Huff Steve Plumbing

Mike B.

Rip off service. Came to check a leak and ended up changing my pressure regulating valve in basement and charged me $900. WTF

Jack K.

They came. Started didn't finish and left a mess

When I called they said it would be another week when the tech said he would be back the next morning

Cecil P.

How anyone other than this company's ""Diamond Club"" members and retirees use this service, is beyond me.
Schedule an appointment, and have to wait a week for an appointment. That's fine. No big deal.
Then.....wait a week, take off work and get a call at THE END OF THE DAY....saying they can't come out and need to schedule ANOTHER WEEK out.
Excuse me????
I have to wait another week, which will probably result in another delay or cancelation??

I'm sure this service is great for retirees and ""Diamond Club"" members........but not for the working class......the very folks they try to represent on their commercials.

(OH and they lady on phone pretty much said that of I wasn't a Diamond Club member, I was out of luck). Hilarious.

Good luck in the future, when you need these folks as your customer base

Kristy H.

If I could give 0 stars I would. Made my appointment a week in advance only to be called last minute the day of and have them cancel on me. I was told they would only give me a 20-30 min notice before they arrived. I am a single mom so I took off work to make sure I was home because I had no one else. Loss of pay. Rescheduled my sons dr's appointment too. AND meanwhile money is literally going in the ground as my issue was a leak at the meter on my side. An ""I'm sorry we can schedule you for next week"" was all I received. ANOTHER WEEK OF MY WATER LEAKING!? Wtf? Lost pay, costing money in water bill & had to reschedule dr's appointment. No compensation was offered. Will NEVER recommend these inconsiderate a$$holes to anyone. If you don't have enough technicians to cover your appointments then STOP OVERBOOKING!

Justin H.

Do not use them. They will NOT even answer question about what is included with a water heater descaling service. They just want to charge you service call fee every time. The lady Angie or Angela was very rude on phone, would not ask anyone what is typically included with that. All she would say is"" tech has to look at it"" then decide if they can do it or reschedule. Not worth the $ they charge. You cand find better and cheaper. Not to mention you have to take WHOLE DAY off work because they wont give appointment time till 20 minutes before tech arrives.

Mr M.

We just moved to the area and was duped by their ""good reviews"". We have 1 toilet downstairs that overflows and does not drain like it should. It even bubbles when another drain is clearing. When we moved in, we had to have squirrels evicted from the attic, so we figured the vent pipe was clogged. The person who came out refused to even check the vent line because he said""I've seen this problem countless times and it's never the vent pipe""
He instead pulled the toilet and checked the plumbing under the house. He quoted us over $4k to redo all the plumbing to "" fix the issue""
We requested a second opinion and they sent another person out who told us the same thing. I instructed them to at least check the vent pipe. They sent a guy into the attic as there was no visible vent pipe from the outside. He said that he found them in the attic and there were no issues and they were vented to the chimney. They again refused to actually check the vent lines. I had another company complete the plumbing as specified by these guys and the issues still persisted. I myself climbed into the attic only to find 0 vent lines in the attic. These guys are conartists and only want to charge you massive amounts of money on fictional problems. We fixed the plumbing under the house because we trusted their experience, but we were taken. They took advantage of us and charged us almost $800 just for a useless sales pitch that we didn't need or ask for. PLEASE FIND A GOOD PLUMBER AND LEAVE THESE CROOKS ALONE

Will T.

Absolute price gouging. 300$ for cutting a peace of pvc with sawz-all. Then Quoted 2k in labor for the one-two hours needed to finish the job.

I have used Steve Huff before And the prices were high at that time. But, they had great products, got the job done in a reasonable time, replaced anything I was concerned about, and they make sure to call to confirm appointments/let you know when they are headed your way. So, at the time I bit the bullet.

fast forward 1 year. My septic Tank needs a new pump. I spent a week getting quotes, information, making calls, and doing research. So, out comes the salesman, yes i said salesman, I spent 20 minutes saying 'No' to all the random trash they wanted me to pay for. Then this guy they sent had ZERO answers of his own. he was at my home for 2 hours. In that time he spent 80% on the phone because he had ZERO answers, he also took a sawz-all to a pvc pipe so he could remove the old pump. This cost me almost 300 dollars. 10 minutes for uncovering the tank, 10 to cut 2 wires and a 2 inch pvp pipe with a power tool, 20 minutes spent trying to upsell me, and over an hour on his Cellphone 'Finding the new pump' was 300 dollars. If I assume he was actually working the whole time that's 150$ an hour. All of this bothered me but did not get me to the point of writing this review.

Its when This young man came to me to tell me that he can only find one pump and its a 2 week wait. So, I took a copy of the quote and started making calls myself. Not only did I find a pump 15 minutes into making calls But I also found out how much these guys cut into their customer's pockets. Steve Huff's team planed on charging me 2250$ to put 4 feet of pvc on a pump, attach it to the old pvc, and plug it in.

