HT Strenger Plumbing

Rachel K.

Really impressed, wish I could give more than 5 stars. Called HT Strenger for a suspected blocked drain and even though not an emergency, I was able to get an appointment same day. Dave was courteous, tidy, knowledgeable and efficient. He had the issue identified within 5 minutes and had parts available for a fix. I have another plumbing issue to address and without hesitation, I will call HT Strenger again. The Yelp reviews are accurate, the expertise, customer service and price point are all impressive!!

Ginger R.

Firstly we checked five stars and we wish we could give more. We experienced a broken water line at 4:00 AM during Chicago's freezing weather also known as the vortex when much of the city was experiencing similar problems. H. T. Strenger dispatched Josh who arrived within an hour of our initial call. Unbelievable! We later learned Josh had rarely slept in the past days yet he was quietly engaging, professional and polite. He carefully and accurately diagnosed the source of the problem and had the exact tools and knowledge needed to resolve the problem quickly. Before leaving for his next emergency assignment, Josh still took the time to sweep up his work area and remove any waste he had created. Given the nature of our disastrous water leakage experience, H. T. Strenger and Josh were no less than angels sent to take care of us.
By the way, a second (different) water line broke later that same day, and H. T. Strenger said they would dispatch someone the following day. Very surprisingly within hours H. T. Strenger called back and said Josh would return around 5:00 PM. the same evening! H. T. Strenger is an amazing plumbing service. We will be loyal customers and we will always request Josh. The Millers

Rick L.

Needed a Plummer to replace an outdoor leaking pipe, and to replace an indoor shutoff which caused the outside leak in the first place. My local guys have become difficult to reach, and another company could not schedule me for at least a weak. Called HT Stranger, who answered immediately and could have someone onsite by tomorrow between noon and 2:00 PM. Next day, promptly at 12:15 PM, Jesse, the service tech arrived. He quickly evaluated the situation, making some excellent suggestions about what I could purchase to alleviate the problem from occurring again, got to work and completed the project to my satisfaction. The rates were explained to me before hand, and were reasonable given the quality of work. I will definitely use in the future.

Marie N.

They came out to give me an estimate on a simple putting in a tub before my contractor started his redo of my bathroom. The guy who came out was cocky and said he would get back to me with an estimate; never heard from him. I had to call 2 days later and ask for the estimate. The company stated he was at lunch and was ""working on it"". Really, how difficult is it to do an estimate for a tub or to get back to a customer same day or the next day. Guess they don't need the business.

Bob J.

Very disappointed....
They came and un plugged my kitchen sink
225?!!!
40 mins of work charged an hour @ 40$ per 15 mins
Tacked on 2% service charge for credit card
Called and tried to dispute..... wouldnt budge but would wave the 2% percent
Never again will i use
Not for the homeowner
Pricing is designed to gouge the home owners in 15 min increments

Christian K.

If you're ever looking for a plumber on the North Shore this is the one to call always on time professional and great at what they do

Hal W.

We, being my wife and Spike, our six pound Maltese, were attacked by a running toilet. As I had my right knee replaced on 01 February, I was not exactly prepared to get on my knees and work on a toilet. Late last year we had H.T. Strenger Plumbing repair a different toilet. We called them to fix this one, and fix it they did. We had the same technician, who easily arrived within the promised timeframe. Matt went right to work, first diagnosing the source of the leak, and then fixing it. He was here and gone before my coffee cooled.
My review ~ Five Stars...
A honest firm with excellent employees

Eric R.

I contacted H.T Strenger after a bad experience with large plumbing company Roto-Rooter concerning removing tree roots from my main sewer line. I read about Jet Rodding the main sewer and thought this would be a worthwhile expense. Customer service was friendly and told me they would have a plumber with Jet Rodding equipment sent to me about two days after my call.

On the morning of my service call, two plumbers arrived at my door, and informed me that if I had an issue with tree roots that power rodding (using a metal cable) versus jet rodding (using a water powered tool) was the correct solution for me. The job proceeded to take approximately three and a half hours for them to complete which I thought was quite long. At one point, we saw the plumbing snake coming out of the plumbing vent on the roof (apparently they had taken a wrong turn in the pipes). They bill based on quarter hour of time, so it seemed they were in no hurry to complete the job.

The plumber, Jim, wound up finding that I had an outside clean out installed, which Roto- Rooter had wanted to charge me about $5,000 to install. They dug around outside but were unable to find the access, despite having sewer line locating equipment. In the end, they wound up partially cleaning my line using the access inside my house.

While the plumber was friendly throughout the process, I feel like I was billed an inflated amount of time to complete the work. The job wound up costing me over $1,000 just for a partial power rodding. However, with their Clutch Club membership (which costs $249 annually), and once I spoke with the plumbers supervisor, I was able to get my bill reduced to just under $900. The sewer line is flowing again, so the job was completed. When the ground thaws in spring, I will need to find my outside clean out by digging or hiring someone to do that, and paying another plumber to finish cleaning the line of all roots.

They saved me from being ripped off by Roto-Rooter, but at the same time their open ended billing policy (charging per every 15 minutes) left me guessing at how long it would take for them to finish the job and ultimately paying more than I was comfortable paying for the service provided.

Pam H.

We called HT Strenger when our hot water heater went out and received great service. They discussed pros and cons of alternatives openly and didn't try to just push for the most expensive option. The install was completed accurately and quickly. Afterward when our bathroom was being remodeled we called them again and were extremely pleased with the quick service we received. They stand behind their work and have integrity and pride in what they do. They are the only plumbing service I will call in the future.

PJ M.

Carl from H.T.Strenger fixed an outdoor faucet at our home today. He was prompt, friendly, and communicated the problem and solution perfectly. The price was also reasonable. Based on all this, I highly recommend Carl and H.T.Strenger.