Hug Plumbing Heating And Cooling

S. S.

I used Hug through my home warranty for my house in Guerneville. I worked with Sam. I had issues with an old toilet and through a phone consultation, exchange of photos, and a follow up texts/calls, we came to the conclusion to replace the toilet with a current model. I did research and had some ideas which we discussed -- but I had chosen a very low-end model, and with Sam's advice I looked to another that he gave high ratings.

I have to say I was surprised at Sam's excellent follow-up and advice -- not something you see every day! He also kept me informed regarding his schedule and arrived promptly as promised. The installation was fast and smooth, and he gave me a great how-to class to boot!

I can't say enough about this great experience and definitely about Sam. At times it's hard to get contractors to my town in West County, but not in this case -- top-notch customer service, prompt timing, well-done installation, and great consultations. Two thumbs up, for sure.

Stacey S.

Just had Dave out to work on our heater that wasn't turning on. Fixed and running in no time. Great fast and friendly service. I would highly recommend them for any future heating and cooling needs.

Sarah W.

We used Hug through our Home Warranty for a property in Marin where the furnace wouldn't turn on. I was really impressed with Chez (apologies if the spelling isn't correct!). He had to make two visits, the second visit I really appreciated his patience as it wasn't as productive as the first visit (not his fault! user error). He was really great at explaining everything and put in extra effort to help, even showing me how to change the filters and leaving extra screws for the screen. Really appreciate all his efforts!

Fely R.

Chez is the ""TRUE"" Professional. He was VERY HELPFUL, informative and on-time. He had my A/C and Thermostat problems ""FIXED"" in his earliest rime possible. BRAVO!!! Mon

Norman B.

Left a message yesterday trying to get someone out to my place to fix a broken AC unit. Over 24 hours later no return call. If the company is to busy to return phone calls then hire a receptionist to answer phones and give customers an eta on when they can expect to hear back. I wasn't actually expecting anyone to come out immediately but I was expecting to at least be acknowledged and valued.

M R.

if i could give zero stars i qould.

our home warrenty dispatched Hug plumbing to fix our air conditioner. after trying multiple times to contact them to see when they would be out so I could plan to be home, i finally got a call 30 min before they were going to show. the tech came to assess and fix it. my air conditioner broke that night again. after no return call for the next time they could come back out I went to my home warrenty to send a different company out. apparently they rigged the old capacitor with a booster and a smaller capacitor. this company is not about customer service nor doing work right the first time.

if you are looking for quality work and customer service then skip this company and find someone else. we got an appointment same day to fix their mistakes.

brandi o.

I have now had to use Hug twice ... once when the furnace went out and now, again, when the air conditioner went out. Both happened probably the worst time of the respective seasons for a breakdown; however, all was repaired in a timely manner and is working great! I would agree w/ other reviewers when it comes to the company being slow to return calls. But, in Hug's defense, my emergency isn't necessarily theirs ~ so I would recommend patience. (And, BTW, when I say 'slow' to return call ... I'm talking the day after i leave a vm which is why I still give 5 star review.) In both instances I've dealt w/ Chez (apologize if spelled incorrectly) and he's been nothing but great ~ particularly in the case of the furnace. (He had to work w/ the home warranty company to get the specific part and Old Republic took longer than I would have liked!)

Highly, highly recommend Hug.

Trent C.

Great service, even after a little miscommunication. They called and made it out with in the hour. Technician was informative and went out of his way to explain the problem. Thank you!

Mama G.

The company is slow to return calls, but it is not because they don't want to call, but it appears they have way more requests for service than they can manage. That said, I put in a service order through my home warranty company on a Tuesday and they were at my home by Thursday. AC is fixed and we're no longer melting at home. The technician was very polite and kind. He worked fast but was very thorough. Thank you HUG... I have my house cool again in this 100 degree weather !!

Lauren P.

My air conditioner went out the first day of a week long heat wave. I contacted my home warranty company late on a Saturday evening, and by Monday afternoon Dave from Hug had the air conditioner working again. I was very impressed with how quickly they were able to get out to my house when I'm sure they had plenty of work to keep them busy. Dave was great, and I'd recommend Hug to all of my family and friends.