After purchasing the pump myself I got another Licensed plumber to come do the work. The whole job took about an hour. and cost 1/5th the labor these crooks are trying to charge.

Tony T.

0-Stars. Let me repeat - ZERO-STARS!!!
Nothing gets my ire up more than dishonest businesses who post '100% GUARANTEED SATISFACTION' and then practice everything else but what they preach. Run away from this company. They are NEVER allowed back. I will never slight anyone or any company for making mistakes - we all make mistakes. The rating is NOT due to the mistakes they made. The rating is due solely to not honoring their Satisfaction Clause and their despicable response to my request to come back out. The person who answered my call responded back to me with 'It is not our fault because our analysis of your home showed that the water pressure was too high - 90psi and we will charge you $90 to come back out to look at the problem'. What Deceit! What Garbage!
Background: I own and run a company of 80 employees and do not have the time to work on electrical, plumbing, building things etc, like I used to. I call contractors. I used to do my own plumbing and still have my old tanks, flaring tools etc. I have two kitchens with the same identical dishwasher and fridge models, plus 4 bathrooms and many other fixtures. In all of 12 years of '90psi' operation, there were no 'TOO HIGH PRESSURE' issues. One faucet, purchased at Big John Close-Out is the only faucet I have ever had any issues and was not a problem to fix. Point is - I am not an idiot and I do NOT take kindly to someone handing me a line of bunk. about 'pressure'. I work with formulas to calculate pressure in my normal line of work.
Steve Huff Plumbing was called out to my home to change out the filters in the Whole-Home Filter system because the last time they did this same function, they over-tightened the bulb too much and I could not easily (even with the use of an extension bar) remove them myself without pipes bending. While asking them out to take care of a problem that THEY created the last time they were out, I also asked them to check the copper water pipe connecting my upstairs dishwasher. Something had leaked and I had to shut the supply off to that dishwasher weeks before. They replaced the copper pipe with a 'flexible' water line. They told me that they turned on the water supply and noticed no leaks and asked if I wanted to check it - I replied 'no' - I had to get back to my work. After all, they already stated they saw no leaks.
I went upstairs later that morning and ran the washer. Hours later, I came back to a huge, enormous puddle. My son discovered that a plastic shut off valve, a part on the dishwasher and that also connected directly to the water line, had cracked - this was the original fault. I am not implicating SHP to cracking the part. It was never the water supply line! My son ordered a $20 dishwasher part online, replaced it - ran the washer many times since - problem solved.
I was charged a replacement fee for a line that was never needed - again, mistakes made, I am not angry about the mistakes. I am angry that they obviously did NOT check for leaks before or after installing the new line because the washer part the line connected too was the fault and it was already cracked from weeks before. I am angry that the imbecile who answered my phone call argued with me that it was the 'water pressure' at fault. I am angry that SHP would not honor their 'Satisfaction Guaranteed policy' when it was CLEARLY THEIR fault for not even reviewing their own damn work! I paid $252.28 on Sept.10.2021. I will not try to collect this back - keep it. As for the MANY hours again spent mopping up the mess, the many hours spent fixing the problem that, at the very least, their incompetent staff could not even so much as diagnose (no -I do not expect them to repair my dishwasher, I expect them to tell me where the leak came from). Keep my payment - do not want it or you back. This ensures YOU AND YOUR FIRM WILL NOT BE ALLOWED BACK ONTO MY PROPERTY TO DO SO MUCH AS CHANGE A FITTING. I HAVE SPOKEN WITH MY PURCHASING STAFF AND MAINTENANCE PERSON AT MY FACTORY AND MADE SURE THEY UNDERSTAND TO NEVER CALL YOUR FIRM. I HAVE SINCE, MENTIONED MY EXPERIENCE TO AS MANY FRIENDS, ACQUAINTENCES AND OTHER CONTRACTORS SINCE.
ANYONE THINKING ABOUT CONTRACTING THIS COMPANY - BUYER BEWARE - YOU HAVE BEEN WARNED.
TONY T

Dannita L.

Horrible! They are the only ones I have found in the area that charges you $50 to come to your house to give you prices! Rip off is not even the word! Charge me $50 to tell me you want $500 to put in a toilet that others charge $150 for ! What a $50 scam
They have going on! Call them if you like giving money away.

Tim P.

What crooks!!! They charged $404.64 per studor vent to install. They charged $107.64 to install P-traps each. And worst of all repaired a 1/2"" water line that was leaking very slowly at the elbow between open beams in the basement and charged $546.57 for that. Add in the service fee of $129 and I had a grand total of $2724.69. Stay clear of the these crooks unless you like flushing money down the drain.