Hutchins Plumbing & Air Conditioning

Savannah K.

So nobody is happy when they have to call a plumber and having busted pipes is even worse but Timothy and his Journeyman (I seriously wish I could remember his name) were top notch. They showed up at 7 pm and made sure the job was done above and beyond and will be getting my service again. Timothy even spoke to my landlord explaining that the busted pipe wasn't of my doing but a previous plumber so I was insanely grateful for that. Highly recommend.

Gwen B.

We recently bought a 5 ton Goodman H/A w/ elect. water heater from a TV ad, plus a surge. Hutchins is prompt when called & is also a friendly & knowledgeable business. They also came quickly when we had a leak at our meter and in our bathroom. We appreciate being able to call with all our concerns! You get it fixed, asap!
We appreciate you!

Deborah P.

Sherman, TX My hvac failed at the beginning of April. After struggling with another local company for 2 months to at least get a window on a repair date, I called Hutchins. It was Memorial Day weekend and they sent someone out on that Saturday. The technician spent a lot of time evaluating the problem. He offered me some options, explaining each one in detail. Once I chose, they were out here, replacing the exterior unit within 3 days. They always took my calls (I was out of state while they were fixing the unit). They were courteous and knowledgeable. I will be using them again! Thank you.

Debbie P.

Brad G.

Hutchins installed new central heat and air for me in a rental property we have in Sherman. We received multiple bids. Not only were they competitively priced but they also clearly explained why they made recommendations. They were highly responsive and kept me updated throughout the project.

Noel P.

Called Hutchins to look into outdoor faucet that had very low water pressure after the freeze. Technician came and replaced a part and charged $175. I reconnected the hose timer that I have used for several years, now that it's Spring. Few days later, it was leaking at the part the technician installed. The technician came back and said that I cannot use hose timers and that the faucet needs to be kept shut all the time and refused to fix it. The same faucet worked fine with the timer for two years until the tech changed the part. So much for the sprinkler timer industry that relies on attaching the timers to the faucet! Now I am out the cost and without a functioning faucet.

Stevie S.

***PLEASE DO NOT USE THEM FOR YOUR OWN SAFETY!***

They set my new house on fire....TWICE....with my baby 6 feet from the unit! We had just bought our FIRST house and found out that there was NO heater...like NONE! So our Home Warranty sent over Hutchins. ALL they had to do was run a new electrical line, about 10 feet I'd say, and install and brand new heat kit...THAT'S IT! 2 fires later the OWNER of the company is refusing service AFTER taking almost $1,400 from us (Home Warranty didn't cover it, of course)!
I am completely appalled at the lack of acknowledgement and COMPLETE NEGLIGENCE to what they did to me and my family...my BABY...and quality of service received, what service?!? The fires even disabled my brand a/c unit (because they are all in the same outdoor "unit") and we had to hire a knowledgable service tech come all the way from Dallas to help us! Wow!
The way that Hutchins workers constantly spoke down to me as if I am a dumb woman is absolutely uncalled for! I rebuild cars people...I AM NOT AN IDIOT!
We have had to call MULTIPLE companies to try and help fix the horrible mess...ALL OF WHICH STATED THAT THEY HAVE THIS ISSUE ALL THE TIME WITH HUTCHINS' PAST CUSTOMERS! (Just read the reviews on here!)

UPDATE:
WE THOUGHT we Finally found another company to fix/ replace the unit; however, 3 companies later and NO ONE will even touch the unit unless it is to COMPLETELY REPLACE AND REDO WHAT WAS JUST DONE BY HUTCHINS AND 100% PAID FOR IN 2018 AS A BRAND NEW INSTALLATION...THE WIRING ALSO HAS TO BE RERAN AS TO NOT START A 3RD FIRE!

We now have to take them to court (literally filed today) as the OWNER is acting belligerent to the situation and completely disregarded my families safety! It makes me want to cry...I can't believe they are trying to justify almost killing me and my family.

***PLEASE DO NOT USE THEM FOR YOUR OWN SAFETY!***

Henry O.

Hutchins replaced my faucet on my bathtub in October. The faucet was leaking, and the company sent a plumber out to check it out. The owner was very helpful, and very honest in getting my issue fixed. Definitely recommend.

Bill E.

The emergency call was for the cold water valve on our tankless water heater. It broke after a DYI maintenance flash which required the water shut off to the whole entire house on Saturday. They arrived Sunday am, assessed the problem and scheduled a return Monday am. Arrived Monday am at the committed time (this is important) and had us back up and running within an hour. Fantastic service with many thanks to Gann.

Jacqueline F.

Horrible customer service! The lady on the phone is rude, the first man who came out half-a**ed snaking the drain. We called and received more rude service and were told a manager would come out. He didn't call or show up for our appointment. Rude customer service girl said he would "try" to come the next day. While "manager" was at the house he received multiple phone calls, kept coming in and out, then left. No resolution. Got a quote to break ground for $2200 for a supposed broken pipe. We called Rotorooter and they fixed the clog within 30 minutes for half the price we paid Hutchins. Liars, scammers, thieves. Don't waste your time or money with these guys!!!

Jill B.

Very pricy. Definitely feel like I was overcharged. They tracked in mud and dirt and left dirty hand prints on the ceiling. Would NOT recommend. Look elsewhere for help.