Hulsey Plumbing

E B.

--Prior to this work we requested an approximate price to fix a leak at a commercial site parking lot. The Hulsey representative sarcastically stated the cost would be """"between $2000 and $100,000. This should have been a clue about their business practices. --On the date of repair, upon arrival we again requested a price for the job from the company representative. We were given an hourly cost but NOT a final cost or estimate---""""I will give you a copy later"""". Once the work was started and the leak was located the representative asked if we """"wanted him to fill in the hole"""" (like we had a choice) and AT THAT TIME the rep stated the cost to that point was $10,000!! It was then that they provided a """"PROPOSAL"""" for over $16,000 to complete the job!!---FOUR TIMES THE QUOTED HOURLY RATE!! --We have contacted the Hulsey offices 4 times to get an adjustment to this bill and I was told Johnathan Hulsey would contact me yet no one has returned my call. ADDITIONALLY, this leak is STILL not fixed even though Hulsey insists that it is. --This cost is OUTRAGEOUS and constitutes PRICE-GOUGING!! After the fact, I read """"Yelp"""" reviews and found that Hulsey has done this type of business practice before--refused to give an estimate for a job until the work is partially completed and then charged an outrageous amount to finish the job. DO NOT DO ANY BUSINESS WITH THIS COMPANY--LARGE OR SMALL!!

Gwen M.

My neighbor called Hulsey and they gave her a quote for $4000! She got the job done by another plumber for $780! She doesn't have a smart phone and asked me to post this for her.

Dave P.

Awesome service. Replaced my leaking water heater so fast it was amazing. Tech was friendly, happy, and funny, making a stressful situation bearable.

Seth E.

Scare Tactic Upselling. I had a septic backup on a tank that had not been serviced in about 6 years during an extended period of heavy rain. I was fortunate that Hulsey was able to come out on a Sunday and pump the tank. Hard to spend $500, but necessary. However, as the crew was finishing up, a """"supervisor"""" pulled up in a truck to come discuss my """"problem"""" with me. He informed me that my field lines were the cause of the back up and needed to be replaced. Not sure how he knew that without any scoping, snaking or whatever, but okay. He quoted me $5,600 to replace and update the field lines! He then told me that we only had 6-7 days before the tank filled up again which would cost an additional $500 to pump on top of the field line repair. After a couple of sleepless nights, I decided to roll the dice and see if it was in fact the field lines. Here we are nearly 3 months later and no problems. No telling how many people without the guts or knowledge to call B.S. have been duped by this scare tactic. Shame on you Hulsey. Never use them for anything, unless you don't like your money and you like dishonest people.

Chuck K.

I was charged $850 for replacing a pressure reduction valve and two shut off valves - all in the same area of our basement - 2 hrs of work - material cost was minimal. When I complained to the plumber and the company administrative people they said someone would get back to me - no one responded. Hulsey Plumbing absolutely takes advantage of people - consider other plumbers for your plumbing needs.

Nora S.

We suspected that our septic was having some issues, so we called Hulsey first thing in the morning. Dispatchers: Deborah was HORRIBLE! Honestly, she is the reason that I cannot give them a perfect rating. I found out later in the day that she is a newer dispatcher, but even so - she stated that she would call me back several times to update me about a crew coming to the house, but she did not. When you do not have the ability to flush a toilet or take a shower...all you want to know is that SOMEONE IS COMING! I called her once an hour five times - and still had NO ANSWERS, even though her standard response was """"I will find out and call you back."""" Christine - Now she was AMAZING! She definitely redeemed the company with her impeccable customer service! She was able to find out an answer to all of my questions and kept me on the line while she got me an ETA on the crew coming to the house. Once we had the information from the Hulsey crew, being told that one company was going to come out to pump the tank, but upon finding out they were unavailable she made arrangements for another company to be at the house within an hour. Hulsey Crew: Corky and Brenden came out to the house. They were able to quickly locate our tank, fully assessed the surrounding areas, and determined that the only issue we had was a full septic tank that required pumping. Corky explained that they used smaller companies to pump the tanks, and gave great advice about the maintenance of our septic system. Southern Quality Pumping Services: The crew arrived right when Christine told us they would, discovered that we were missing a filter, and completely emptied our tank. They provided us with a filter that we were missing, and gave some more awesome advice about maintaining our system. Overall, we were pleased with the service provided by Hulsey. Christine was apologetic about our negative experience with Deborah - and outside of this - we would be able to give this a five-star rating. Just a note - when you have a house full of people needing to use the water, and all you want is a CLEAR answer that HELP IS COMING - the stress of that alone can cause more problems than the septic water backup that started the mess. BETTER CUSTOMER SERVICE PEOPLE PLEASE!

Andrew B.

I was charged $750 for replacing a pressure relief valve - 2 hrs of work. The invoice provided no detail, and their materials cost was probably $25. They do take advantage of people and their overall customer service is horrible. Take my advice and find someone else for your plumbing needs.

Crystal R.

I have a business and the toilets were backing up. Thinking possibly a septic issue, I called and asked for their help. I repeatedly asked for pricing and was blown off every time. Even after they got here and diagnosed the problem as grease buildup, I asked and they still wouldn't give me an answer. They would say, """"it depends on what we have to do"""". Again, I asked for a ball park or hourly rate, or some idea and they just plain refused. This HAD to be fixed immediately, so I stop asking and let them work. They were here for less than an hour. Since they were done, I wanted to know how much it was going to be and I was told they couldn't say that I would be billed. WHAT? Two days later I had the same problem. Called them back. They came out and again I asked several times if there was going to be additional cost since they didn't fix it the first time. I was again not given a direct answer. They had to use a jetter to remove a blockage in the drain line. They were here 2 hours. I didn't bother asking for a bill at this point. A week later I get two invoices totaling over $1100!!!!!!!! I called their office 4 times over the next week, left a message each time, never got a call back. Finally 2 months later they call demanding payment. I was able to speak with someone and explain that I felt I was overcharged. She took 200 off the bill and said it was all she could do. I ended up making payments as I didn't want to get taken to court which she threatened to do. BOTTOM LINE: IF YOU CAN'T GET A PRICE UP FRONT CALL SOMEONE ELSE. THEY WILL OVERCHARGE YOU AND YOU CAN'T DO ANYTHING ABOUT IT. They clearly take advantage of a person's immediate need.

Sherri S.

I do not usually post but beware of this company. Our septic tank backed up and after calling they told us they could not get out that day but would put us on the list for the next day and someone would call us back. When we did not hear from anyone we called. The girl on the phone said she would have someone call us back. An hour later nothing. We have called 6 times total. The girl on the phone was very nice and did not know why we were not called back, but this was said to us each time we called (must be the standard answer). It is now 4:33 in the afternoon and we still have not heard anything! Very frustrating to say the least! Very disappointed!

Eliizabeth N.

Just Fucking Rude whoever answers the phone said she would not help me and hung up if you dont like your job you should find another one