Hydro Scout

Debra A.

A little expensive, but they got the job done. If my pool developed another leak I couldn't find, I'd call them again.

Kathryn A.

We have used this company 2x and both interactions were professional and quick. Ben has been the technician sent out both times and represents and customer focused company very well. Thanks Ben!

Heidi S.

Excellent company! Experts in plumbing systems, leak detection and repair. Diagnosis and repair of Water intrusion and pool leak issues too. Very informative, friendly workers as well. Helped identify a new construction Septic install defect which saved me lots of money and heartache since they discovered this while everything was still under warranty. Highly recommend!!!

Bryce K.

We had a leak in the library. Called HS, the tech showed up in time, but did not do what he supposed to do. He focused on one thing - the outside door and just checked the water pressure, he recommended to remove some wooden floor to see where the leak is coming from. He charged 150$ for the visit and said he will come back when the floor will be removed and there will be an additional 150$. When he left, we did all ourselves: moved some furniture, checked the moisture around the windows, walls, inspected the foundation and we found a little gap just 2 feet from the door he was talking about. Why did the professional not do all that? What was the charge150$ for if he did not find the source?

Libby C.

Never have I dealt with such a crooked company. My vinyl liner in ground pool had a slow leak so we decided to call a professional leak detection company. First clue should've been the $300 service call charge just to show up. We let them know that we suspected the leak was behind the pool light. They went right to the light and about 10 minutes later told me they patched the leak. The charge? $300 plus $150 for the patch and oh by the way, we also needed a wedge screw to hold the light since they broke off the original screw. They would have to come back for another $150 to repair. I questioned the $450 charge to show up and patch a leak without having to do any searching for the location of the leak. Okay he said, since it really only took about 30 seconds to patch, the charge is $350. Shortly after they left, the water level continued to drop. We called them to come back and guess what? They found another leak in the same spot. $150 later, they said it was fixed. Shorly after they left, the water level was going down so quickly, we couldn't fill it fast enough to keep it from going below the skimmer. Called them back. They came and took off the pool light again and said that in fixing that second leak, they might have done something to make it worse. Now we needed to replace the entire pool light niche and they would call the next day with a proposal. They called the next day to say they didn't want to deal with fixing it and gave us the name of someone else who over the phone, without seeing the problem, said it would be a minimum of $1500 because he'd have to break up the concrete to get to it. Now what kind of scam business is this? We're out $500 and they walk away without fixing? Then refer us to someone else to rip us off more?!! I believe they created the second leak then caused more damage to drive up the cost even more. When we asked to speak to the owner, we were told he's conveniently out of town for 10 days.

S M.

We had an elusive leak under our foundation which took 3 plumbing companies to visit before getting it fixed. I located the general area by using a laser temperature gun but was still not sure of the exact spot. The 3rd Plumber suggested that we call hydro scout to pinpoint it and save time and expense jack hammering more foundation that necessary. Hydro Scout showed up on time, were very professional and courteous and pinpointed the leak about 6-8 inches away from my spot. This saved us time and lessened the destruction of my floor substantially. I was very happy with this company and will certainly recommend them to anyone needing their services. If your trying to do this yourselves, DON'T!! They have the equipment and skill that it takes to minimize your pain :-) Thank you, Lynette Ball Bartow, Florida

Db K.

We own Jon Smith Subs. Brandon and his team went above and beyond for our business this week. Brandon kept me in the loop and explained everything to me. Even though we have our grease trap emptied on a regular basis, I will be including Hydroscout as well, to come and power wash our pipes. Regular maintenance saves you in the end. Thank you!

Mike M.

We called HydroScout Group for a tricky leak. Even though it was a very difficult leak to find and we ended up having to call them back a few times, they came back and got the job done. They just have great value. I was really shown the level of honesty and integrity that this company has. I would definitely recommend them to anybody because of the experience that I had. These guys are definitely who I'm going to use for any leak detection and these are the only people I would recommend. They come fully equipped, they have the latest equipment, and the technicians are just very well trained. I just wish they wore boot covers.

Evan P.

I've been using HYDROSCOUT for over 10 years. They were great when they first started coming out but they have since gotten new ppl that I have had to have come back out several times. This last time I had them out in July. They had been out 8 times. The 1st time they came it took them 2 weeks to find a leak in the pvc piping by the pool equipment. They were charging $1800 to repair a lil pvc pipe. I called Mr Rooter & they repaired the same pipe for $443 that HYDROSCOUT wanted $1800 for. I still had a leak in the jacuzzi. They put so much putty around the fittings & different tile pieces really sloppy. Needless to say they left after I paid $465 just for the jacuzzi & they charged $125 to patch. I tube of the big tube of putty only cost $25 on Amazon. Still the leak wasn't fixed. They wanted another $150 to come back & look for the leak. It had been 2 months & I had already spent $740. Then to add insult to injury the lady in the office said they had 1 last alternative but couldn't guarantee it would work By pouring in leak stop which usually never works. I'll NEVER USE OR RECOMMEND THEM AGAIN. SHAME ON YOU HYDROSCOUT, & SHAME ON ME FOR TRUSTING YOU TO DO YOUR JOB. TERRIBLE TERRIBLE TERRIBLE. DON't GO DOWN THE RABBIT HOLE LIKE I DID. BEWARE!!!!!! I called COASTAL LEAK DETECTION OUT & they found the leak in the jacuzzi jet in less than 20 minutes & the cost was $425 & that included the pool but the pool wasn't leaking. I will continue to use COASTAL LEAK DETECTION . You can see in the picture from what Coastal leak detection found & all the patch work HYDROSCOUT did around the lights jets. COASTAL LEAK DETECTION FOUND THE LEAK IN A jet THAT IS ENTOMBED IN THE JACUZZI WALL which is scheduled to be repaired. Hopefully you can see all the unsightly putty around the jets. I think they couldn't figure where the leak was & just started patching places cause the jacuzzi continued leaking the same amount after all the patch work.

Matt R.

Alex from Hydro Scout has done an excellent job two times for us finding problems and solving them in our sewer lines, roof vents, and septic tanks (in different homes). He and his team are top notch and I'm writing this because of their great service. I highly recommend.