Huft Home Services - Sacramento

D S.

OVERPRICED. Quote was $1,200 more (3 times more) than what another licensed electrician charged me.

Gloria T.

This is the beginning of a contract signed. This will require a follow up to review job done. I was referred by colleagues and signed on after interviewing 3 companies who promised yet in writing estimate opposite of promised. I have faith as I truly believe this company who have been in business quite some time have assured me! Can't wait to follow up!

Jason B.

Compassion and Integrity...two words that describe my experience with Huft Home Services. If I could give 10 stars I would. I have had a monthly membership with Huft for HVAC service since 2018 when I purchased my house in Roseville. They come in spring and service my air conditioner and in fall to service my heater and I believe it's around $20/month for this maintenance package.

On October 13, 2024 we had a fire in our garage. It's January and I am still waiting for the reconstruction an can't live in my house. The following is a text exchange I had with them regarding my spring AC service:


HUFT:
Hi Jason, it's time to schedule your next AC maintenance visit with Huft Home Services. Appointments are filling up fast so please schedule with us soon by replying here or calling us at (279) 221-7047.

ME:
Unfortunately we had a fire in my garage October 13th which has destroyed the circuit that is connected to the thermostat. So nothing can be tested at the moment. They've gutted my garage, the carpeting in my house, and there's no furniture in my house. They haven't started the Reconstruction yet so I really don't know at what point will be able to move back into my house.

HUFT:
I am so sorry to hear that! I am going to put your club membership on hold for now. Since you are not able to live in the home there is no need to keep charging you monthly for the service. When you move back into the home give us a call and we can resume it and schedule your maintenances for you. I am also going to request that we credit back you back the payments for October, November, and December for you. Please feel free to reach out to us if there is anything we can do for you. -Huft Home Services

ME:
OMG thank you so much! You don't know how much this means to me. I had emergency heart surgery in Mexico last Tuesday and have been in the ER at Kaiser for the last 2 days because of chest pains. Thank you so much for your kindness. It means the world to me right now.

HUFT:
I am so sorry to hear that! I have sent the request to our accounting team to credit back the 3 months payment and have your membership on hold. My name is Elaina, I am the call center manager. Please feel free to reach out to me if there is anything we can do. Thank you!

At a time when I DIDN'T ask for anything extra or any money back, they IMMEDIATELY stepped up to do the right thing without skipping a beat. THAT is the kind of compassion and integrity that has earned not only my business, but my referrals for life (and I am a home inspector by trade so my capacity for referrals is rather high compared to the average customer).

Thank you Huft Home Services for truly leading by your hearts instead of your bank accounts. Their compassion literally put tears in my eyes during an extremely difficult time in my life. The $20/month is not a big deal, the gesture however, was enormous.

Corey P.

Scheduled service that was listed incorrectly on the service call. Was told when setting the appointment their techs are knowledgeable in areas they aren't and was told by their customer service that they don't have their techs stay updated on the latest information or standards because they change too frequently to expect that........ Not up to my standards.

Sue M.

We engaged Huft to re-insulate our attic and install a whole house fan. I knew they were the right choice when they sent out 2 technicians, 1 for HVAC and 1 for electrical. They made me feel like I was worth their time. Each provided me with a quote before they left. Their customer service was top notch, with each technician, from initial quote to final installation (Thank you to Hunter & P.J., Anthony, Roy, Omar, Alec). Solomon Ajlouni stood out for his exceptional coordination between the HVAC and electrical teams during the installation process. He was always available to address any questions and proactively followed up to ensure everything was progressing smoothly. Their pricing is competitive and they care about their clients.

Simple P.

