Hornback Plumbing

Carlton S.

As a property manager I am constantly using services such as this. Hornback Plumbing usually responds that day without delay, which is a huge bonus. But, when I had them come out to the same property three or four times the problem kept returning. Instead of actually finding the root of the problem they ""put a bandaid"" on it. Problem returns and they get to charge us again. When I asked why none of their technicians checked the actual drain pipes below the building they gave a run around answer, ""we work on rentals all the time and it's rarely more than a stopped up toilet"". Two stars purely for response time.

Denise A.

We were desperate! Our bathroom drains totally backing up! Hornback was the second plumber we had called in days. It never got back to us. Made appt with Hornback for 2pm. Waited, and waited...both my husband and I calling to find out if someone would be coming. ""Yes, yes shortly"", but no! Until finally, 6 or 7 pm on a Friday night here comes our plumber. He spent a while working but solved all the issues with clearing our drains and never had trouble since. We anticipated his charge on overtime having been used to paying expensive plumbers in Louisville all my life, but no, total charge for all that work and cleaning up the mess too, was under $200!! Shocking!! If not for that, the business would have only gotten 3 stars. But this man was off duty and called in to do our job. Evidently, the previous plumber couldn't get to us earlier in the day or call us to say why.

Elizabeth O.

They were amazing fixed by water meter leak to out house. Had to dig up pipe and was there most of the day but finished and left everything looking good. Jose was very friendly and knew what to do. Thanks so much for your outstanding customer service. Will always use this business when we need plumbing services.

Phil M.

As with some other customers, Donnie Hornback (owner) now refuses service to me because I questioned his workmanship and billing practices. It's a shame because some of the tech's (including his son) are really good and nice to work with. As a home builder, I have to work with a lot subcontractors, and sometimes we have disagreements. I've never had one who refused to work for me because of his own company's shoddy work and repeated mistakes. One of his biggest problems is that he tends to send out under-trained plumbers without proper oversight, then won't own up to their substandard (or damaging) work. I have plenty of examples from just the last house he worked on for me. I've had to reinstall loose sinks, fix improperly set dishwashers, clean dirty bathtubs (caused by him), replace incorrect drain configurations, etc. And yet, I was still willing to hire him for future jobs because I believed the upside of knowing the tech's was worth it. I guess Donnie didn't like being shorted $500 on a $50,000 job so now he's cut me off! I'm just glad his business is strong enough to turn down work and still keep people employed. Hope it stays like that for him (and them).

Barbara S.

We have used another company for years but haven't been happy with them. Decided to try this one. Fantastic! Shower leaking. The office girl Wendy was pleasant, called to let me know the plumber was on his way. They came same day. Plumber was professional, answered ALL my questions (there were a lot), and over all was just great. Took about 2 hours. Can't speak highly enough. Will definitely pass word along and will use again. Thank you!

Pattie R.

They arrived and found leak in a reasonable amount of time. They completed the work in a timely manner. The guys were courteous. We received a military discount, very much appreciated. They left the area near and clean. We will use this company again.

Dawn R.

Mine is a cautionary tale. The first time I used Hornback Plumbing I would have given them 5 stars. I had a hot water leak. The gentleman that came out was professional and did his job well at a reasonable price (took an hour and 1/2). The second time I used them for my leaking shower I would have given them 1 star. The gentleman that came out seem inexperienced, couldn't figure out how to shut my water off (even though the other guy figured it out), made several phone calls and cost me more money because of it. I asked him how much it was going to cost, he said $400 because I had a bad valve (awesome that is what I expected to pay), after he couldn't figure out how to shut my water off, it's now $500 because he was going to have to install a shut off valve, ok. When he wrote up my bill it was $668! He never told me along the way that it was going to be more than the $500 and I can see it fluctuate a little but $168? I asked him why and he said because of the amount of time it took. He was there from 2P - almost 7P. I even found out later that he replaced my spout even though the one on there was brand new and had just been installed 5 months prior, and guess what, he took it with him. I called the company the next day and told them that I felt I was paying for his inexperience. They said that they would have someone look at the bill. I waited a week and called back, said they would have someone look at the bill. It is now a month later and I have never gotten a call back. I would have been fine if they just would have called me back and said ""We looked at it and those are accurate charges"" but to not even call me back? Made me feel like my business didn't mean anything to them. Sadly I will have to find another plumbing company for my plumbing needs.

Stacy S.

I have used this company twice since moving to the area. Both times the experience was great. They came out on time , did the requested work and didn't make a mess. The price seemed very fair to me and the work looks great and functions well.

Dave D.

These guys are fantastic. I had a water line break between the water meter and my house. Joe came out walked the entire 6 acre property with me. He then recommended the least expensive option. Super customer service, prompt assistance, and a quick fix. Thanks Hornback!

Tamara D.

Your plumbers were SO kind and personable! They found the problem and fixed it right away. Thank you for your kind service!