Hornback Plumbing

Elizabeth O.

They were amazing fixed by water meter leak to out house. Had to dig up pipe and was there most of the day but finished and left everything looking good. Jose was very friendly and knew what to do. Thanks so much for your outstanding customer service. Will always use this business when we need plumbing services.

Phil M.

As with some other customers, Donnie Hornback (owner) now refuses service to me because I questioned his workmanship and billing practices. It's a shame because some of the tech's (including his son) are really good and nice to work with. As a home builder, I have to work with a lot subcontractors, and sometimes we have disagreements. I've never had one who refused to work for me because of his own company's shoddy work and repeated mistakes. One of his biggest problems is that he tends to send out under-trained plumbers without proper oversight, then won't own up to their substandard (or damaging) work. I have plenty of examples from just the last house he worked on for me. I've had to reinstall loose sinks, fix improperly set dishwashers, clean dirty bathtubs (caused by him), replace incorrect drain configurations, etc. And yet, I was still willing to hire him for future jobs because I believed the upside of knowing the tech's was worth it. I guess Donnie didn't like being shorted $500 on a $50,000 job so now he's cut me off! I'm just glad his business is strong enough to turn down work and still keep people employed. Hope it stays like that for him (and them).

Barbara S.

We have used another company for years but haven't been happy with them. Decided to try this one. Fantastic! Shower leaking. The office girl Wendy was pleasant, called to let me know the plumber was on his way. They came same day. Plumber was professional, answered ALL my questions (there were a lot), and over all was just great. Took about 2 hours. Can't speak highly enough. Will definitely pass word along and will use again. Thank you!

Pattie R.

They arrived and found leak in a reasonable amount of time. They completed the work in a timely manner. The guys were courteous. We received a military discount, very much appreciated. They left the area near and clean. We will use this company again.

Dawn R.

Mine is a cautionary tale. The first time I used Hornback Plumbing I would have given them 5 stars. I had a hot water leak. The gentleman that came out was professional and did his job well at a reasonable price (took an hour and 1/2). The second time I used them for my leaking shower I would have given them 1 star. The gentleman that came out seem inexperienced, couldn't figure out how to shut my water off (even though the other guy figured it out), made several phone calls and cost me more money because of it. I asked him how much it was going to cost, he said $400 because I had a bad valve (awesome that is what I expected to pay), after he couldn't figure out how to shut my water off, it's now $500 because he was going to have to install a shut off valve, ok. When he wrote up my bill it was $668! He never told me along the way that it was going to be more than the $500 and I can see it fluctuate a little but $168? I asked him why and he said because of the amount of time it took. He was there from 2P - almost 7P. I even found out later that he replaced my spout even though the one on there was brand new and had just been installed 5 months prior, and guess what, he took it with him. I called the company the next day and told them that I felt I was paying for his inexperience. They said that they would have someone look at the bill. I waited a week and called back, said they would have someone look at the bill. It is now a month later and I have never gotten a call back. I would have been fine if they just would have called me back and said ""We looked at it and those are accurate charges"" but to not even call me back? Made me feel like my business didn't mean anything to them. Sadly I will have to find another plumbing company for my plumbing needs.

Stacy S.

I have used this company twice since moving to the area. Both times the experience was great. They came out on time , did the requested work and didn't make a mess. The price seemed very fair to me and the work looks great and functions well.

Dave D.

These guys are fantastic. I had a water line break between the water meter and my house. Joe came out walked the entire 6 acre property with me. He then recommended the least expensive option. Super customer service, prompt assistance, and a quick fix. Thanks Hornback!

Tamara D.

Your plumbers were SO kind and personable! They found the problem and fixed it right away. Thank you for your kind service!

Pamela M.

I called with a plumbing problem that I (not a plumber) thought was huge that turned out to be small and the amazing gentleman that I spoke to told me how to fix it over the phone instead of him having to come out here to fix it and there was no charge. I will definitely be using Hornback plumbing again.

Diana W.

I needed a repair done on my hot water heater. Adam came out with his apprentice Austin and performed the repair. I observed Adam teaching Austin how to diagnose the issue and they quickly went to work fixing the hot water heater. In the process of draining the hot water heater, Adam identified that we did not have a water shut off valve above the water heater and that our sump pump was no longer working. He took the initiative to get another team member to bring him what he needed to complete all the repairs without wasting time. I am so impressed with Adam's professionalism, attention to detail and willingness to make sure the job was done right. I am very happy with the quality of work done and the manner in which it was completed. I believe had I called another plumbing service that the water shut off valve may not have been done and my sump pump would have been pushed to another day in an effort to drag out the repair. I definitely recommend Hornback Plumbing!