Huft Home Services

Eleanor T.

Huft's customer service has declined noticeably, likely due to their focus on growing their service area and the breadth of services offered.

Repeated assurances that somebody from their office would be following up via email or phone to explain the charges to my account have resulted in no follow up on their end. They answer the phone with ""How can I make you smile?"" Following up as promised would be a start.

Also, if you would like your service tech to follow COVID precautions and honor your request to wear a mask--good luck with that. Don't be surprised if the request is ignored, even if you make the request both when making and confirming the appointment and you are promised that there will be no problem in accommodating this request. (That is until the tech arrives sans mask.) There is both a CVS and Walgreens across the street where they could have purchased a mask if they were out as they claimed. If not that, they could have offered an option to reschedule. Their office was also non-responsive to this matter when reported to them in writing.

Overall, extremely disappointing that service has deteriorated and they no longer feel follow-up is necessary.

James T.

Huft installed a whole house fan for me. They were friendly, helpful, timely, and very quick.

Rondi C.

I pay for a yearly fee for HVAC and AC maintenance with HUFT. I am always pleasantly surprised when they call me at the right time of year to perform the maintenance. Ryan came today to do AC unit. Was professional, on time, efficient and more than once asked if there was anything more he could do. He explained how AC works and helped me with understanding how best to use my thermostat. Thank you Ryan. Highly recommend this company.

Alicia P.

Our appointment to get an estimate was between 12 and 4 and I got no call, no notice that he was running late and he shows up at 5. I guess they didn't want the business. I have another company coming by tomorrow.

Meg S.

Responsive, friendly and knowledgeable AC technician. Patient enough to explain everything he did during a service and answered questions thoroughly. My only dislike and why I would not use this business again is because everything is very expensive. Maybe a tad overpriced. I had a service to recharge some r410a refrigerant and place sealant in a fairly new system, only three years old. I received a quote that refrigerant would cost around $470 for up to the first 3 lbs of recharge. My unit only required a little over 1 lb and I still had to shell out the full $470. The sealant itself was also around $400. It was about an hour long service. They also wanted to come back for a leak inspection for an additional $480 after the sealant was installed. I understand the need to be thorough, but wow. If you want great service but with a huge price tag, this is your place.

Kourtney H.

I wouldn't recommend this place . They are like sharks they are nice when you call them for a quote then they expect you to pay 39k for a ac system

Christopher N.

We had a great experience overall. Ray was on time and communicated our repair options very well. The repair was performed quickly and reasonably priced. I would definitely recommend Huft Home Services,

Lu H.

Ok this will sound dishonest but I got their services from smud to do some upgrades in my home salesperson offer me what I want to do for my home and promise me an installation but I made a mistake and didn't check the contract in detail, when time to make the job the promise did not happen and they did not give me a solution at all to at least to fix their salesman promise. I am really mad and disappointed to waste so much money and didn't get the job that I wanted and did took 2 month to finish.
So just want to give and advice about this company hire a different one before you get a headach.

Marian K.

We made an appointment for electric repair. The technician came out my husband has a smokers cough and has for years, yet instead of asking him to mask up or so see him covid shot record which I feel is appropriate. He listen half way complained that the breaker was pulled. He went to his truck supposedly called his boss/ manager when he returned told my husband they can't work in the rain. When I called to find out what happened I was told he was uncomfortable about his cough. The lack of communication of the technician is not showing the professionalism I believed Huft was about. But they offered to come back out on the first week of January. When I stated that was inappropriate and not ok, the changed to give me an appointment on December 31st. Again not ok. I stated that and told the receptionist they should fulfill their obligation, and someone should be able to find a way to accommodate their obligations. I was then put on hold then moments later hung up on. I would done my best to keep my word, I guess they do not have that same way of thinking. I'm totally disappointed in a lack of communication by the technician. And sorry doesn't change the problem of my granddaughter is living in the dark. It is also a safety issue. At this point I do not and will not recommend this service because of the way this whole situation hasn't caused a bigger problem. They should probably state before an appointment is made they should ask if someone smokes or has a cough.

Lesley B.

Absolutely amazing customer service! Our unit was installed by the builder and had nothing but problems getting their contractor out to diagnose and fix the problem. We decided to go out on our own dime and hired Huft. We couldn't have made a better decision! Trevor came to our home and did a thorough inspection, top to bottom. He was able to explain to us all the issues with the system and made us feel comfortable with the decision to correct repairs. In the future, we will only deal with Huft.