Hughes Mechanical

An O.

TL;DR Hughes Mechanical made egregious unauthorized changes to my plumbing, refused to undo them, and then ghosted.

I hired Hughes Mechanical for a small job - snake the kitchen sink drain and replace a leaking slip nut. When the plumber arrived I went over with him exactly what I wanted done, including which nut to replace and the removable trap he should use to snake the drain, then left him to work. None of the work called for cutting anything. I'd specifically requested the removable trap when replacing all the pipes just two months earlier, so the drain could be snaked without having to cut anything. Without asking, he cut out the removable trap and replaced it with a fixed trap, making a mess of my brand new pipes in the process. The entire under sink plumbing will have to be replaced again to fix the mess. On top of that, the newly replaced slip nut was left leaking. When asked, Hughes refused to undo their plumber's unauthorized changes to my plumbing, even though they were far outside the scope of approved work. Since then they have not responded in any way to any follow-up, including calls, emails, the Better Business Bureau and, so far, the state licensing board.

Hughes Mechanical advertises a 100% satisfaction guarantee. I wouldn't be writing this review if they'd come close to honoring it.

Henry T.

Entered into large contract to replace existing units at Gold's Gym, eight in total. The entire roof area was left exposed for two months as Hughes not only failed to schedule the roofer after the install to weather proof the area, they also failed during that two month period to communicate to us that it was left in that condition. We contacted the company and was told that they had forgotten, which, conveniently, was after they had received final payment in good faith two months prior. Several attempts were made to contact management, and we were told he would be calling us on a specific day after 4pm. No such call was ever received.

During heavy storms the water was spewing in from the areas left compromised and because time was of the essence we were forced to hire a contractor to go and weatherproof the area at our expense, which was in excess of $10,000.

Hughes Mechanical's response, or lack thereof, was completely unprofessional and they did not fulfill their contractual obligation not to mention their incompetency could have easily resulted in extensive damages to the facility.

Patricia J.

I have used them on the past but this time they never followed through with the estimate. I called the office 3 times in 6 weeks and no one ever called back with an estimate. I do not understand why they came out to look at the job in the first place if they were never going to give me the estimate. I was very disappointed with this company this time.

Andrew G.

I would highly recommend Hughes Mechanical. They offered competitive rates, great products, and an honest assessment. Brad Foxwell was great to work with. I had my HVAC system replaced in November. I waited until now to post a review to ensure the AC was working properly. I am pleased to say both the AC and furnace have been working great, and have been very efficient. My energy costs for both heating and cooling are lower than last year.

Karin B.

We recently used Hughes to get a new HVAC system in our home AND our rental home. Chad was so super helpful and responsive throughout the whole process. The installations went smoothly and as promised. So far both systems are working great and we are very pleased!

Isaiah S.

I asked Hughes Mechanical for a quote for replacement of (7) decades-old gate-type water valves, including the main water shutoff to the house, and installation of (2) new valves where a shower had never been provided with shutoff valves. There was also some miscellaneous adjustment work. I obtained quotes from (3) other plumbers, all small or family-owned businesses. Hughes Mechanical was either cheaper or about the same price.

I chose Hughes because they use on online system for providing you a work summary/quote (I prefer written documentation of all communications/commitments) and they utilized my own work summary (Word documentation listing all the desired work and providing photos) to prepare their quote summary.

I was absent for the work and a family member stood in. I found out after I got home that they had not replaced the angle stop valves with the type I specified (quarter-turn ball valves) but with multi-turn compression valves. Additionally, the main water shutoff valve had not been replaced, but a new valve installed after it on the same line. However, they had performed additional work beyond the work summary to replace some old pipe in a crawlspace which connected to on of the valves in the house.

After I objected, they scheduled a follow-up visit and replaced all valves as originally requested. They explained that there was water coming out of the pipes on their first visit and the valve stock in their truck could not be soldered on (before the second visit I drained the pipes 12 hours in advance). I can understand that in my absence they chose to install the valves they had on hand, and they did follow up to address. However, during the second visit, the plumber said the code standard is for the main water line to have (2) valves so there is a backup. This means that when I specifically asked that the main water valve be replaced, they added (1) new valve and left the old valve untouched to be the second valve for code, neglecting my replacement request to save time.

I'll give 5 stars as the extra work balances skipping the water main valve replacement and the returned to install the valves as I originally requested. I do recommend that you make sure your work request is detailed and sent via email so you have written record.

Sabrina L.

Great Service!!! I called in because problems my central air was not working and they had Chad come out within 45 mins of me calling. Chad was very knowledgeable and had my AC working in 10 mins. And Office staff is Awesome. Very nice and responded quickly. I will defiantly be calling Hughes Mechanical from here on out .

Thank you Hughes Mechanical !!

T M.

My leasing company contracted these guys to unclog my toilet. The plumber who came out splashed sewage all over my bathroom and left a mess which I had to clean up. I got to bleach my bathroom while my infant screamed. I wish I could give this ""business"" no stars. Horrible.

Kd C.

Hughes was extremely helpful in getting our AC back up and running! Kelly was very friendly when scheduling and we were back to being cool within 36 hours of calling them. Thank you so much!

J S.

Needed a fully system replacement. Hughes came out, took measurements, gave me my best option and put me on the schedule right away. There were courteous and professional throughout the process. The installers even went as far as installing the sytem in a way that it would not block or hinder eventually replacement of hot water heater. This is something that I didnt even mention to them ahead of time. Price was on par with competitors and the brand that was installed was Rheem. Thanks for the rapid installation.