I requested this company to clear that the electrical in my home was fine, i.e. no exposed wiring handing out etc., and the wiring we set up on the shed in our backyard was properly removed because we are selling the house. This little toddler boy and his high-school buddy came out to my home, didn't walk through the house at all and when he wrote out the report that there was no electrical remaining on the shed, he then followed it with a statement that he saw water damage by the electrical and suggested a full electrical wiring replacement on an 11 year old house that didn't have running water and hasen't for 6 months. So I am still trying to figure out at what point, since he didn't come into the house, how he saw water on anything. When I called to speak to the supervisor I didn't get a return phone call, so I guess it is their practice that they see a half million dollar home that they want to write down lies and false Information to make money on you rather than be an honest company and provide honest work!

Bryan W.

Great company with good service...they were on time, notified me when he was on his way and clean.. even put shoe covers on when he enter our house... reviewed what he did and things that may need attention in the future..

JoEllyn S.

If I had to summarize this company in one word: Heroic. I've been a member of their loyalty program for a few years, and have always been impressed by their high level of professionalism, genuine kindness, and cost for quality. My husband and I bought our house 8 years ago and the HVAC system that was currently installed was only 4 years old. We'd had an independent contractor servicing our system until he got too ill to work (cancer). It's hard to choose a new stranger to come into your home and trust them to do the work you need without them trying to scam you.
I had heard about Huft from a local radio program and decided to give them a try. Since then, I've been incredibly happy with Huft, especially when our old and bottom-of-the-barrel system began burning through capacitors. The technicians who came out over the years have always been great at informing us of the promotions for a new system, but we don't make much money and it's hard to spend more than $15k in one shot when we could just limp along with a new capacitor every year for much less money.
This year, however, something broke on the AC unit and all of the coolant leaked out. It was going to be more money than was worth it to keep putting a band-aid on the real problem: the system is 12 years old and it wasn't a very good one to begin with. So... we bit the bullet and Huft really worked with us to get an affordable system with install PLUS attic insulation (of which, we had next to none due to the age of our house). Every single Huft technician that came into our home was professional, courteous, friendly, and, most importantly, an expert in what they were doing. Huft does not contract any of the work out - everyone that worked on our replacement system and insulation install was a Huft employee. That means two things: the quality of the work is guaranteed AND there's no hidden fees for 3rd party contractors.
I'm incredibly happy with the new system. Thank you, Huft!

Dianna D.

Hi, I am an honest single female who has to advocate for costs as I was taught. The customer scheduler Brooke did what she should, the tech Gabriel, did what he could, but the bottom line, I""m a small job, so I got tucked into a higher quote, which I tried to negotiate for realistic value. I was then told they will not service me. Sad to see that bigger the business the higher the cost us small individuals must pay who ""don't want to or can't afford to, be in the club"".

Christina H.

We had been interviewing companies for about a year when we finally decided it was time to install a new hvac system and hire Huft for the installation. That was March 2023. We were working directly with Glenn, our salesperson, and we were able to negotiate with Huft and get a price that seemed fair to us. We love our system, we chose the Bosch heat pump with new ductwork and new insulation. The installers were great, very respectful of our home, keeping everything clean and tidy. It was hard work, for 3 long days. The installers were great and that is when our experience with Huft changed. I was instructed by the installers we would have a SEER test by a third party and then an inspection by the city. I should state we financed through a lender that Huft uses with 0% interest for 25 months. So they got paid immediately and this I believe truly is the issue other then the front office dropping the ball. We had our SEER test in April 2023. Then nothing. Part of our contract with Huft states we would get 2 free years of semi annual maintenance, so in November 2023, I call Huft and schedule our maintenance. The technician comes out and I specifically asked him why have we not had an inspection by the city. He states oh you don't need one...well I knew that was false. So I then call the office at Huft and speak with Bailey, she states oh that's weird we had a computer glitch and once you had your SEER test it didn't trigger us to call the city and schedule your inspection. So December 2023 an inspector comes out and we fail our inspection. So then I have to call and schedule a new appointment for a technician to come out and fix the issues that made us fail After that happens we have to have an inspector from the city come back out and re-inspect. We finally passed inspection of our system 1 year and 1 week after installation. If we had not financed through the company Huft uses as a third party lender, they would not have received any funds until we passed inspection so they would have never not scheduled our inspection.