Hutzel Plumbing & Heating Company

Jenoatha G.

We had our furnace Checked and cleaned 3/15/16. The appointment was easy to schedule and the service technician was quick and provided very good service. We hope to use Hutzel again in the future.

Thomas W.

I got a new water heater from Hutzel Plumbing and Heating. They were thorough and also let me know that they could service my furnace and air conditioner. I have had problems with other service providers and Hutzel is clearly a step above the other providers. The service technician Walt Lindemann was knowledgeable, professional and courteous. I would recommend them to anyone!

Jeff W.

This is a unreasonable company.

I just had my work done. The contractor charged me 2 hours and ""2 minutes."" In their calculation, it charges me 2 hours and 15 minutes. I also looked at my time, it was under 2 hours, including going to get the part, and out of door, and stay in his truck.
I called in twice to ask them to talk to the worker. They never did, and believe the worker charged me correctly by 2 minutes.

Remember to write down your time when the contractor come in, and write down the time when he go out of your door.

I will not recommend this company.

Mary-Catherine H.

Hutzel did a great job with a complicated hot-water boiler replacement in our 100+ year old home. Barb came to the house multiple times to assess the situation and gave us a fair and competitive bid. John and Don did excellent work and were responsive to all of concerns and questions. In fact, everyone we dealt with at Hutzel went over and above to give the best possible service and end result.

Franziska S.

Be careful with them and always get a second opinion! After renovating the basement we found a leaking boiler pipe. We called up Hutzel to quote it. First of all they are not very reliable. The first appointment they missed. The second appointment somebody came out and told me since he doesn't know where the next pipe connection piece is he has to open up the drywall. We just renovated that basement, so I asked him if it was really necessary. He repeated himself and quoted the whole job as a whole day worth of work for 1500$. I got nothing in writing. Later Hutzel called to schedule an appointment to do the job. I said I want a written quote first. They said he cannot give me a written quote based on the information their guy left, so they have to send out another guy to quote it! I suggested they should figure it out internally and don't make me take a third day off work just for getting a quote from Hutzel. We scheduled a repair date, but they wanted to get back to me to confirm times. They never did. Meanwhile we got another company out. They found the connection piece - it was not behind the drywall, but absolutely visible in the middle of the room. They replaced the pipe without any damage to walls or ceiling in 2 hours for 600$. Never trust Hutzel!

Natalie S.

I've had them repair both a heater and look at an AC, both times they were polite and willing to explain the issue in terms that anyone would understand. It's always a pleasure to work with them because I know the job is getting done the right way!

Stacie S.

I was wary to call Hutzel because of the poor reviews on here but they installed my thermostat years ago and so I decided to try them anyhow when it stopped working (after my uncle shut it off to change my furnace filter). First of all, the guy that answered the phone on Thursday accessed my records and got the detail on my thermostat and tried to help me over the phone to save me needing a service call. It didn't work out but he tried and he got me someone to come next day rather than a Monday appointment. Then the repairman came and within just a few minutes discovered the trouble and resolved it. I'm only getting charged for the service call and 15 minutes of time. It couldn't have been a better experience.

Yama K.

Make sure you keep close watch on the time the tech spends at your home versus what they charge. Just got off the phone, and argued that the tech did not record his time properly, therefore charge me appropriately. You shouldn't belittle and hassle people about their queries when you can't call me back at all. Be respectful since you are in the service industry, so act like it. I will not be calling Hutzel for anything ever...

Bill S.

Furnace went out in early March at 3pm. I called them and tech arrived at 5:30. Furnace fixed within 30 minutes: nice, but $195/hr labor is outrageous. Next time I'll look around.

Tt N.

The first time they came to my house, within 15 minutes, he said the garbage disposal/dishwasher problem was fixed. It was not. They came out 2 more times and stayed total of not even 20 minutes and insisted it was fixed. It was not, they really didn't do anything and then I disputed the $267 bill. Now they are sending me to collections for service that was not completed! I had to call a different company who fixed it the first time and I gladly paid them!