Hutzel Plumbing & Heating Company

Elvis P.

Hutzel has saved my bottom many times. Specifically with a failed sump pump at 2 in the morning on a Saturday night. Sure that was drastic. But they've been 100% with other run of the mill plumbing and heating and cooling issues. Both in my old 1920's house and in my newer house which recently had a water heater go out. Face it- there's a reason why this company has been around since the late 1800's. They know their stuff.

Alastair T.

If I could give 0 stars I would. They came out to fix a plugged up drain. Spent about 10 minutes at my house and said ""sorry I can't fix this you should call MI power rodding"" then a week later sent me a bill for $111. I'm never using them again.

Lad X.

Great service in office.
Fast responds time.
Excellent repairmen, fast, so cost is lower per hour. Answering all questions and giving advise. Looked in to advice given and was right on.
Will recommend to everyone who needs repairs this company provides.
Company has small business values and accountable, attitude is great and responsive to needs.
So nice in big corporate america, where no one cares. These people care.
Want all my friends, relatives and church members to use them.
I am in my 50's and my parents used this company, when i was a kid and felt the same way about them.

Marcia S.

INCOMPETENT BULLIES.

I give them a 1 because I cannot find the zero! This happened about 10 years ago, but they sent a man to work on my furnace. First, the man entered my house with his muddy boots on, tracked them across my floors, went to the basement, declared that I needed a new boiler that he guessed would run about $5,000, packed up, came up from basement, tracked back across my floors and left. Fifteen minutes!

About 2 days later, another man called to ""schedule"" my new boiler installation! I was gobsmacked, told him I'd get a second opinion. A few days later came the bill -- for the service call + a full hour of work. I called and said I'd pay for the service call plus the 15 minutes, but not for a full hour.

""NO! No way!"" The guy says. The entire amount of ""I'll send this to a collection agency.""

"" Send away,"" I answered. Sure enough, he sent it to collection, collection sent the bill to me, I responded with the full story, told them of my willingness to pay for ""service"" received and no more.

End of story. Never heard another word from the collection agency or Hutzel's.

But the bitter taste of incompetent bullies never left me.

Frank Z.

September 20, 2016

Hutzel Heating and Plumbing Company
2311 S Industrial Hwy,
Ann Arbor, MI 48104

To whom it may concern,

We want to state that the service technician B.J. who was dispatched to our home was outstanding. He was very professional, courteous, and respectable in all manners. He was a delightful person. He worked very hard.

Sincerely,


Frank and Gloria Zuccaro
6214 Gilmore Street
Belleville, MI 48111

Geoffrey H.

The owner did the right thing and covered the cost of the table--kudos to him. Still, remarkable that the table was damaged in the first place. A real bummer.

Jenoatha G.

We had our furnace Checked and cleaned 3/15/16. The appointment was easy to schedule and the service technician was quick and provided very good service. We hope to use Hutzel again in the future.

Thomas W.

I got a new water heater from Hutzel Plumbing and Heating. They were thorough and also let me know that they could service my furnace and air conditioner. I have had problems with other service providers and Hutzel is clearly a step above the other providers. The service technician Walt Lindemann was knowledgeable, professional and courteous. I would recommend them to anyone!

Jeff W.

This is a unreasonable company.

I just had my work done. The contractor charged me 2 hours and ""2 minutes."" In their calculation, it charges me 2 hours and 15 minutes. I also looked at my time, it was under 2 hours, including going to get the part, and out of door, and stay in his truck.
I called in twice to ask them to talk to the worker. They never did, and believe the worker charged me correctly by 2 minutes.

Remember to write down your time when the contractor come in, and write down the time when he go out of your door.

I will not recommend this company.

Mary-Catherine H.

Hutzel did a great job with a complicated hot-water boiler replacement in our 100+ year old home. Barb came to the house multiple times to assess the situation and gave us a fair and competitive bid. John and Don did excellent work and were responsive to all of concerns and questions. In fact, everyone we dealt with at Hutzel went over and above to give the best possible service and end result.