HT Strenger Plumbing

Patty M.

Very courteous, prompt, and professional service. Brad from H.T. Strenger has been to our house several times to fix plumbing issues in our 1920s house. Most recently, he fixed a leak in the overflow of our vintage tub, then told us which parts to order to replace the aging faucet/shower assembly and waste/overflow, which has been giving us problems for years. After we had the replacement parts, Brad came back and installed everything and replaced the original drum trap with a P trap, so our tub now drains properly. H.T. Strenger also sent an apprentice to help Brad at no charge to us, so the work was done more quickly than originally estimated. Our new shower and tub faucet look great, and everything is working well. Highly recommended!

Sharif N.

I've been working with plumbers for years, and I can't honestly say that I've had a 'great' experience working with any of them, that is...until I started working with HT Strenger!

David is a consummate professional. On my first day working with him he arrived on-site in Lake Forest around 8:00 am CST and I assumed he'd only be there to perform an assessment of what needed to be serviced at the property (like all the other companies/guys I've had come visit the house I'm looking to renovate over the last year or so). This was not the case at all.

David's work van was fully equipped (like a plumbing supply store on wheels), and so was his work belt.

From the moment he walked into my family's home, he started working. No complaints. No fuss. No waste-of-time here. He didn't shy away from literally any of the challenging issues that all the other plumbers who had an opportunity to earn my business did. All the other guys were full of a bunch of excuses, or reasons why they couldn't start the work, whereas David was an avid problem-solver. He claimed my job was 'easy' compared to many of the other jobs he's had to handle.

He simply fixed everything in sight, like some sort of terminator-like machine from the future. Lol. I'm still blown away by my experiences with this company and David. Like...in awe! This was my family's entire conversation at dinner the other night.

We've been wanting to de-winterize the home for a little over a year now, as the home has been winterized for over 5+ years.

David lifted his entire trade's reputation on his shoulders in such a positive light. With all the negative reputation many people often associate with plumbers, David was the exact opposite of other disappointing plumbers who would charge an arm and a leg for such mediocre, almost lazy service.

He has over 40+ years experience in the trade as a licensed plumber, and is with a plumber's union. It seems as though these guys get a bad rap because they charge quite bit for plumbing services, but let me tell you, what they charge for plumbing services is worth every penny! I believe their pricing was fairly priced, as it included materials and labor, and same day repair service.

They were even kind enough to inform me about a ""clutch club"" membership that saved us a ton of money during the course of our project, which involved a little over 10+ days to complete on/off.

They supply the materials on-site, get started with the work right away, do so...somehow in a happy mood, and answer your questions while this is all happening. You don't feel as though they're trying to pressure you into a sale or unnecessary repairs or modifications to the plumbing system, rather, you're encouraged as their customer to save money in avoiding costly nonsense considerations.

He was calm, calculating, and upbeat about the entire scope of work, and was extremely patient and pleasant to deal with.

David took his time to answer damn near a million of my questions as he was/is a wealth of knowledge for me and my family with helping us to understand the history of our property.

HT Strenger seems to be a great company and they should be honored to have David on their team. He's a superstar, and nothing seems difficult for him.

I'm looking forward to re-booking him again and again for all my projects (business & personal).

He's a great guy, and I enjoy his company and friendship above and beyond his professionalism and work ethic.

Rachel K.

Really impressed, wish I could give more than 5 stars. Called HT Strenger for a suspected blocked drain and even though not an emergency, I was able to get an appointment same day. Dave was courteous, tidy, knowledgeable and efficient. He had the issue identified within 5 minutes and had parts available for a fix. I have another plumbing issue to address and without hesitation, I will call HT Strenger again. The Yelp reviews are accurate, the expertise, customer service and price point are all impressive!!

Ginger R.

