydroscout came out and admitted to missing the leak. When I called to complain that I wanted a refund, The owner was rude, difficult to talk to, talked over me, and refused to take accountability for his employee who was here for five minutes (no wonder he couldn't find the leak). Run! Use American Leak Detection or some other company. The smaller charge is not worth ruining your flooring.

Kathy R.

These guys are thorough AND easy to work with. I highly recommend them. We had a mold issue in our rental property and needed help quickly. Their team was able to provide same day service, they even called us twice to provide updates before sending over a written report outlining the cause and solution for the mold. This saved us over $1000 in unnecessary repairs plus a week or more of the rental being taken off market.

Theresa P.

Never have I dealt with such a crooked company. My vinyl liner in ground pool had a slow leak so we decided to call a professional leak detection company. First clue should've been the $300 service call charge just to show up. We let them know that we suspected the leak was behind the pool light. They went right to the light and about 10 minutes later told me they patched the leak. The charge? $300 plus $150 for the patch and oh by the way, we also needed a wedge screw to hold the light since they broke off the original screw. They would have to come back for another $150 to repair. I questioned the $450 charge to show up and patch a leak without having to do any searching for the location of the leak. Okay he said, since it really only took about 30 seconds to patch, the charge is $350. Shortly after they left, the water level continued to drop. We called them to come back and guess what? They found another leak in the same spot. $150 later, they said it was fixed. Shorly after they left, the water level was going down so quickly, we couldn't fill it fast enough to keep it from going below the skimmer. Called them back. They came and took off the pool light again and said that in fixing that second leak, they might have done something to make it worse. Now we needed to replace the entire pool light niche and they would call the next day with a proposal. They called the next day to say they didn't want to deal with fixing it and gave us the name of someone else who over the phone, without seeing the problem, said it would be a minimum of $1500 because he'd have to break up the concrete to get to it. Now what kind of scam business is this? We're out $500 and they walk away without fixing? Then refer us to someone else to rip us off more?!! I believe they created the second leak then caused more damage to drive up the cost even more. When we asked to speak to the owner, we were told he's conveniently out of town for 10 days.

Regina W.

Excellent company! Experts in plumbing systems, leak detection and repair. Diagnosis and repair of Water intrusion and pool leak issues too. Very informative, friendly workers as well. Helped identify a new construction Septic install defect which saved me lots of money and heartache since they discovered this while everything was still under warranty. Highly recommend!!!

Robert M.

A little expensive, but they got the job done. If my pool developed another leak I couldn't find, I'd call them again.