Huft Home Services - Sacramento

Becca G.

We started the process to get an updated heating system and a brand new AC install in April when we signed the official contract, and they were supposed to install late-May. We were so excited that in a few short weeks we would be able to have air conditioning during the summer for the first time ever. I don't blame them for the pandemic causing a shortage in supplies, but we were called Friday at 6pm to be informed that they wouldn't be able to install that coming Monday at 7am because they didn't have the right stuff to finish putting in the unit, with zero idea on an updated timeframe which felt so last minute and unprofessional.

Long story short, they ended up being able to finally install at the end of September, and after a few complications, finally finishing everything early October.

Even though there were snags during the install process, the lead guy doing the work did his very best to make up for it; they upgraded our system and extended our warrantee for free and tried really hard to ensure we were left satisfied by the end. The installers themselves were AMAZING, busted their butts and kept me informed of everything during the process. They were all friendly and competent and I enjoyed every one of them.

However, communication with the main office is a nightmare. They're incredibly friendly and say they'll be very helpful getting done what you need when you call, but you have to call back every step of the way because otherwise no one updates you about anything, even when they say they will. I had to ask the same questions to 5 different people before someone finally gave me an answer (and honestly, in the end it was one of the installers, while he was physically at my house fixing things, so high praise to those hard working guys). There's zero follow through. They say they'll update me, then never do. Like, literally at any point in this process.

They did have to cut up my fence to get the bigger unit on the property, and didn't patch it back up afterwards, leaving me with an open fence leading to the road and a 6 week old puppy who could escape. Also randomly left a big like 4'X4' block of wood in the middle of the yard, which can't exactly be put in the trashcan on trash day. In all fairness, it was two sets of teams that had to do the work because of the complications that came up, so those may have just been a simple communication issue between the first team and the second.

Finally, after everything was said and done we got the permit inspection on the books and finished this last Tuesday. So overall the process took MONTHS to complete fully, and communication was lacking throughout. The stars are for the amazing work of the entire install team. The lack of stars are for everyone else in this process. I'm glad it's done and over with, and the new system itself is awesome, but man was it a trial getting everything finished.

Also, their truck got tagged with a fake mustache which is hilarious.

Ca A.

I first found out about huft when I was getting an estimate for my hvac. Glenn was very informative and nice among all the companies who came here to give me an estimate they are the most reasonable price i can find they also do price match which is good since then I had my heat pump replaced and soon my electrical and hvac is next in line. They are bery dependable,honest and give you the best deal possible. I highly recommend huft home services. shoutout to Octavio also who made his way to come here even after hours to do inspection and also put on my priority for my heater replacement asap since he knew that we have no hot water!!

Bryce W.

Requested a quote for a bit of plumbing work. Their employee came out, looked at the work, and said he'd get back to me with a bid. Never heard from him. I contacted the company and they apologized, said he would contact me. Still never heard from them.

Marion B.

This is my go-to company for a/c, furnace and plumbing. Did not expect a cooling angel by the name of Anthony to be able to resolve the issue as quickly, when my daughter found a leak in her a/c unit. A part was needed, but the wrong one was shipped! Anthony was able to hunt the correct part down and install it the day he promised it would be fixed!!! Like I said a true cooling angel (especially with a heat wave) and an exemplary employee of Huft.

Michelle L.

On Wednesday June 9th 2021 Huft came out to replace the unit they broke while installing it back in December 2020. Today June 13 2020 it started leaking water in our living room AGAIN. we called Huft emergency line only to be told we can't be helped because we are not club members.

Mike D.

Wow! My family was in a desperate situation on a really hot day when our AC went out. It was getting hotter and hotter in our house as I was calling multiple businesses trying to find someone who could help. Huft was able to have someone come out within 2 hours. The technician (Mike) was tenacious trying to figure out what was wrong as our unit was only 4 years old. Mike discovered what was wrong and was able to fix it without delay. I can't thank him enough for doing such a great job especially on such a warm night.

Alycia P.

I have used Huft ever since they helped my parents out with an emergency AC issue. They are super reliable and I trust them with their repairs and fair pricing. I would recommend them to anyone.

Blair G.

Huft helped me with an AC issue in my home. David Colby came out and was fantastic. He was great with my dog, very friendly, and eager to help. My home inspection yielded a minor issue with the AC. David investigated the issue, explained exactly what the issue was, and then quickly fixed it. His primary question was, ""are you comfortable with the temperature in each room of the house?"" He made sure to do the work to make our answer a yes. He also gave me some tips about some other minor issues I had and was all around fantastic.

I'm a bit of a sucker and David could have taken advantage of me by offering unnecessary repairs, but he didn't. He earned Huft a customer for life and I'm glad I called.

JP T.

I paid $138 for what I thought would be tune up but ended up just being an inspection. The tech informed me of some small lubricant issues. When I asked the Tech that wouldn't a tune up take care of some of these issues, he said he only was only doing an inspection and said ""what do you expect for $130"". He then said it would cost $15K to get my 4 systems to get back to working shape and that I should just spend over $40K with him to fix it. Total scam and false advertising. It should be called an inspection to try to find ways to over charge you exorbitant amounts. I would not recommend them.

Brandon Y.

Was happy at first but then quickly went down hill. After the install i noticed the air didnt seem to be ventilating very well but waited for the 1st inspection. Come to find out they didnt even connect air pipe that brings the air from inside the home to the unit in that attic and required them to come back out. Then it was just inspected by the county and failed that inspection too because the condenser unit's requirements for fuse/ wiring was not enough for what my house is wired with. So now they either have to replaced the unit with a smaller one to meet the requirements or doing a new home run to bring it to code. if they can find a way to resolve this matter sooner than later and make me happier ill gladly modifiy my rating.

Update: company worked with me for resolving the issue quickly and properly and restoring my trust and happiness with them