Hutzel Plumbing & Heating Company

Jerry W.

Hutzel to me, will always be the gold standard for plumbing service in Ann Arbor. Are they the cheapest? Probably not. They are, however, the most responsive and technically proficient of any in their industry.

If you want emergency or at a minimum, prompter service, this is your first call. Their techs are pretty much tried and true with a ton of experience, they get the job done incredibly quickly and their craftsmanship is superior. I highly recommend them!

Gerald R.

Fast, efficient, competent work. Ryan did the work at our house. He is friendly, knowledgeable and does accurate, beautiful work. Ryan is an asset to the company. Don't lose him Hutzel.

Sharon H.

I have been using Hutzel for all plumping issues in my house for the past 32 years and have been pleased every time. Today was no exception. The plumber came with an appropriately worn mask. He quickly, neatly, and efficiently installed a new toilet. While he was here he also fixed my kitchen faucet and outdoor hose spigot and he did it all in under an hour and was kind and courteous throughout. I highly recommend Hutzel plumbing and Heating.

K B.

Forget the years in business as this is under newer ownership . I'd ,also, pass on the company . Four install deal made with elderly father and have had problems now with all four of them ... all stupid stuff like putting the vents on the drive side of the house when could have been put elsewhere where no danger of getting hit by a vehicle ...

Gary R.

Horrible customer service. Technician was in my home for 5 minutes. Was charged for 45 minutes. When I called to dispute the charge, the manager told me to pay the bill and not to call them again. Unbelievable.

c d.

be careful this cheating service, don't tell you the estimate and finally charge you more than you expect.

Andrea J.

Hutzel Plumbing just fixed a leaky toilet at my house. They were on- time, professional, efficient, nice, tidy and wore a mask. Hutzel has been here a few times this year - once when we had a broken main water valve to the house! They have really helped us and my husband and I are big fans of Hutzel. Thank you. Andrea and Bob

Susan F.

My hot water heater went out over the 2nd weekend in Jan 2020 and I was desperate for a plumber. Hutzel was available to come out, assess the issue and return the next day for the repairs. I was prepared to write a check but was told I would be billed. That bill didn't show up until the 2nd weekend in February - due 5 days later. On top of that I felt I was over charged for time. When I called to speak to them about this, I was told I was probably billed for time in their shop to fill out warranty paper and to exchange the part? WHAT? I've never been billed for service outside of my residence. They were trying to justify that 2 hours billed for the 1 hour of work at my condo. I'm sorry. Nothing was explained to me about how they bill and I've never had a company bill in this manner. Usually I pay at the time of service - when parts and time are clear. To bill me a month later and without the ability to challenge them - well let's just next time I'll take cold showers until I can get a different plumber in. I will NOT be recommending this company nor will I be using them again.

Alex W.

I booked someone to come do maintenance on our radiators and boiler. They gave me a 4 hour window, so I took half a day off work. They didn't come. When I called the office, they said that the worker had to take the day off work, and no one had thought to call me. I asked if they could come on a weekend on an evening so I didn't have to take more time off work, and they said no. I tried to book something at 8am but they couldn't accommodate the days that worked for me. They were not apologetic.

Marlene R.

We moved into a house that had an old furnace and then soon had problems so we replaced the furnace with a nice, new Amana furnace paying over 7k for it. We immediately had problems as the furnace would not produce heat and the company that installed it went out of business and had no company to honor repairs. We tried several local companies, we thought Hutzel, a popular name in Ann Arbor might be able to resolve the problem. We were wrong. They insisted they were too busy during regular business hours but we were freezing and took what they would give. They charged premium hours and never fixed the problem at all. They wanted over a thousand and our same problems continued...no heat. We didn't want to pay them as they did nothing to help but they were very aggressive, they pushed threats, collection agencies, small claims court actions, they did not solve our issue one iota. They want money for doing nothing for us. I would avoid this company.