Huff Steve Plumbing

Ben C.

I called them because of their advertisements about being honest good old boys basically. Someone you can trust and won't rip you off. At least that is what my understanding was. They charged $60 just to come out to look at the problem. We were informed we needed a new water heater and the cost was absolutely outrageous! An 80 gal water heater installed with a 6 year warranty was quoted at $4238.48. Needless to say we declined. This is extremely high. Basically we were going to be charged 2k for install that takes not even 2 hours. I was thoroughly disappointed. Otherwise, they were kind, courteous and came out the same day that I called.

James B.

Don't use this business unless you absolutely have no other choice! Overpriced and not too smart.

James M.

I would never use these plumbing company they are ripping people off every day a water heater getting put in for $3000.00 is B's and laying water lines for like 100 foot for $14,000 is B's stay away.

Kat L.

They just did work for me and charged me an exorbitant price. Then they refused to provide me with an itemized receipt showing what they charged for parts and labor. Over $4000 to replace a water heater and a couple of other small parts. Less than a day to install. I got ripped off.

Roger S.

***CAUTION: Elderly Lady Charged $1100 To Fix ""Running"" Toilet***

Unfortunately, this is a true story that occurred just before Thanksgiving. My 83-year-old widowed Mother-in-Law felt that her toilet was running excessively so she called Steve Huff Plumbing. She was rewarded for this call by being charged $1100!!! Please see below for a breakdown, according to an invoice for which I called to obtain.

1. Service Charge: $89
--she said to the best of her memory that the plumber was there for approximately 1-1.5 hours.

2. Toilet ""tank rebuild"": $612.88
--the most expensive toilet at Lowe's is $279; therefore Steve Huff Plumbing charged her over $300 more for plastic parts for the tank than the cost of a high-end toilet set.

3. Replace ""emergency stops on the hot side"" (i.e. shutoff valve) of kitchen sink: $424.77
--the plumber offered a ""free"" kitchen sink inspection (although she did not call about this and had no complaints). His inspection found that the shutoff valves needed replaced. These are less than $15 each at Lowe's, but Steve Huff Plumbing charged her right at $400 for these parts (keep in mind the service charge was just $89!)

When we found out about this, we called to obtain an itemized invoice. I've emailed them twice to ask if a simple typing mistake could have occurred that would explain an $1100 charge for her calling about a ""running toilet"". We have received no response. She is devastated because she lives on a fixed income and that unexpected $1100 expense completely alters her ability to pay bills, buy groceries, and shop for Christmas. She is also very embarrassed because she made the phone call that led to this.

We decided to ask a couple of other plumbers what these services would cost at most. Independent of each other, they both said less than $250 in worst case scenario.

We NEVER complain about service-oriented work. We know how hard people work and respect their skillsets. Times are tough for all of us and we are happy to pay fair prices for work. This was excessive and not right.

Again, we are not the type to complain, but we do not want this to happen to any other elderly folk who are looking for help. I'm all for local businesses doing well, but not at the expense of hurting others. The last thing I'd ever want to do is go to the Internet to say negative things about anyone, but I'm not sure what else to do...

Mike B.

Rip off service. Came to check a leak and ended up changing my pressure regulating valve in basement and charged me $900. WTF

Jack K.

They came. Started didn't finish and left a mess

When I called they said it would be another week when the tech said he would be back the next morning

Cecil P.

How anyone other than this company's ""Diamond Club"" members and retirees use this service, is beyond me.
Schedule an appointment, and have to wait a week for an appointment. That's fine. No big deal.
Then.....wait a week, take off work and get a call at THE END OF THE DAY....saying they can't come out and need to schedule ANOTHER WEEK out.
Excuse me????
I have to wait another week, which will probably result in another delay or cancelation??

I'm sure this service is great for retirees and ""Diamond Club"" members........but not for the working class......the very folks they try to represent on their commercials.

(OH and they lady on phone pretty much said that of I wasn't a Diamond Club member, I was out of luck). Hilarious.

Good luck in the future, when you need these folks as your customer base

Kristy H.

If I could give 0 stars I would. Made my appointment a week in advance only to be called last minute the day of and have them cancel on me. I was told they would only give me a 20-30 min notice before they arrived. I am a single mom so I took off work to make sure I was home because I had no one else. Loss of pay. Rescheduled my sons dr's appointment too. AND meanwhile money is literally going in the ground as my issue was a leak at the meter on my side. An ""I'm sorry we can schedule you for next week"" was all I received. ANOTHER WEEK OF MY WATER LEAKING!? Wtf? Lost pay, costing money in water bill & had to reschedule dr's appointment. No compensation was offered. Will NEVER recommend these inconsiderate a$$holes to anyone. If you don't have enough technicians to cover your appointments then STOP OVERBOOKING!

Justin H.

Do not use them. They will NOT even answer question about what is included with a water heater descaling service. They just want to charge you service call fee every time. The lady Angie or Angela was very rude on phone, would not ask anyone what is typically included with that. All she would say is"" tech has to look at it"" then decide if they can do it or reschedule. Not worth the $ they charge. You cand find better and cheaper. Not to mention you have to take WHOLE DAY off work because they wont give appointment time till 20 minutes before tech arrives.