Hurley & David

Tamar S.

I asked this company to figure out why I have no hot water. I have an aging Buderus boiler furnace which I (now agree) needs to be replaced. I was told that I needed an igniter which cost $816. I called my BIL who did HVAC and worked on Buderus boilers and said that the igniter costs $149 and is relatively easy to replace. So the $816 price seems way out of line. They estimated the replacement cost of the furnace to be $17-$24K and I have a 3000 square foot house so it would probably be on the higher end.
I called a second company who showed me that the igniter had rusted and had water on it so the furnace must be replaced. They gave me an estimate of $10K and are coming Monday. I would avoid Hurley and David like the plague. They are very slick and full of BS.

Cheri H.

Elmir was prompt and polite. He even wore shoe covers into my home. He was able to show me the size of the units and the most efficient placements for them. He was patient while I was looking for my ID. It took a while but I finally found it. He was able to find out information quickly concerning financing.

Deirdre Z.

While the young man seemed to know what he was doing, he did diddly squat. Seemed more like a salesman than an HVAC guy. Still charged 150 for what he didn't. Wanted to charge us nearly $3,000 to replace the two parts that needed to be replaced. Went with a local guy that charged us $725 to replace both parts. Suggestion to H&D, don't fleece your customers.

MArk R.

New complete HVAC system installed. I had a problem with the heat pump. They replaced the unit within 3 days . Service techs are prompt courteous and keep your house clean. So if your looking for great equipment and good service this is the place
Note : after swap of heat pump it was too cold to run in heat mode. Next day it was 40 deg and pump did not come on. Here we go.

Cynthia M.

I made an appointment with Hurley & David for our annual furnace check, which is paid for in advance with a service contract with them. My appointment was for today, 11/1/2023, between 12-4pm. They sent multiple messages reminding me of my appointment and even said I'd receive a text when their tech was on the way and I was asked to reply so they would know I was home. Shortly after 11am, I received a call from Alicia (?) from the office saying they needed to reschedule because they had emergencies. She said the next available appointment was 12/5, more than a month away!! I understand emergencies but to reschedule for over a month away is ridiculous, which I expressed to her. She very arrogantly asked me if I knew it was snowing out!! I took the same attitude and asked her how long she lived in New England as, yes, we had some flurries but the snow was not sticking to the ground nor would it last (by then it turned to rain). She rudely stated she did not have a window to see the outside. (not my problem) I wouldn't have been as upset except this happens frequently with Hurley and David. Always rescheduling. Prior to my service appointment, I was getting emails and calls from them requesting me to pay the fee for another year of service. My husband didn't want me to but we talked some more and decided to give them one more year to see if things had changed. What a mistake!! Now I'm stuck with them for another year. If they are so busy with emergencies, they should hire more staff. Since Hurley and David was bought out by whomever is running it now, the service has been terrible and the cost of any services is expensive. I'm finding them to be very unprofessional and non-accommodating. I am researching to find a new heating service company to do business with.

Sb K.

Sept. 2023 the AC in my condo stopped working. I called for a service to access the repair needed at a cost of US$130.00 for the service call. The technician determined that because of a leak from an upstairs unit the Furnace was soaked internally damaging the motherboard and causing a rust buildup on rendering the furnace unfixable. They also claimed that the AC and Hot Water Heater needed to be replaced due to rust on the pipes and in age of the units. Hurley & David determined that I needed all new appliances. The quote to replace all units was a bit over $20k.
I was very skeptical since other than the AC going out, I had no problems with the furnace or hot water heater.
I called another HVAC company in the area who was referred to me by a handyman I work with. The neighbot upstairs had stopped the leak and in 2 days my furnace was dried out. The new HVAC technician replace a damaged circuit board in the furnace and everything is working fine after a 1 1/2 hour service call. Total cost$601.00.
I was very disappointed that there are companies like H&D out there seemingly uninterested in doing service repairs and misrepresenting the problems to unsuspecting consumers with the objective of selling new equipment. Be Warned! My takeaway is ... do some company research and make use of Yelp, Google Reviews and other legitimate consumer sources for company reviews before you call for a repair. Looks like I'm out the $130.00 for the ""service call"" to H&D (unless they want to return my money) but learned a valuable lesson.

Carol D.

