Huft Home Services - Sacramento

Roger P.

I really hate writing poor reviews - especially on local companies.
But, if you have work done by Huft, don't expect any ""customer service"".
We had the evaporation coil replaced in one of our heat pump units. The technician that did the work was great - but everything else, not so good.
I made over a dozen calls during the process. Each time I was told someone would get back to me shortly - never happened. It starts with a hooky way of answering the phone - don't know if it's intended to be entertaining but after a few calls with no follow-up - it's not.
I'm pretty sure the poor customer service starts at the top. When the work had finally been completed, I contacted the company and told them I'd like to talk to the owner before posting any online reviews. Was told they would get back to me shortly. After 10 days of no response, which based on my previous experience shouldn't be surprising I guess, no call and no email.
Good luck.

Felipe S.

Had my AC And Heating system replaced. Technician Justin and guys were great . Very professional and know their stuff . I would highly recommend Hugt Home Services.

William C.

Technician came out to give an estimate on replacing our 24k btu split, and gave us a quote of over $9k... the unit is oversized, and asked a price difference of downsizing the unit, since it's only a 500sqft space... which would require half the btu.. which is considerably less expensive for the unit, and told us it would only be $300 less... either the technician is a moron, or he thinks the customer is.. regardless, won't be dealing with ridiculous pricing from Huft...

Emily W.

I had a new heat pump installed in January, and everything went really well: good service, good communication, good product. Then, after the technician told me he agreed that it is noisy , he said he'd get a compressor blanket, and that it would be included with my purchase price. It might take a month to get here, but he'd set up a date to install it when it arrived.

Since then, I have called and written several times, always leaving plenty of time for someone to reply. Each time, someone was going to get back to me the next day to let me know what the situation was. But I have never heard back one word, even when I asked to speak with a supervisor.

The installation crew was great, made up for some measurement errors the estimator had made, and were thorough and professional. It is the follow-up customer service that is terrible. I'd give the installers a five-star rating and the customer service less than one star. Too bad. I gave them a lot of time to respond to me, and they never did.

Anne C.

Our HVAC was overheating one zone and our usual HVAC guy had retired, so we got Huft to do a check. Their guy was here 2.5 hours and couldn't find the problem. He kept calling someone which suggests he was very inexperienced. He claimed he could not climb into one section of our attic without destroying the ducting, so said it would be a big expensive job to figure out. Finally gave up and left and never came back to us with a bid for the job. Total waste of our time and inspection fee!

Got another company in and they got a guy into the attic and uncovered the problem...a faulty damper motor. Replaced it and problem solved.

Ramona O.

We were very very pleased with Huft heating and air conditioning. They replaced our furnace and a/c and did an excellent job. The crew let by Dakoda were professional and very responsive to all of our questions. Would we hire them again, you bet.
Thanks guys for a GREAT JOB.

Anna K.

Terrible customer service, we had a new hvac system installed and something broke. We were told that they would come and fix the issue with the new system, however after calling multiple times and them telling us that they would set up a date to come and fix the issue, they have yet to set up a date to fix the issue and have failed to call us back. Pick a different company if possible, as they will ignore you instead of fixing the problem.

Becca G.

We started the process to get an updated heating system and a brand new AC install in April when we signed the official contract, and they were supposed to install late-May. We were so excited that in a few short weeks we would be able to have air conditioning during the summer for the first time ever. I don't blame them for the pandemic causing a shortage in supplies, but we were called Friday at 6pm to be informed that they wouldn't be able to install that coming Monday at 7am because they didn't have the right stuff to finish putting in the unit, with zero idea on an updated timeframe which felt so last minute and unprofessional.

Long story short, they ended up being able to finally install at the end of September, and after a few complications, finally finishing everything early October.

Even though there were snags during the install process, the lead guy doing the work did his very best to make up for it; they upgraded our system and extended our warrantee for free and tried really hard to ensure we were left satisfied by the end. The installers themselves were AMAZING, busted their butts and kept me informed of everything during the process. They were all friendly and competent and I enjoyed every one of them.

However, communication with the main office is a nightmare. They're incredibly friendly and say they'll be very helpful getting done what you need when you call, but you have to call back every step of the way because otherwise no one updates you about anything, even when they say they will. I had to ask the same questions to 5 different people before someone finally gave me an answer (and honestly, in the end it was one of the installers, while he was physically at my house fixing things, so high praise to those hard working guys). There's zero follow through. They say they'll update me, then never do. Like, literally at any point in this process.

They did have to cut up my fence to get the bigger unit on the property, and didn't patch it back up afterwards, leaving me with an open fence leading to the road and a 6 week old puppy who could escape. Also randomly left a big like 4'X4' block of wood in the middle of the yard, which can't exactly be put in the trashcan on trash day. In all fairness, it was two sets of teams that had to do the work because of the complications that came up, so those may have just been a simple communication issue between the first team and the second.

Finally, after everything was said and done we got the permit inspection on the books and finished this last Tuesday. So overall the process took MONTHS to complete fully, and communication was lacking throughout. The stars are for the amazing work of the entire install team. The lack of stars are for everyone else in this process. I'm glad it's done and over with, and the new system itself is awesome, but man was it a trial getting everything finished.

Also, their truck got tagged with a fake mustache which is hilarious.

Ca A.

I first found out about huft when I was getting an estimate for my hvac. Glenn was very informative and nice among all the companies who came here to give me an estimate they are the most reasonable price i can find they also do price match which is good since then I had my heat pump replaced and soon my electrical and hvac is next in line. They are bery dependable,honest and give you the best deal possible. I highly recommend huft home services. shoutout to Octavio also who made his way to come here even after hours to do inspection and also put on my priority for my heater replacement asap since he knew that we have no hot water!!

Bryce W.

Requested a quote for a bit of plumbing work. Their employee came out, looked at the work, and said he'd get back to me with a bid. Never heard from him. I contacted the company and they apologized, said he would contact me. Still never heard from them.