Hurley & David

Tim L.

I had a tech come out. Was impressed how soon they could come out. I was told there was absolutely no charge of refrigerant left in my AC system. Gave me absurd prices to fix. Also said I should get a whole new system. Had a second contractor come out for another opinion. Come to find out the tech never opened the king valves on the ac line set to let in the refrigerant so he could get an accurate reading. Not sure if this tech was not properly trained or they are trying to pull a fast one over on unsuspecting homeowners.

Heidi D.

Gio Giordano was fantastic today! He was knowledgeable of an older system and knew exactly how to make adjustments. I will request him personally again!

Gene D.

They installed a system in my home then signed me up for a service contact. A few months ago they canceled the contract then emailed me to resign for the contract . The new contact was going to be 25%! More then the original one

Mark B.

A friend recommended that I call this company when I needed a new gas boiler. Anthony came for the estimate. He was very polite and explained everything from start to finish. A couple of weeks went by as I collected estimate from a few other companies. I decided to go with Hurley & David. So, I reviewed their estimate, came up with a few follow-up questions based on what I had been learning from other companies, and called the company back. I was bounced to 'dispatch,' who told me that only Anthony could answer my questions. I left a message asking for him to call me. I followed up with an email to him, explaining two questions and letting him know I'd also appreciate a phone conversation with him. He didn't call back. Two days later, I emailed again, again requesting a call back, and he replied to that email but did not call me. I called the main company line and again was transferred to 'dispatch' and again left a message indicating I would like a conversation with Anthony - who was identified as a 'Comfort Specialist.' He never called me back, but he did send a revised estimate based on my questions - it suddenly had a new change for 'Black Pipe Conversion"" in the amount of $1800. As far as I could tell, this had nothing to do with my questions, which were about adding a gas line to a patio grille. He had also added an amount for that line to the estimate.
The bottom line is that he never called me back. Finally, I decided to give this one more try, and I called their main number. A very rude woman did not care that my calls were not returned. Instead, she emphasized that the estimate was now over 30 days old and had expired. I pointed out that the past two weeks shouldn't count as I tried to move forward with the work but my calls were not returned. She raised her voice and repeated that the estimate had expired.
This was one of the worst customer service experiences I've ever had. I will not be doing business with them, for sure.

Diane M.

After receiving three estimates, we chose Hurley and David to install two mini-splits. The techs made an installation error and we had to call them back to correct the situation. The units have worked fine since then. But imagine our surprise when we viewed their numerous TV ads offering a $99 air conditioner tune up...and were charged more than double that! When I called to schedule the tune up, I think I interrupted the man's nap. He was less than informative. I received a call from a woman at Hurley & David saying he was wrong to tell me the service would cost $79.00...it would be $179.00...but I agreed. A tech came to our home, tuned up our units and charged $200.00. We will be looking for a company that honors their TV ad prices and has employees who provide better customer service.

Scott P.

I moved to Springfield last fall and contracted Hurley & David to replace the steam boiler in my home. Due to the size and age of the home, the new boiler needed to be constructed on site. In addition to the normal wait time, parts delayed in the pandemic supply chain added to the wait. I ended up finally getting the new boiler in February. The old boiler blew up, so I went through the winter using portable heaters along with AC splits which I had the foresight of having H $ D install. My experience with this company is wonderful. They responded immediately, they texted me constantly with appt information, their professionalism is unbelievable, and the products are great. Thank God I ordered the AC splits...I made it through the winter because of them. Throughout this ordeal, I met many of their employees. From start to finish, they were all wonderful. I cannot say enough positive things about Hurley & David. Scott Proctor

Barbara B.

I would not - I repeat - would not do business with this company again. They do not stand behind their work. I have paperwork stating that my AC units were under warranty and that another service call was warrantied for one year. That does not seem to matter. They seem to look for ways to not honor those warranties! On top of that, they DO NOT RETURN CALLS! Do yourself a favor and find yourself another company to do business with!

Barry D.

Dropped the ball big time. Reprehensible communication or empathy. Lost heat, furnace needed a blower motor. They quoted a price and said they had to order it. Mind you, it's still Winter. Was without heat for a week and a half, had to use space heaters. Simply could not get anyone to give a time frame on when the part would be available. Calls to them almost daily. Even asked to speak to a manager and never got a callback. ZERO empathy or sense of urgency. They lost a 9 year customer, one who had just dropped almost $7K on a new central A/C unit last Fall with them. Found another company who ordered the part, got it in in about 5 days and gave me a price about $400.00 less. Stay away - they don't know how to treat customers right.......

Brian D.

Follow up on Hurley and David after the city putting pressure on them finally had my furnace inspected it was flagged
If I had to do over would of gone with a real local business.Hurley and David is no longer local.

Craig I.

Worst service and Integrity of any company I've ever dealt with. If I could choose negative stars I would.

We had Hurley and David replace our Furnace, AC and Water Heater over the summer.

We contacted them multiple times to arrange the inspection for the plumbing and other work. They said they had contacted the city but they weren't doing inspections due to Covid.

2 months after the work was completed we filed for Energy Efficiency rebates for the upgraded equipment and were told that the AC unit did not meet the energy efficiency ratings for the rebate. After numerous attempts and 2 weeks of calls and messages, finally received a call from the Salesperson, Bill Desilets. He stated he had been informed that there is no 16 seer unit (what we were quoted and paid for) for a home my size, and that they had upgraded me to a better unit, however that unit was still not 16 seer and not as efficient. Bill explained that while I was quoted for a 16 seer unit, the unit they intended to install was only 14 seer. Due to supply issues they had to ""upgrade"" me to a better unit, that was still only 15 seer. I was never informed of any of this until we filed for the rebates.
After some back and forth Bill Desilets said his manager approved a $1550 refund - $250 for the rebate, and $1300 in estimated savings between the 15 seer unit installed and 16 seer we paid for. They also made arrangements to have the inspection completed, which miraculously they were able to call and have done the same day. The plumbing work failed inspection and needed to be re-done.
The plumbing work has been completed, and the updated inspection completed. However HD has failed to ever refund our money and now is not returning calls (most recently yesterday 12/30/21).

This was a clear bait and switch in my opinion- they never had intention to install the equipment they billed me for, never notified me of the changes, and knew they could not (which they confirmed via email) install the agreed on equipment.
Customer service is terrible in general also, getting through their call center is impossible.

Save your money and headaches and find another company. HD take your money and end their service to you there.

We'll be filing a BBB complaint and then contacting an attorney pending the outcome of that.

Terrible company.