Horton Plumbing, Heating, Cooling, & Remodeling

Tiffany H.

Wow!!! It all makes sense after looking at these reviews...Terrible service!!! We had our basement drain backup on a Saturday, called and was told the job would be 250.00 total. Long story short two guys showed up but only one was working, as the other forgot his mask... When the worked finally told us why the other gentleman was sitting in the Van for nearly an hour! I offered them a mask so that he could come help with the job! They did have to end up cutting off our clean out cap but never informed us that it would increase the price until the job was finished!!! Total ended up being 335.00. So I questioned the worker saying dispatch told us a TOTAL of 250.00??? He said yeah well we had to cut off the cap, so if I don't charge you I don't get paid . My husband handed him 400.00 cash and he hand him back one of the 100.00's. Yeah some may think that was nice and all, but it seemed a little fishy to me! Within a couple of days we noticed every time our toilet was flushed the bathtub gurgled? So sure enough I called and they made an appt for someone to come out and check it out, they lady on the phone said it sounded as if we had some air in the lines. Well after doing some cleaning in the basement and using those drains the gurgling stopped?! So the next day I called them back, as I didn't want to waste their time, and we cancelled the appt. The lady I spoke to confirmed yet again it was probably just some air in the drains...Sure enough the next day it started back up!!! I decided to call back and ended up getting the ""Office Manager"" explained to her what is happening and she assured me it must be another clog ...I said well if this is another clog the drain was never fixed correctly from the beginning because its been happening...She went on to tell me they would have never left if the drains were still clogged so it was definitely fixed! I said well nothing is backing up its just gurgling like there is air in the line??? She said yeah well its probably another clog in the making...Needless to say she informed me that sending someone out would definitely not be without fee and that we probably need the drains snaked again...She then began to belittle me by saying well ma'am im sitting at a desk, im not standing in your home, but if the drain is gurgling its probably CLOGGED! At this point I was lost for words...I did tell her we wouldn't be needing their service and that it sounded like a call-back company to me before I hungup! I would not recommend this company!

Eric G.

I had a drain that kept backing up and several companies agree that I needed the sewer drain replaced. I went with Horton's because they were quick to respond and, although they never actually scheduled a time which caused issues, they completed the work quickly. The work itself was done well and I have no complaints, but I do take issue with their excavation company they use as well as how they tried to resolve (or lack there of) a problem that arose.
My sewer line is directly next to my gas line, something I made a point of bringing up to them, which I was assured they'd take every precaution to avoid it including calling miss dig. The day after the work was completed, my girlfriend and I smelled gas in the front yard and had Consumer's Energy come out. They found a leak (luckily only on the outside of the house) and took care of it immediately. The head of the crew said, ""it was an obvious nick in the line; something that they should have spotted and called us about.""
I called and spoke with Jeff at Horton's, he apologized, said he would get to the bottom of it and get back to me. What I got was a phone call from the excavation company already on the defensive claiming it was the settling dirt. When I said that settling dirt doesn't lead to the phrase ""obvious nick,"" he then switched gears and passed blame onto Consumer's for not flagging it properly. For anyone that hasn't worked with miss dig, they flag all of the lines and if they miss something, you can call and they address it right away. He said he was going to send a crew out to talk to Consumer's and get back to me.
Bottom line, I have gotten no resolution or response from either company except for a yard that is far more torn up than it should have been, a company that still dug without the gas line actually being marked, and the bill that arrived the day before it was due. While Horton's may do good work, their customer service is subpar and if you need excavation done, go with a different business.

Ann M.

Two days in a row Horton's Plumbing saved our lives! Once for a sump pump issue and once to replace an 18 year old water heater. Both times the person taking our concern and Nick the service rep were wonderful to work with. A special thank you for being able to get out a water heater at 4:39 on a Friday! Very professional, able to get me in the day of the calls and service with a genuine smile! This first time customer is a customer for life!

Thank you so very much!

Andie L.

Our toilet started overflowing in the morning while I was doing laundry and I called Horton plumbing and they showed up within 45 minutes of this happening they were quick and very polite and friendly was an easy fix thanks to them!

