Humes Plumbing & Heating

Deanie S.

This company took advantage of my 80 year old mother. She and my cousin had called to ask a question about her toilet's wax ring being changed Without her making an appointment with the owner, he calls and says he's twelve miles away and will be there shortly. He was 12 miles north near Hibbing working so he had a job in that area and decided to head home and pick up another job. He charged her $100 dollars for a 12 mile drive to her home, $100 dollars to drive from her home back to Duluth, and it took him about 3 hours to change a wax ring at $100/hour. During his visit, he used his phone to call others and discuss how this was the first time he had to pull the electrical cord out of the wall before working on a toilet along with other phone calls he made or received during this time. (Last time I remember, it took two hands to do plumbing work and you work much SLOWER when you're talking on your phone.) He then handed her a $500 bill and tried to sell her a new toilet. Her toilet is now not working properly since he changed the wax ring. A new wax ring should NOT affect the water flow into the tank. I t seems that he really WANTS TO SELL HER A NEW TOILET and took the measures necessary to do that. My mother does not remember making an appointment so he just showed up. She was actually waiting for a local plumber to get back to her about the job. This company seems like a predatory company that takes advantage of the elderly so watch out if you have elderly relatives that need plumbing work done.