Huft Home Services - Sacramento

Leslie M.

Evan Girard came today to do my regular AC maintenance. He was efficient, courteous and very thorough. He gave me tips on how to keep my system running more efficiently and he throughly cleaned allll the leaves out of my outside unit. Thank you Evan!
Huft installed my AC system 9 years ago. I wouldn't go anywhere else but Huft!

K T.

We just got our Tesla EV wall charger installed by Huft with the permit recently. The price was reasonable. They took care of us from A-Z. Customer service was extremely friendly and helpful. The installation was professionally done nice and neat and passed the city inspection. Many thanks to Michael and his helpers Henry, and Omar! If you are looking for a company to install the EV charger, I would highly recommend tocall them.

Gary L.

We just had our heating and air conditioning replaced by Huft. The salesperson, Glen, was professional and low key. We decided to go with Huft after getting other bids. We went with Huft because of quality of units for the price. They were able to do installation the same week, it is winter. The installation was in one day with a great crew, including Dacoda who finished up the details when work was completed. We are pleased with both units and would recommend and use them again.

ArtsyMommas S.

My landlord had Mani out to repair our leaky shower and he was SO nice, respectful of my time and got the job done ASAP even though he had to return to get a different part since our shower is pretty weird and older. Very happy with his work and professionalism!!

Beth M.

Interviewed 3 other companies before choosing Huft to install a Bosch 3 Ton 18.5 SEER . We ended up having some structural issues & unit sound issues so we got to know the Huft people REALLY well over the time it took to resolve them. Huft proved to be dedicated, tenacious trouble shooters. The people we talked to & who came to do the work was extremely invested & considerate. I have to say that they really do excel at communication & we had concerns, they addressed them. Can't say that we were impressed with the BOSCH representative (not a part of Huft) & didn't feel like BOSCH gave Huft all the information that they could have right from the get go-which caused a long delay in the final resolution. It was a long hot summer to have to deal with AC issues, but Huft stood by thier promises & did not give us grief over how much time & effort it took. It was obvious to us that Huft strives to be a company of integrity.

Leon F.

I would steer clear of these guys, unless you want to pay Way more than you need to. I had a simple furnace motor WARRANTY replacement and they wanted $600 just for labor. I called and spoke to the manager and he said he estimated 1 hour to complete the job. So $600/hr?? He said it's because they have a new warehouse and customer support center to pay for. That's nice you guys have a new facility and drive around in brand new trucks. Guess who's paying for it?

The technician talked me into signing up for a monthly service plan to get a discount, so I did. I had the work done and had a few other estimates done for a new electrical panel and plumbing for a remodel. They were so high I called back to let them know that I wouldn't be using Huft and to cancel the service plan. They said, sure, we'll send you a bill for the discounts we gave you. WTF?

I spoke to Elaine in the call center and she removed the additional charges, (thank you!) and told me to find another company to use. Happy to! These guys come across as very fake. ""How can we be your hero today?"" Was cute at first, not so much now.

If you expect value for your money, find another company.

Roger P.

I really hate writing poor reviews - especially on local companies.
But, if you have work done by Huft, don't expect any ""customer service"".
We had the evaporation coil replaced in one of our heat pump units. The technician that did the work was great - but everything else, not so good.
I made over a dozen calls during the process. Each time I was told someone would get back to me shortly - never happened. It starts with a hooky way of answering the phone - don't know if it's intended to be entertaining but after a few calls with no follow-up - it's not.
I'm pretty sure the poor customer service starts at the top. When the work had finally been completed, I contacted the company and told them I'd like to talk to the owner before posting any online reviews. Was told they would get back to me shortly. After 10 days of no response, which based on my previous experience shouldn't be surprising I guess, no call and no email.
Good luck.

Felipe S.

Had my AC And Heating system replaced. Technician Justin and guys were great . Very professional and know their stuff . I would highly recommend Hugt Home Services.

William C.

Technician came out to give an estimate on replacing our 24k btu split, and gave us a quote of over $9k... the unit is oversized, and asked a price difference of downsizing the unit, since it's only a 500sqft space... which would require half the btu.. which is considerably less expensive for the unit, and told us it would only be $300 less... either the technician is a moron, or he thinks the customer is.. regardless, won't be dealing with ridiculous pricing from Huft...

Emily W.

I had a new heat pump installed in January, and everything went really well: good service, good communication, good product. Then, after the technician told me he agreed that it is noisy , he said he'd get a compressor blanket, and that it would be included with my purchase price. It might take a month to get here, but he'd set up a date to install it when it arrived.

Since then, I have called and written several times, always leaving plenty of time for someone to reply. Each time, someone was going to get back to me the next day to let me know what the situation was. But I have never heard back one word, even when I asked to speak with a supervisor.

The installation crew was great, made up for some measurement errors the estimator had made, and were thorough and professional. It is the follow-up customer service that is terrible. I'd give the installers a five-star rating and the customer service less than one star. Too bad. I gave them a lot of time to respond to me, and they never did.