Firstly we checked five stars and we wish we could give more. We experienced a broken water line at 4:00 AM during Chicago's freezing weather also known as the vortex when much of the city was experiencing similar problems. H. T. Strenger dispatched Josh who arrived within an hour of our initial call. Unbelievable! We later learned Josh had rarely slept in the past days yet he was quietly engaging, professional and polite. He carefully and accurately diagnosed the source of the problem and had the exact tools and knowledge needed to resolve the problem quickly. Before leaving for his next emergency assignment, Josh still took the time to sweep up his work area and remove any waste he had created. Given the nature of our disastrous water leakage experience, H. T. Strenger and Josh were no less than angels sent to take care of us.
By the way, a second (different) water line broke later that same day, and H. T. Strenger said they would dispatch someone the following day. Very surprisingly within hours H. T. Strenger called back and said Josh would return around 5:00 PM. the same evening! H. T. Strenger is an amazing plumbing service. We will be loyal customers and we will always request Josh. The Millers

Rick L.

Needed a Plummer to replace an outdoor leaking pipe, and to replace an indoor shutoff which caused the outside leak in the first place. My local guys have become difficult to reach, and another company could not schedule me for at least a weak. Called HT Stranger, who answered immediately and could have someone onsite by tomorrow between noon and 2:00 PM. Next day, promptly at 12:15 PM, Jesse, the service tech arrived. He quickly evaluated the situation, making some excellent suggestions about what I could purchase to alleviate the problem from occurring again, got to work and completed the project to my satisfaction. The rates were explained to me before hand, and were reasonable given the quality of work. I will definitely use in the future.

Marie N.

They came out to give me an estimate on a simple putting in a tub before my contractor started his redo of my bathroom. The guy who came out was cocky and said he would get back to me with an estimate; never heard from him. I had to call 2 days later and ask for the estimate. The company stated he was at lunch and was ""working on it"". Really, how difficult is it to do an estimate for a tub or to get back to a customer same day or the next day. Guess they don't need the business.

Bob J.

Very disappointed....
They came and un plugged my kitchen sink
225?!!!
40 mins of work charged an hour @ 40$ per 15 mins
Tacked on 2% service charge for credit card
Called and tried to dispute..... wouldnt budge but would wave the 2% percent
Never again will i use
Not for the homeowner
Pricing is designed to gouge the home owners in 15 min increments

Christian K.

If you're ever looking for a plumber on the North Shore this is the one to call always on time professional and great at what they do

Hal W.

We, being my wife and Spike, our six pound Maltese, were attacked by a running toilet. As I had my right knee replaced on 01 February, I was not exactly prepared to get on my knees and work on a toilet. Late last year we had H.T. Strenger Plumbing repair a different toilet. We called them to fix this one, and fix it they did. We had the same technician, who easily arrived within the promised timeframe. Matt went right to work, first diagnosing the source of the leak, and then fixing it. He was here and gone before my coffee cooled.
My review ~ Five Stars...
A honest firm with excellent employees

Eric R.

I contacted H.T Strenger after a bad experience with large plumbing company Roto-Rooter concerning removing tree roots from my main sewer line. I read about Jet Rodding the main sewer and thought this would be a worthwhile expense. Customer service was friendly and told me they would have a plumber with Jet Rodding equipment sent to me about two days after my call.

On the morning of my service call, two plumbers arrived at my door, and informed me that if I had an issue with tree roots that power rodding (using a metal cable) versus jet rodding (using a water powered tool) was the correct solution for me. The job proceeded to take approximately three and a half hours for them to complete which I thought was quite long. At one point, we saw the plumbing snake coming out of the plumbing vent on the roof (apparently they had taken a wrong turn in the pipes). They bill based on quarter hour of time, so it seemed they were in no hurry to complete the job.

The plumber, Jim, wound up finding that I had an outside clean out installed, which Roto- Rooter had wanted to charge me about $5,000 to install. They dug around outside but were unable to find the access, despite having sewer line locating equipment. In the end, they wound up partially cleaning my line using the access inside my house.

While the plumber was friendly throughout the process, I feel like I was billed an inflated amount of time to complete the work. The job wound up costing me over $1,000 just for a partial power rodding. However, with their Clutch Club membership (which costs $249 annually), and once I spoke with the plumbers supervisor, I was able to get my bill reduced to just under $900. The sewer line is flowing again, so the job was completed. When the ground thaws in spring, I will need to find my outside clean out by digging or hiring someone to do that, and paying another plumber to finish cleaning the line of all roots.

They saved me from being ripped off by Roto-Rooter, but at the same time their open ended billing policy (charging per every 15 minutes) left me guessing at how long it would take for them to finish the job and ultimately paying more than I was comfortable paying for the service provided.