Hornback Plumbing

Vernon S.

All our plumbing work has been done by Hornback and have always been professional and have done a great job each time we have used them. Jessie fixed my under the sink problem fast and efficiently.

Lisa G.

Hornback plumbing was professional and provided great customer service. Jessie came out to our cabin to assess our needs. He promptly called with the estimate and sent a technician out the same afternoon. Noah replaced our water heater, kitchen faucet and repaired the shower head. He was polite and got the job finished in record time. Highly recommend this family business.

April W.

Excellent!! I was referred to Hornbeck. And was super impressed. They answered their phone. Listened to what was going on. And said they would someone over soon. 30 min later the technicians were here. They evacuated the situation. Offered a solution. This was at 4 pm. Said they needed to get parts. If they were able to get tonight they would fix otherwise it would be next day. They were back and fixed everything by 6 pm. Quick, efficient, polite and professional.
Thank you.

Diane H.

Responded within one day to fix toilet supply line leak at the cpvc connector and replace br sink valves to cpvc supply lines and br sink faucet. Some water displacement captured with towels. This is a reliable crew in E town.

Carlton S.

As a property manager I am constantly using services such as this. Hornback Plumbing usually responds that day without delay, which is a huge bonus. But, when I had them come out to the same property three or four times the problem kept returning. Instead of actually finding the root of the problem they ""put a bandaid"" on it. Problem returns and they get to charge us again. When I asked why none of their technicians checked the actual drain pipes below the building they gave a run around answer, ""we work on rentals all the time and it's rarely more than a stopped up toilet"". Two stars purely for response time.

Denise A.

We were desperate! Our bathroom drains totally backing up! Hornback was the second plumber we had called in days. It never got back to us. Made appt with Hornback for 2pm. Waited, and waited...both my husband and I calling to find out if someone would be coming. ""Yes, yes shortly"", but no! Until finally, 6 or 7 pm on a Friday night here comes our plumber. He spent a while working but solved all the issues with clearing our drains and never had trouble since. We anticipated his charge on overtime having been used to paying expensive plumbers in Louisville all my life, but no, total charge for all that work and cleaning up the mess too, was under $200!! Shocking!! If not for that, the business would have only gotten 3 stars. But this man was off duty and called in to do our job. Evidently, the previous plumber couldn't get to us earlier in the day or call us to say why.

Elizabeth O.

They were amazing fixed by water meter leak to out house. Had to dig up pipe and was there most of the day but finished and left everything looking good. Jose was very friendly and knew what to do. Thanks so much for your outstanding customer service. Will always use this business when we need plumbing services.

Phil M.

As with some other customers, Donnie Hornback (owner) now refuses service to me because I questioned his workmanship and billing practices. It's a shame because some of the tech's (including his son) are really good and nice to work with. As a home builder, I have to work with a lot subcontractors, and sometimes we have disagreements. I've never had one who refused to work for me because of his own company's shoddy work and repeated mistakes. One of his biggest problems is that he tends to send out under-trained plumbers without proper oversight, then won't own up to their substandard (or damaging) work. I have plenty of examples from just the last house he worked on for me. I've had to reinstall loose sinks, fix improperly set dishwashers, clean dirty bathtubs (caused by him), replace incorrect drain configurations, etc. And yet, I was still willing to hire him for future jobs because I believed the upside of knowing the tech's was worth it. I guess Donnie didn't like being shorted $500 on a $50,000 job so now he's cut me off! I'm just glad his business is strong enough to turn down work and still keep people employed. Hope it stays like that for him (and them).

Barbara S.

We have used another company for years but haven't been happy with them. Decided to try this one. Fantastic! Shower leaking. The office girl Wendy was pleasant, called to let me know the plumber was on his way. They came same day. Plumber was professional, answered ALL my questions (there were a lot), and over all was just great. Took about 2 hours. Can't speak highly enough. Will definitely pass word along and will use again. Thank you!

Pattie R.

They arrived and found leak in a reasonable amount of time. They completed the work in a timely manner. The guys were courteous. We received a military discount, very much appreciated. They left the area near and clean. We will use this company again.