Hutchins Plumbing & Air Conditioning

Jacqueline F.

Horrible customer service! The lady on the phone is rude, the first man who came out half-a**ed snaking the drain. We called and received more rude service and were told a manager would come out. He didn't call or show up for our appointment. Rude customer service girl said he would "try" to come the next day. While "manager" was at the house he received multiple phone calls, kept coming in and out, then left. No resolution. Got a quote to break ground for $2200 for a supposed broken pipe. We called Rotorooter and they fixed the clog within 30 minutes for half the price we paid Hutchins. Liars, scammers, thieves. Don't waste your time or money with these guys!!!

Jill B.

Very pricy. Definitely feel like I was overcharged. They tracked in mud and dirt and left dirty hand prints on the ceiling. Would NOT recommend. Look elsewhere for help.

Rhea D.

I moved here not that long ago. I called Hutchins for a leaking sink. They came out, spent 10 minutes in the house, 45 minutes outside smoking in their truck; 10 more minute in the house for $125.00 - did not find the leak. Said they had to go get their camera for another $250.00. They stated the leak was at a junction / joint UNDER the cement (did not give a straight answer as to where). I asked about fixing it. They wanted $2,400.00 to fix the leak at the wall but under the cement. They were going to break out the tile...hmm.. I ask why not go through the back wall (in the master bedroom). It has a tape and texture wall with a floating floor (no need to damage the tile). I was ignored. I said I removed the insulation in the garage and I can see into the wall; that leak would not explain the amount of water around the bath tub. Also, why not go through the garage to fix the pipe? I got ignored. Then he said the pipe should be replaced for $8,000 to $13,000.00 ... hmmm.. I called in someone else.
Herndon and McFarland out of Dallas fixed the toilet Hutchins people broke. Found their camera could NOT fit (think about that, 250.00 for the USE of Hutchins camera). Found the leak above the cement at the sink just by moving the pipe. They also found 2 other leaks (at the tub, that was surrounded by water, and master sink connecting pipe - under the cement and not near the other leak). The original leak at the sink $760.00 to fix. The other pipe $4,800.00 to fix and they are coming out of Dallas. I also priced the camera... $250.00 to use it WOW.

Kenneth S.

We purchased a new Bosh Dishwasher on line from Sears. They were supposed to deliver, install and take away the old dishwasher. Long story short they just delivered the dishwasher. Said they had no one to install in our area. Unfortunately we called Hutchins and they said they could install the next day. I asked for an estimate and was told the service call was $69.00 and their installer would give me an estimate when they arrived with DW. They arrived and looked where the current DW was in the kitchen and went back outside. The guys returned and Josh said their everyday fee to install the DW was $389 which included Service call. I was shocked that he didn't even look at the old one and came up with that amount. If I didn't have them install we had to pay $69.00 service call. This is the biggest rip off by a company that I have ever experienced, I'm retired and 72 years old. They installed it in one hour! Josh said I would need to get a carpenter to finish the job because the new DW had different attachment to the cabinets. When you open the door and pull the top rack the DFW tilts forward and door touches the floor! I 'm guessing a carpenter will be over $200. Retired people beware when calling Hutchins!

Sherry D.

Not a good experience. Quoted one price to me, charged my husband $200 more. Plumber came unprepared for a job he estimated...and had to use my husband's tools. I had to pay a handy man to fix and finish installed the dryer vent on the outside of my house. He took about 10 hours to do a 3-4 hour job. He was too busy on his phone taking care of personal business. Super disappointed in the work done. Think twice!

Marrina B.

Positive: Came out to the house and found the problem that other plumbers could not find. I knew the leak was in the wall. So why was he the only one who could find it?
Negative: Asked for a detailed quote for a 50 gallon water heater replacement. He refused a detailed quote. His quote was $1,498.00 for a 6 year water heater. At Sears, a 50 gallon water heater is less than 500 for a 6 year water heater. It takes roughly 3 hours to install a water heater, so this is over 300 an hour to install it. I do not pay my attorney that much.

Connie S.

Do not use. They rip people off. Long story, but to prove my point, call them and ask how much they charge per pound of freon. They will not tell you. What they do is charge you a service fee to come out (waived if they service you), then charge you an astronomical price for the freon. Happened to me. Give it a go. They will not tell you over the phone. This is a scam.

Janet W.

They charged us to put pipes under our driveway but they never dug up the driveway, they put in what is called a shark bite & it has already corroded (after 2 1/2 years this was under ground but we didn't find out that it was leaking in two places until 2 weeks after the warrantee had ended. If I could I would give them a negative rating

Elizabeth C.

Very overpriced. Felt like they were trying to rip us off. My husband suspected that they were wanting to replace things that didn't need to be replaced so we got a second opinion and he was right. Don't recommend this place. Too many other good choices.

Jennifer S.

We've used these guys many times as we live in an older home that seemed to have hit that point that it needed several things repaired/ replaced in a short period of time. They have always been prompt, courteous and do a thorough job. They take care to not track in dirt/ mud when going in and out of the house and left everything clean upon completion. We've had leaks, a water heater replaced and a repaired section of pipe replaced in the wall. Multiple different service calls over the past couple of years (new problem each time) and I've never had a problem with their work. Are the prices a little high? I don't think they are any higher than the other companies. We've had similar repairs done by other companies at similar pricing. Plumbing repairs are costly and if you haven't had any done before, it can be a bit of a shell-shock. But Hutchins is on par with everyone else so it's an industry thing. Unless you have friend/ family member that can do it for you, you can expect to pay $200-$300 for seemingly basic leak repairs, etc. with pretty much any reputable plumbing company. If you find someone drastically cheaper, you should probably question their credentials unless of course it's someone you know. Plumbing is something you want done right!