Hutchinson - Air Conditioning, Plumbing & Heating

Riju J.

This is the worst and is the most unreliable company we have worked with. Be aware of their scams. They cancel their appointment without prior notices, if they get more money from other jobs. When they do arrive after several cancellations, they try to lure customers into paying more than what they quoted for the job. Their technicians and their managers are extremely rude and ill-mannered and used foul language when we refused to let them complete the work due to excessive charges.

Patrock S.

It's been a long time since I have experienced the responsiveness and awesome service that I did with Hutchinson (this was for an Air Conditioning Service call, as the unit had quit working). And the technician was absolutely amazing - as a professional and as a person. Definitely a keeper!
You have a new client for life!

Dan F.

Our AC died. Hutchinson dispatched a techician. Diagnosis? Replace a contactor. $560 for a $13 part and less than one hour on-site. Plus a $25 fuel surcharge. I've complained to them, got no response.

Don't use Hutchinson, you'll regret it.

Francis A.

I had an A/C service Monday 5/25 2pm for a bad contactor on a 13 seer 4 ton Goodman unit - not knowing how much the price really was, technician quoted $760 which I assumed was up charged as normal but after the service, search on google revealed part price range from $15 to $66 only. I had contacted Hutchinson customer service by phone immediately after the service (2:32pm) to voice my concern/displeasure but 24hrs later I still have not received a call back. Invoice check was cashed next day but still waiting for my actual invoice via email. I believe that this is price gouging and would open a case/complaint with BBB & NJ Consumer Affairs.

Christopher B.

Company sent out a flyer advertising a $79.00 AC tune-up that also comes with up to 1 lb. of refrigerant free with service.

We needed 1 lb. 10 oz. of refrigerant added and were THEN told that there is a 2 lb. minimum charge for the refrigerant and we basically needed 3 lbs. added to receive the promotion. The coupon says NOTHING about this minimum anywhere. I will post to coupon below.

This coupon was sent to hundreds, if not thousands of people who might fall into the same deception as we did. It is really a shame that regular people who need AC repairs in the summer are scammed this way.

All they will offer you if you call and explain the frustration is $87.00 back, which is a drop in the bucket of what the total charges were. Especially when the coupon is a flat out lie!

Ivan T.

the customer services is awful... no one picks up the phone... I was supposed to have some one here between 12-4 and nothing... not even a call
the customer service manager Sandy was supposed to take care of this ... nothing.

Dianne D.

Jake Duncan was my technician for my air conditioner checkup for this year. He was absolutely perfect in everything and explained everything he did.
He was meticulous and precise in his approach to the tasks and wisely checked with me prior to providing a much needed value added service for my blower blade which hadn't been done in some time.

Susan R.

Update to my review:

As I previously mentioned my salesman represented to me in July that he was selling me an energy efficient HVAC system. After spending 13 hours installing the system the installer gave me the paperwork for the system which showed that it was the least energy efficient unit.

My latest PSEG bill for my little townhouse was $1340 even though I turn the heat way down when I leave for work in the morning.

I asked Hutchinson to honor the clause in their contract that states if I am dissatisfied with the unit for any reason in the first year they will refund my money paid. They have refused to honor the contract. Therefore? I am bringing suit for the $12,000 plus the $1000 extra per month for my gas and electric bills. I have never dealt with such a dishonest and unreputable company.

S M.

I have used this company for many years. They are sending me emails every day with offers and ads. I called on Monday because my toilet is leaking. I was given an appointment for Wednesday. After I stayed home from work and waited for half a day and no-one showed up I called back and I was told that they are not serving my area anymore!!!!! Why was I given an appointment on Monday and had to wait for 2 days with a broken toilet if they are not serving my area anymore? This is how they treat a customer of many years. I am beyond disgusted!!

Brad E.

Furnace pump was running but not circulating hot water. Technician came out and quoted me $521 to replace the igniter. I purchased one on Amazon for under $15 and it took me 5 minutes to change it. Called to speak to a manager about price-gouging, no call back. What a joke! Oh and we had a service plan with them too. Horrible business.