Huff Steve Plumbing

Lori C.

No integrity! I called and scheduled an appointment 3 weeks ago after moving into a new home and finding that there was major issues with active leaks in the crawl space - requested for someone to come out and repair ASAP unable to use water or toilet in two bathrooms. They put me on a ""cancellation list"" to come out sooner if available. After waiting for weeks, they called in the afternoon the date they were supposed to come out and told me they needed to reschedule for 5 days later. Extremely unprofessional. I was clear when making the appointment that we could not use two of the bathrooms and there were constant leaks which apparently had been going on for a long time and rotted the floor. Apparently we werent priority enough to keep the appointment. Would not recommend them or call them again. They definitely did NOT make me smile!

T J.

Scheduled a week in advance, called 2 days before to verify to make sure. On day of appointment I called and they said sorry they're held up on a job and tried to reschedule me 2 weeks out!

Forrest K.

Bad experience. While Matt was very courteous, the price was outrageous to change out a bathroom faucet at $627.00 and some change. I can pay 2 winter heating bills for that amount. So I declined. We had a slow pencil thread amount of water coming out the hot water side. He declared the faucet was bad. So I purchased a new faucet and installed it. Guess what, problem was still there. It was the follow up call that really took the cake. The twit from Huff's office asked it everything went ok and I explained what I had done and the problem remained. Her response was ""I guess we'll never know because it wasn't installed by a professional"". That blew it for me. It isn't rocket science folks, contrary to what would Huff have you believe. I do believe I have installed more water heaters, kitchen and bathroom faucets, and irrigation systems that some receptionist in his office. This was far and above not my first rodeo.

Chris M.

Let me preface this review with the fact the work was done at my grandmother's house and an estimate was given and the final price was true to that estimate. They could have walked away and found a different plumber. The following were the charges:

Fill valve and flapper $204.74
-(est $25 for hardware from Lowe's) this is not installing a whole new toilet. This is just replacing the hardware inside the tank

Commode emergency shut off valve and supply line $187.22
-1 valve and a supply line (est $20 for hardware from Lowe's)

Lavatory emergency shut off and supply lines $314.82 (est $40 for hardware from Lowe's)
-These were the two lines going to the faucet that she supplied
Client supplied faucet sink $279.32
-This is literally 2 bolts and connecting the drain plug. (10 minutes of labor for a novice)

All told they were there for a little over an hour start to finish. At the end of the day, this company took advantage of an older woman who wasn't savvy about what things should cost. I have no problem paying a plumber a premium. They have a business to run. But there is no justifiable reason they should charge this much other than they were able to get away with it.

I called and spoke with a manager, Billy, who started off nice enough until I asked him to justify charging almost $600 for installing a faucet that had already been purchased. At that point he informed me that they were in business to make money and they had to pay for background checks and preemployment drug testing. I estimate that even paying a premium, they overcharged by roughly $400. I wonder how many employee drug tests and background checks that covers?

Katy M.

Highly recommend. Hot water went out overnight, they were there first thing this morning- on time, prompt, professional. Did an excellent job and very pleasant.
Very good all around. Recommend the membership too if you have one of those houses where there's always something on the fritz.

call em!

Ross K.

Pretty much the same comments as most others here. The work and plumbers are above grade but, despite a long explanation of why they are so expensive by the plumber, no amount of words or services could explain away the completely outrageous pricing or the stress they put on up-selling services and extended warranties. I needed the work done and they had me over a barrel, but I've learned my lesson. Even by deducting the never before seen price he said the water heater cost, their labor charges came out at approximately $300+ an hour. I say ""approximately,"" because he only presents a total change quote, instead of a detailed breakdown of the charges.

Finally, after ripping me off for hundreds of dollars, the plumber made a show of leaving me with a complimentary pen, a refrigerator magnet, a magnetic shopping list pad, a post-it note pad, all with their name and contact number on them. Oh yeah, he also left a postcard to comment on the experience. Made it all worthwhile. Not.

I guess I allowed myself to be taken, but I hope this review will spare others from being suckered.

CS L.

In my experience (3 times), they do excellent work and are very professional. But their prices are at least 50% more than other reputable plumbers, and sometimes a lot more than that--e.g., $1950 to replace a water heater, when a later quote from another plumbing company for the same heater was $1250. Estimated $690 to replace a possibly malfunctioning pressure regulator valve; I got the job done for $150. Repaired pinhole leak in pex pipe for $425--took about an hour. There are bells and whistles that add to the cost, such as texting photos and info on the technician, and they do arrive on time with an ""on-the-way"" heads-up call; but these aren't nearly worth the high cost. Their ""10-point inspection"" is mainly geared to finding mostly unimportant things, working fine, that they recommend you fix--at a high estimated cost. They seem to target an affluent clientele who don't know much or care about cost. My previous plumber had just retired and I didn't have a backup, and these jobs were emergencies. I would only use them as a last resort.

Mary J.

This company is beyond overpriced! They charged me $2800.00 to replace my hot water heater and install a pressure relief valve. I wish I had consulted the internet prior to agreeing to this exorbitant fee. I don't know if they were taking advantage of an older female or if they just rob everyone. According to the internet they charged double what the average charge would be for these services. I will tell everyone I know about this. If there were negative stars I would give them that.

Rickie B.

Ran a snake down a clean out plug in a 2"" line for a slow drain. Took less than 1 hour, no parts. Charged $300 which was way over priced. Would not recommend.

While here, I got a quote for a leaky bath tub faucet just for curiosity sake. Quoted it for $925.00. I just about laughed out loud. I repaired and rebuilt the entire tub's faucets myself in a couple of hours for less than $17 in parts and a $15 dollar tool.

Danny S.

Called Steve Huff for an estimate on moving washing machine and from basement to upstairs. Estimate was $2200 and change. Called Licensed and insured Contractor with over 25 years experience. Complete job for $500 including parts. Save your money. Avoid Steve Huff Plumbing.