Hot Water Guys

Courtney J.

I cannot recommend these guys enough. I had 3 different plumbers come to my house to address my water heater issues, and none of them knew what was going on. One told me I would need to replace the heater for $1800. The next told me he fixed the problem and the pilot light went out again immediately. Hot Water Guys showed up and were amazing. They ordered all the parts I needed on warranty, and they showed up on my doorstep free of charge the next day. He replaced the parts and only charged me for his labor, which was extremely reasonable. The best part about this experience is that they actually showed up on time! I highly recommend these guys. They know what they're doing, they're professional, and they are fair.

Tom L.

Outstanding!

Dealing with repairs is tough and I dread it. Finding a good company, talking to receptionists, trying to get information, waiting for guy who may or may not show up, shows up later.....so when I set out to get my tankless hot water heater cleaned...I geared up for battle.

I LOVE the Hot Water Guys! Why? Because they made my task easy, did a great, great, great job and at a great price.

1. Lauren, in their office, took my call and SHE KNEW what I was talking about. She requested I send her a photo of the tank and then she could give me more specifics...and I sent her the photo and she IMMEDIATELY called me back and YES she knew the answers to my questions.

I had called several companies and one company had the owner answer and he told me he didn't know if they worked on Takagi water heaters, he would have to ask his plumber and call me back. ARE YOU KIDDING ME? The receptionist at Hot Water Guys knew so much I think she could do the job herself!

2. She explained my options and spoke in human words, not plumbish words that would confuse me. She recognized that the people we bought the tankless water heater from had not installed a release valve but she did not "bad mouth" them - just told me that was something we could install now or later if we ever wanted to and how to handle the tank without it. I admired her truthfulness as well as her professionalism.

3. The Hot Water Guys do Hot Water and they KNOW what they are doing! Brian was supposed to be at my house between 11 and 1 and at 12:36, he wasn't there. I began to worry ... and get smiffed...I called and Carrie (Lauren on the other line) and asked about arrival. She called Brian, found him in a hot attic at a commercial site and found he was tied up with solving a difficult problem. She called me back and apologized and then Brian called and apologized and once he had fixed their problem he came to my house quickly and fixed mine.

He wasn't on time and I don't care. As long as he does a great job, which he did, and takes as much time on my problem as it needs so that I don't have a problem later --- I understand. I'd rather wait for someone who does a terrific job.

Brian explained what he was going to do, did just that, kept me informed and made my tank hum like new!

I am a customer for life. These guys (and gals) were GREAT!

Victor G.

Sam = awesome. Nice guy who wants to get your water heater working again. I have a new property with Stiebel Eltron tankless water heaters. When the hot water was not working, I spoke to a representative from Stiebel Eltron who referred me to Hot Water Guys. Sam came out the same day and replaced the water filter but it did not solve the problem. After trouble shooting for a while, he then spoke to a representative from Stiebel Eltron and learned that the prior installer did not hook up the wiring properly. Although a simple fix, I am relieved that Sam was able to locate the issue and provide me hot water again. Thank you Sam!

Cheri L.

My family has had an ongoing business relationship with Hot Water Guys for over a decade. We keep coming back for their professionalism, expertise, and outstanding service. Their price for service calls are more than reasonable. When I call for either repair or service to my aging tankless water heater, I ONLY ask for Brian. My family even went without hot water for over a day last week while we waited to be able to schedule Brian. He's patient, extremely knowledgeable and great at communicating in layman's terms what I need to understand about my tankless system. I highly recommend Hot Water Guys, and in particular, BRIAN!

Don H.

Great service. Showed up on time and did the maintenance checkup quickly and efficiently.

Eric K.

Best customer service ive ever received from a home repair man in any capacity. Sam is awesome! Would use them again and again in a heartbeat. Def. the best company in Houston to repair/replace/diagnose your water heater!!

Jill J.

Thank you Tankless Hot Water Guys! You guys where very professional and the installation was fast! I look forward to having constant HOT water to doing dishes, laundry and hot showers. It's a pretty machine. Thanks again.

M K.

From the start, they were great. Very accommodating: I called on a Sat AM after having been told by a few other local plumbing companies that I had to wait over 2 weeks to have someone service my tankless water heater. Brittany (sp?) was incredibly helpful and resourceful over the phone and Brian arrived at the appointed time (within 2 hours), efficiently cleaned/flushed my heater and took time to answer all of my questions. Overall very positive and professional experience. Problem solved, great experience.

M B.

i bought a house. it had an old rusty hot water heater. i happen to be driving on 19th street and saw the HOT WATER GUYS wrapped vehicle.....and i needed a tankless hot water heater! fate! i called immediately and set up an appointment. within the week, i had a new tankless hot water heater. thanks! they were nice. they were dependable. they were in constant contact with me throughout the entire process. even afterwards. thanks!!

Heather T.

Amazing customer service from beginning to end. Our hot water froze overnight & the kind woman I spoke to was able to squeeze us in on a full day. When Sam showed up right on time, he found that the situation had actually resolved itself & the hot water was running again...He gave me some tips on how to solve the problem in the future & didn't even charge us for the trip. Truly a pleasure to find such a top notch & honest company! And thank you Sam for not making me feel silly wasting your time & for your expert advice!