Hot Water Guys

Jared P.

called to get an estimate for a tankless water heater in our very standard one story house in Katy Texas master plan community. I was told on the phone be between $3400 and $4200. When the guy showed up he said it was gonna be $5000 and a smaller unit than what I wanted. On top of that he said there was going be disclaimer because my gas meter wasn't big enough but that was the whole reason he said why he gave me the smaller unit which didn't make sense. Classic bait and switch.

Marshall J.

They were recommended by another plumber regarding the installation of a tankless water heater. The crew did a good job installing my tankless water heater, removed the old water heater, and provided a good explanation afterwards.

Sam S. was very professional and courteous. I use them to do the annual maintenance of my tankless water heater.

To date my experience with them has been good.

Julie B.

I had called to schedule service and a likely replacement. Unfortunately due to an unforseen medical emergency I had to call and cancel twice over two days (due to the medical issues). I just called again to reschedule now that my health situation is stable and they told me that it was policy to charge me for $25 dollars because I had cancelled last week. I even explained my health situation (very private information) and she said "I am really sorry but it is company policy." Lack of compassion and humanity changed my mind about even trying to work with this company. I will gladly spend my money elsewhere.

Alicia J.

NON RESPONSIVE! My hot water heater went out. It was under warranty and the manufacturer recommended this plumber. I called and explained the situation and had a case number from the manufacturer. The woman who answered, Carrie, wouldn't even set up appt without an authorization code. She wouldn't take the serial number the manufacturer gave me, repeatedly interrupting me. I offered to get the manufacturer on the line and she said that was my issue. RUDE. Found out from the manufacturer that an authorization code is given to the plumber once the plumber determines the damage and the manufacturer AUTHORIZES repairs - thus, an authorization code.
The plumber came out and said the pictures the manufacturer needed he couldn't get unless he damaged the unit.
I called the manufacturer - then called Carrie- another rude woman answered - and she said she didn't want to talk to the manufacturer - but he was on the line and said it was ok to damage the unit to get the pictures. She said the plumber would come back out either this afternoon or the next morning. She will call me back in 5 minutes. I called 6 hours later and was told he would have to come out in the morning. NON RESPONSIVE. I called at 8:30am the next morning for ETA and was told they weren't coming because they didn't want to work on the unit even though the manufacturer authorized it. NON COMMUNICATIVE. Why did I have to chase them?

I called another authorized plumber, he came, got the pictures the manufacturer needed and fixed the unit. He said the answer HOT WATER GUYs gave me was a cop out because they probably didn't have the expertise. I could of lived with that answer. NOT HONEST?

Don N.

The water heater in my 4th floor attic was leaking. Sam came by the next day and did a temporary repair and worked with the manufacturer to honor my warranty and get a new one.

Hot Water Guys was extremely easy to work with, professional, and nice. Highly recommended.

Krysten M.

I didn't get service from these people, but whoever is driving their vans needs to get checked. Driving like absolute rude idiots and being aggressive on the road is not the best way to get customers :)

Gilbert A.

After the freeze several of my neighbors had to replace their Rheem Tankless water heaters, that is the first time I saw trucks for Hot Water Guys. I decided my 8 year old Rheem Tankless Water heater needed service, so I called them. Brian came out and he was just great, he really knew his stuff and Brian told me of the constant training that they have to attend. I will call them again for sure. I highly recommend them to anyone.

Nicole P.

The office staff was very courteous and responsive to our water heater issues. Sam S. came by the same day, after hours to repair it. He replaced a broken part and even drained and flushed it. I would highly recommend Hot Water Guys!

C S.

We had them install an expensive unit. (almost $6k) We also paid additional for the kitchen sink to get hot quickly. After they left, we called and left a message because it was taking forever to get hot water in the kitchen. They never called back. When I followed up, they were very condescending and asked if I had reviewed the book of information they had left with me. Come to find out, I needed to download an app and call someone else to help. This became a time consuming ordeal to find out that the installer, Hot Water Guys, had not set up the "parameters". This involves going to the unit in the attic and removing the panel. I was unable to do that because the screws are so tight and will need further help to get started on "setting the parameters". Many details I won't include, but not happy with the customer service!!

Kirk P.

Hot Water Guys are the best! I had a problem and called another company before I knew about the Hot Water Guys. When the technician arrived he could not answer my questions about the error codes on the unit I was having problems with, just wanted to sell me a new unit. I called Hot Water Guys and Sam came out and found I was having problems with the venting on and through the roof and he scheduled repairs for the following day. Problem fixed, and very reasonably charged. I also used them when my mothers tankless heater went out and Tom came out, looked at the unit and sold me a new unit well below market value. I won't ever use anyone else. It is nice that all their employees are very professional and only sell and service tankless water heaters. I will be only calling Hot Water Guys for my hot water needs.