Hot Water Now

Adam A.

we have a tankless hot water heater that kept shutting down. We could reboot it and it would work for a day then shut down again. We looked for a plumber that knows about tankless heaters and this company bragged about being the expert. We hired them to help. The guy that came out didn't really seem to know much about tankless heaters from the get go. He checked it out and said that the water pressure going into the unit was way too high and causing problems. He also said that we need to replace the tankless, as it was ""worn out"". The tankless was only 6 years old and they last 20 years. The tankless has a tank style water heater before it to preheat the water and there is no way the water pressure could be as high as he said because it has a built in pressure release valve just for this reason. Water would have been spraying out of the pressure release tube. Nothing was coming out. They wanted $6000 for a new tankless and $1000 to install a pressure valve. The tankless units are $1100 and take about a half day to install. The pressure valve you can buy with sharkbytes for $50 and they take about 5 minutes to install. We told them no thanks. We called Rheem and spoke with their tech support team. They were great and help you troubleshoot over the phone. We replaced the thermal cut out switch (takes about 15 seconds and $30) and we haven't had a problem since. Obviously never needed the adjustable pressure valve. They were trying to make $6000 profit for a days work!!

J S.

Is this a company of professional plumbers, or salespeople who know how to make a profit? I hired Hot Water Now! for 2 projects in 2021. Never again.

Install a new kitchen sink faucet = Hot Water Now! subcontracted this job to a guy with plumbing experience, who wanted to be paid in cash.

Install a new electrical hot water heater = I agreed to purchase a specific brand/ size of electric hot water heater, then Keith and the How Water Now! staff installed a different brand, different size. After I complained, they claimed that they thought I would appreciate receiving a more expensive appliance. I wonder if it were left over from another job, and realized they could dump it on me? To his credit, Keith gave me a discount on the water heater to make up for my concern.

Graham E.

We engaged with this company upon purchasing a home that had a tankless water heater. The water was taking several minutes to get hot in our upstairs fixtures and HWN recommended servicing our unit. We did so and saw negligible improvements. They then said that the system we have is too small for the size of our home and they recommended a top of the line Rinnai model that they said was the ""cadillac"" of water heaters and that it should be able to push hot water to all of our fixtures without issue. Well, after spending $6,000 with HWN to install the new unit, we have seen nothing but system shut downs, errors, constant cold spikes and no real improvement in the time to get hot water from our fixtures going on 2 years now. We have done each annual service to the unit as recommended by the manufacturer with essentially no improvement in performance.

I called the company and told them that they needed to make this right, and even mentioned that we will be willing to install an additional circulation unit in our master bath. The owner, Keith, came out and worked on our unit for a while, opened a support ticket with Rinnai, and said he would have another tech come out to reconfigure the unit. The other tech arrived and did something to the unit, but in the process failed to set our circulation timer which means we actually saw worse performance than before they arrived. Keith assured me that he had the support ticket open with the manufacturer and that he would put together a plan for our upstairs fixtures to improve the time it takes to get hot water to that space. That was on 1/29 and I haven't heard a word back since. I've called each day and the phone goes right to VM. I have left multiple messages with no call back.

Bottom line, we have spent around $7500 with this company over the course of 4+ years and have literally nothing to show for it. Do not look to them for intelligent recommendations, fixes to your hot water problems or really anything at all unless you want to get sold on expensive units that don't work as advertised by the company. The lack of professionalism, competence, integrity and general customer service at Hot Water Now is really something to behold. Go elsewhere...we certainly will from now on.

Yoojung C.

They charged $50 extra due to our location to get our tankless water heater serviced. The first time they came the pump didn't work so we had to reschedule and had to reschedule again because of the snow storm. Finally got it serviced and paid the full $250. The water heater is having issues after the service. It's getting hot and cold and hot again. This was addressed at the initial appointment but it was minor issue. After the service appointment it has gotten noticeably worst. They want to charge me extra $175 to come and ""diagnose"" the issue. What a rip off of a company. Do not use, find a real expert and a professional.

Matt H.

