Houghton Plumbing & Heating

Christopher K.

Not transparent around pricing and went on odd pro-Trump rant out of the blue. Seemed unprofessional and up instruction not relevant to the work I needed completed

John D.

Cons:
- ""Fuel charge""
- Excessive labor charges for minimal work
- Showed up without building key they needed and had, but didn't bring. Wasted an hour just waiting for someone to bring it.
- Suggested doing additional work while there (accepted), but then left without doing it.

Pros:
- Wore a mask
- Nice enough interactions

My bad:
- Always get estimates ahead of time and in writing. Certainly my mistake, at least in part. Though I think it's on both sides to ensure pricing/agreement is made upfront. Honest trades should want this to prevent issues later. I'm not going to make a big issue of it now given it's partly on me, but ultimately it'll detract me from using their company in the future.

Stephanie S.

Overcharged and couldn't get a straight story from anyone. I had to call 7x (no one ever returned my calls) to talk to someone who could validate the charges for my account because I was told a different price from one of their employees.

Neil S.

You guys were extremely rude, did a horrible job and overcharged me. Stay away! I wouldn't hire these guys in 1 million years

Paul I.

I was verbally quoted ""a few hundred dollars"" for a replacement shower drain. I was presented a bill for $1800 and was told that this type of job is ""not quotable"" they also charged me for a parking ticket they got while at the job site.

Lorraine D.

At the end of January, a technician came out and ""exercised"" the button on my heating unit. This started my heat working again. He was at my condo 20 minutes at the most. I received in invoice for $200.00, $8.00 of that was for ""fuel"".

I called twice to speak with the owner of Houghton, I wanted to talk about the invoice and to get an estimate for replacing the unit, (which was suggested). He never returned my calls!!! I also called the accounting department to ask if I could pay my invoice over the phone, she never returned my call.

This is not how business should be conducted!!! I'm just as important as the customer that receives service exceeding thousands of dollars.

John M.

These guys are great! Had a problem after the storm with my furnace and they came out the same day. Two years ago, John checked out the furnace and found a loose wire which they fixed and saved me a bundle of money. My furnace is quite old and I had a problem after the last storm so I called Houghton and they came right out and checked everything, and determined I needed a part, which they ordered asap, and came out on Saturday to install it. Can't find a better plumber!

Dan E.

Over the past 10 years, I've used Houghton plumbing for all of the normal household things - hot water heater, garbage disposal, slow/leaky faucets, gas stove, clogged drains, new toilets, and dishwasher. All I can say is they've always been on time, courteous, efficient, and reasonable - and never a spot of mess left behind. I don't usually write reviews - but some of the ones here are clearly outdated - and don't reflect any of my own experiences.

Stevi G.

I wish that I would have read the reviews prior to hiring them, they quote 1 price then charge something completely and then when you have a question NO ONE is available to answer. I have tried to contact anyone in the office that can answer a question, I have left my name and number and no one has responded. I feel as though they get in, do whatever they want and charge whatever and we have no recourse...JUST PAY!!!

Eric M.

These guys do a tremendous job, had an emergency sewage problem with a waste pump, they were there in short order, and repaired the problem. They even showed up with all the nescessary stock so they didnt have to show up, then leave and come back again.