Sorry this is so long, but it is a long saga.
On July 3rd, 2023, our air-conditioning stopped working. Since we had a contract with Hurley & David, we called and to their credit a technician came out on July 4th. Initially I was impressed with the response even for $130. The technician needed to replace the thermistors; mind you, the unit is only 3.5 years old. He ordered the thermistors, they arrived on Friday, and I was told that no one could come out until the following Friday, the 14th. After seeing ads about next day service, I was starting to become skeptical. The 14th arrived, he replaced the thermistors for $467, but the unit still did not work. They needed another part. To make a very long story short, we were told that we needed both a new control board and a new motor; both were replaced, and the unit still did not work. It turns out that both the control board and the motor were not even the right parts; they were ""universal"" parts, not the ones needed for our unit. Four weeks after our first call, and after the hottest July on record, we were informed that our only option was to spend $13,000 on a new unit.

I called Heil (ICA) during the last visit on August 3rd after being told if H&D called it would cost me $125 per hour; Heil had someone out on August 8th who replaced the control board under warranty for a service fee of $100. In 20 minutes, it was working fine. Presumably if the technicians had called Heil the first time they were here, our repairs would have been done within a few days. I think that H & D's goal was to get us to buy a new unit from them.

During the ordeal, I spoke to the dispatch team very often, and they were wonderful. They answered my calls and tried to help me. My frustration became heightened when I tried to follow up with customer service, who told me the company would defray some of the costs. They were never available and did not return multiple (at least 15) calls over the 6 plus weeks we interacted. Finally, I called my credit card company to complain about the lack of service that I received. I put a hold on the payments. Someone finally called me and told me that I had to prove either bad parts or incompetence (meanwhile H & D kept all the parts). I asked for the parts to be returned, but again I am not getting any calls.

The customer service page on the company's website says: ""Fixed right or it's FREE"". Simply stated, our unit was not fixed right by Hurley & David. While I was willing to pay something initially, I am now unwilling to pay anything (because of how I have been treated by H & D Customer Service, and because of the trademarked advertising)

Independent Thought P.

I took a long time to write this review. Unless a company or business or individual is rude, unprofessional, and deceptive, I don't write negative reviews because people are human and make mistakes. But, after reading the negative reviews that this company has been given recently, I thought it might be a good idea to review this company and save someone the trouble of dealing with them. In the winter of 2021, my furnace stopped working one evening. I called this company, and a technician came out. He flipped a switch and then opened a compartment on my furnace, telling me that my furnace's filter was dirty and needed to be replaced, which he said was the reason why my furnace would not come on. I was charged $175 for the service call, which I paid because I thought the diagnosis was correct, as the furnace was running when the technician left. Right before closing, I went out to the Home Depot and bought a new filter only to come home and find out that the furnace was not working, even after I installed the filter and flipped the switch. In the morning, I called a plumber that I know, who does not install furnaces, and he told me to call another company. That company's technicians came out that day, diagnosed the actual problem, and made an appointment with me to replace my old 30+ year-old furnace the next day. This company didn't charge me to diagnose the problem either. I called H&D to tell them about their misdiagnosis, and their response was to send someone else, who showed up even after I told them that I had already gotten a correct diagnosis--without the hefty ""emergency service"" fee. H&D did not offer to refund the ""emergency service fee"" even though the technician did nothing other than flip a switch and look at the furnace's filter. H&D is expensive, and for the money that they charge, they need to be much more thorough and actually know what they're talking about.

Lisa S.

If you want to be lied to, you picked the right company. I had a terrible experience. And I am having a terrible experience with customer service to resolve my issue as well. I was told by a technician that I had a crack in my furnace. But when I reached out for a second opinion by another company it was explained to me that it might not be a crack. Could just be lighting. And that the only way to know for sure is to open it up or test for a carbon monoxide leak. When my husband and I reached out to Hurley and David for a quote on a new furnace and expressed our concerns that it might not actually have a crack, I was promised by a man named Bill that I could come down after my new unit was installed and someone would open up my old unit to show me that there was a crack. And if there was not a crack that the new furnace was free. The new unit was installed and I have been struggling to get a whole of someone to let me see the old unit and verify the crack. So it's possible I'm out thousands of dollars over replacing a unit that was never broken.

Mike M.

I have had very positive experiences in the past with HD Air's service technicians who service my HVAC home systems. When my air conditioning system failed, I used HD for the replacement install. I found their team knowledgeable, responsive and competitively priced so it was an easy decision to have them do the work. I would strongly recommend the company. I was especially happy with Stephan's consulting and expertise in the system's design and Art Arcouette's work, care for my property and his general demeanor during the install.