You should read this before choosing Hot Water Now.

I read all the reviews here and elsewhere before getting an estimate and choosing them. The price for the tankless install was where I expected - at $4500. So, based on them being the ""leader"" in tankless installs in CO, and all the positive reviews, I went ahead.

Immediately, I had an issue. When I checked to make sure they were going to pull a permit for the work, all of a sudden that's not included in the $4500. Side note- installing any appliance that connects to natural gas requires a permit and inspection for the work... So, after days of waiting I finally talked to the Boss, Keith, and he said ""oh it's no problem, just would be $150 dollars more for the cost of the permit. Okay, NP, so I thought.

When they installed it (I know this now after what has been 2 months of trying to get them to permit the work) they didn't do a load calculation of how many BTUs could be handled by all of the current gas appliances and the added water heater. They also connected the water heater to a gas pipe that wasn't up to code. When they were finishing, the tech had trouble getting the controller setup, so he called Rinnai, and the person on the phone (it was on speaker) said ""Oh, that [model] is so old, why did you choose to use that"" and then had to look up the info because he didn't know how to program it, and neither did Hot Water Now. The price also became $4900.

Due to another issue, I had to have another company come out and replace gas lines - including where they hooked the water heater. This set off what has been 2 months of trying to get them to do a load calculation, get a correct permit, and get this done. My gas has been shut off by the gas company twice since they did their work. I've already paid them (money due at installation) and they have no motivation to resolve this. I call and leave messages for Keith - doesn't answer nor return the calls.

Finally, I talk with an office person there, tell her my patience has run out. What happens? They submit ANOTHER bad permit application that won't pass because they have again ignored the natural gas load on our service.

Something is wrong here. I live a mile away from them. If they're the leading tankless installer, they shouldn't be making deals with people to install unpermitted gas appliances. They should also be experts in the permit process.

Do not be fooled by the somewhat lower estimate. Unfortunately, this has turned into a get-what-you-pay-for experience.

Spend another few hundred dollars and go with a company that will do it right.

Mary B.

Keith & Eric have been lifesavers this week!
My 2yr old Stiebel Eltron Electric Tankless water heater was giving me major water temperature issues. Most plumbers in Denver don't know how work on electric tankless, thank god these guys do!!!! I would highly recommend HOT WATER NOW!

Todd J.

They installed a Rinnai on-demand hot water heater for us. Really nice crew and they fixed another minor plumbing issue for us on the install that would have been flagged by the city inspector.

Jay P.

Had them replace an old hot water heater with a natural gas Rinnai...install was prompt and clean. The hot water flows as it should...we've been using a Rinnai at our old house for the past 10 years and insisted on tankless at our new home. If you are going tankless, HWN is the company to call. Reasonable pricing and it is a locally owned small company. The bigger firms that quoted the business sent sales reps out who flat out lied so I appreciated the integrity and tankless knowledge these guys have. The owner seems like a good guy.

I highly recommend Hot Water Now.

Debra W.

**UPDATE** on this review. The company made good on their promise by following up with a phone call in order to remedy the situation on our scheduled routine maintenance of our 2 year old Rinnai tankless hot water heater. I appreciate their willingness to work with us to clear up this misunderstanding and subsequent overcharge. Thank you for having the integrity and living up to your past superior reviews.


Original review: I had service performed on my 2 year old (brand new) Rinnai tankless hot water heater for the normal recommended service, within a week after the service, the unit stopped heating the water, intermittently. It worked perfectly fine, they came to perform routine service for $200, and then it didn't work.They came out to check on their work, but instead charged me another $95 for the service call. No parts were replaced. I spent $300 for routine service on a 2 year old Rinnai that worked perfectly fine, when their maintenance service fee is normally $200.

Candis H.

Office staff was truly professional by following up poor service on site and offering an apology. They refunded my flushing fee, which I'm grateful for, since we had to buy a new Navien (from our plumber who was able to check all our plumbing and install tankless). If your Navien has an error code, Hot Water Now can probably help you. Thanks for being concerned guys!