Julianne T.

We called Tuesday afternoon and our toilets were repaired before 10 am Wednesday morning. Ron was amazing, professional and kind. The price was extremely reasonable and a great value. Would highly recommend for plumbing repairs and will call and request Ron again for plumbing needs in the future.

C'est M.

Moved to Dearborn area just over six months ago and knew before buying a home that the basement had some sort of water episode that soaked into the carpeted area of the finished side of the basement. I asked the homeowner to have the drain snaked to be sure it was only roots. (There are several massive Oak trees on the lot!) He called Horton Plumbing. Horton came out and snaked the front drain to the road and ran the camera for me (well for the seller, i was the buyer requesting this from the seller). I called Horton afterwards to get a more clear understanding of what, if anything, did they pull out of the drain, as i was the concerned buyer of the house they just snaked. I guessed he was busy or I caught him on a bad day or something cuz the guy was a prick. He was thoroughly annoyed with me for wanting to know if they pulled out roots cuz 'his report on the receipt told me that the line was all fine so what more did i want!?' He did not want to understand that as a potential buyer, i needed to know not only that the pipeline was fine, but also if it had been full of roots cuz if it was NOT, that meant that there was yet another water issue with the basement! Well he said since i wasn't the one who requested the job, i could contact the seller and ask him for further details. Bro, buyers don't have the contact info for the sellers, they are only in contact via their agents and the seller's agent felt they had done their part by having the drain snaked and showing that the waterline was good.

So i bought the house anyway, and six months later the basement floods not from the drain they snaked, but from the drain in the rear of the house where they did NOT snake. Why didn't they snake all drains? Is there something i don't know about plumbing or home ownership? Is it normal to be called to house with a back up / sewer issue and not snake all drains to make sure they are ALL clear and not just one drain? I mean, it wasn't flooded at the time of the snaking, so its not like they could know if they remedied anything!

I wasn't living there, i didn't direct the plumber where to snake, but damn it if a plumber shouldn't be snaking all the drains that could be the issue when they come out to a house!! So now i have to deal with a flooded basement, and moving all my stuff from the floor, and ripping out the ruined carpet/padding and cutting out portions of the wall cuz Horton took the road with least resistance.

Gail B.

Callers beware! We had hortons come to our hair salon to check on our bathroom hot water tank. We wanted to use a local plumbing company to develop a relationship with for future service. #1 they charge $105 to walk in your door #2 $155 an hr for labor and an up charge on materials. The tech was nice but kept repeating he was on the clock for labor charge. So instead of investigating other avenues to hook up a new source for water, we went with his recommendation. I could of bought the tank for 1/2 of what the charged us. And $500 charges in labor. And left with a hefty bill. Yes service companies do charge, but I called around after and there are a lot more reasonable companies out there. Do your research. I won't be calling Horton's again.

Kevin G.

Storm trap was collapsed. They wanted to charge me 300 for a camera inspection. I ended purchased the services of another plumber. No point in charging needless services.

Mary T.

We have lived in Plymouth for 30 yrs and we've hired Horton over the years many times. They are easy to schedule, great with staying in touch to let you know they're on the way and have never failed to show up in the committed window of time. The plumbers are all professional, honest, curteous and respectful.....and do great work! I'm very pleased with them and would not hesitate to recommend them to anyone.

Randy D.

Do not use this company if you want legal, approved work done. Hired them to reroute waterlines for a bathroom project. Told them 3 times that this was permit necessary job since all work was being inspected by Ypsilanti township, before they started, while they were working and when they finished. Was charged $1050, which was very high for work I could have done in 4 hours and $100 in fittings (but needed licensed plumber and permit). Was told I had to contact office to get permit pulled
Office acted like they never heard of pulling permits and said they could work off my building permit - not true or legal. Took 2 days for them to pull permit so I could get inspection . They then wanted $75 more for permit, to which I responded that the $1050 was for LEGAL plumbing work which required a permit. They then sent a bill to homeowner for $100 for permit....real questionable ethics from a ""legitimate"" contractor. Avoid at all costs!