Hot Water Guys

Ruth D.

I had warranty work to be done on a hot water heater and everyone was great from the get go. Lauren called because there had been a cancellation and the tech was able to come our earlier than planned. She was super sweet and very personable every call. Sam came out in the nastiness of rain, thunder and lightning and took care of us. He diagnosed the problem, took care of it and was on his way. I will definitely use them again warranty work or not!!! Thank you for being quick, efficient and getting our hot water back to us!

Danny H.

Right price, Right product, Great Service

Hot Water Guys replaced two 40 gallon tanks in my attic with one Rinnai RL75in for a 3 1/2 bath home. Between doing a ton of reading/research and getting three quotes, these are my conclusions:
- Rinnai is the most dependable brand
- Hot Water Guys' quote best fit my needs
- My other quotes leaned toward larger or more complicated units.
- Apples to apples, their quote was 10% below the closest quote.
- In the end I spent about 20% less by taking their recommendation
- The installation was neat and clean from start to finish.
- The installers were nice, professional and thorough.
Based on my reading and research, I would have over spent on a bigger or more complicated unit. In the end I chose to go with Tom's recommendation since they install these every day. After a couple weeks of use, I can say his recommendation fit our needs.

Carmen B.

Sam came out to help repair my hot water heater today after it would only stay hot for 10 mins and only go up to a lukewarm temp. Sam was on time, professional, and efficient with his visit. He was obviously very knowledgeable about my tankless water heater, and walked me through the possible problems. Sam also told me the different items I'll need reviewed in the future and at what frequency so that I could
make sure everything continues to work smoothly. He fixed everything in about an hour and the price was very fair and exactly what I was estimated over the phone. I would highly recommend that you request Sam if you ever need help!

HMtn W.

Sam from Hot Water Guys actually called to see if he could come early! He got here an hour before the appointed time and worked on my dreaded Bosch water heater. He diagnosed the problem and changed out the part but it still didn't work good enough, so he went back to to his company, got another part and came back to finish the job. Sam was determined to fix the problem and he did. We have hot water again, just in time for the cold weather. Thanks Sam!

The W.

Hot Water Guys congrats and thank you for being the only company that did what I asked without trying to lie, cheat and steal. Integrity goes a long way and you have earned yourselves a loyal customer. I called several other service providers who turned out to be complete liars, con artists or didn't bother to even call back. Thank you for a job well done. I highly recommend you!!!

Courtney J.

I cannot recommend these guys enough. I had 3 different plumbers come to my house to address my water heater issues, and none of them knew what was going on. One told me I would need to replace the heater for $1800. The next told me he fixed the problem and the pilot light went out again immediately. Hot Water Guys showed up and were amazing. They ordered all the parts I needed on warranty, and they showed up on my doorstep free of charge the next day. He replaced the parts and only charged me for his labor, which was extremely reasonable. The best part about this experience is that they actually showed up on time! I highly recommend these guys. They know what they're doing, they're professional, and they are fair.

Tom L.

Outstanding!

Dealing with repairs is tough and I dread it. Finding a good company, talking to receptionists, trying to get information, waiting for guy who may or may not show up, shows up later.....so when I set out to get my tankless hot water heater cleaned...I geared up for battle.

I LOVE the Hot Water Guys! Why? Because they made my task easy, did a great, great, great job and at a great price.

1. Lauren, in their office, took my call and SHE KNEW what I was talking about. She requested I send her a photo of the tank and then she could give me more specifics...and I sent her the photo and she IMMEDIATELY called me back and YES she knew the answers to my questions.

I had called several companies and one company had the owner answer and he told me he didn't know if they worked on Takagi water heaters, he would have to ask his plumber and call me back. ARE YOU KIDDING ME? The receptionist at Hot Water Guys knew so much I think she could do the job herself!

2. She explained my options and spoke in human words, not plumbish words that would confuse me. She recognized that the people we bought the tankless water heater from had not installed a release valve but she did not "bad mouth" them - just told me that was something we could install now or later if we ever wanted to and how to handle the tank without it. I admired her truthfulness as well as her professionalism.

3. The Hot Water Guys do Hot Water and they KNOW what they are doing! Brian was supposed to be at my house between 11 and 1 and at 12:36, he wasn't there. I began to worry ... and get smiffed...I called and Carrie (Lauren on the other line) and asked about arrival. She called Brian, found him in a hot attic at a commercial site and found he was tied up with solving a difficult problem. She called me back and apologized and then Brian called and apologized and once he had fixed their problem he came to my house quickly and fixed mine.

He wasn't on time and I don't care. As long as he does a great job, which he did, and takes as much time on my problem as it needs so that I don't have a problem later --- I understand. I'd rather wait for someone who does a terrific job.

Brian explained what he was going to do, did just that, kept me informed and made my tank hum like new!

I am a customer for life. These guys (and gals) were GREAT!

Victor G.

Sam = awesome. Nice guy who wants to get your water heater working again. I have a new property with Stiebel Eltron tankless water heaters. When the hot water was not working, I spoke to a representative from Stiebel Eltron who referred me to Hot Water Guys. Sam came out the same day and replaced the water filter but it did not solve the problem. After trouble shooting for a while, he then spoke to a representative from Stiebel Eltron and learned that the prior installer did not hook up the wiring properly. Although a simple fix, I am relieved that Sam was able to locate the issue and provide me hot water again. Thank you Sam!

Cheri L.

My family has had an ongoing business relationship with Hot Water Guys for over a decade. We keep coming back for their professionalism, expertise, and outstanding service. Their price for service calls are more than reasonable. When I call for either repair or service to my aging tankless water heater, I ONLY ask for Brian. My family even went without hot water for over a day last week while we waited to be able to schedule Brian. He's patient, extremely knowledgeable and great at communicating in layman's terms what I need to understand about my tankless system. I highly recommend Hot Water Guys, and in particular, BRIAN!

Don H.

Great service. Showed up on time and did the maintenance checkup quickly and efficiently.