Horn Plumbing & Heating

Steven O.

I do NOT recommend Horne Plumbing of Exton, PA. I requested a job and was quoted a price. When I realized there was an easier way to do the job and told then about it, they revised the quote--higher. Later, they said I now requested a whole new job. Then, they did not respond in a timely manner, despite my calls, taking more than two week later when they said they'd get back to me in a couple of days. When I asked about the new higher price, they said they needed to order even ordinary parts (why not Home Depot for a tee and some gas pipe)! I cancelled the job and they had the gall to send a very high bill--for doing nothing! I said I would pay half the bill just to be done with them, but the owner called and was very impolite, even rude. He was unwilling to even discuss things with me. He said he wanted his full money, period! I paid to just to be rid of them. Save your money and aggravation.

Courtney N.

We found out a pipe from the meter to the house had a leak on a Wednesday . The Plummer we typically used said he could have it done sometime next week (& quoted us a ridiculous amount). We contacted Horn and they were able to do it the next day. Robb and the crew working on the fix were friendly and hardly working. They discovered our pipe was leaking in two different locations. They quickly fixed the whole line, cleaned up, and were out. They quote was very reasonable as well. Would highly recommend.

Regina E.

I had them test my Backflow system as required by AQUA. Scheduling was easy and they gave me multiple options for times slots. Bruce came out to do the work. He was at the house for 15 minutes (I am used to a longer testing time - unfortunately the company who used to do this before, does not offer this service anymore). I am sure Bruce tested everything that needed testing and he was professional. However, when I received the invoice of $175 I was shocked. $175 for 15 minutes? That is a higher hourly rate than a specialized lawyer gets. It is also much higher than what I paid in the past. My recommendation: if you are required to do this test, call other companies to research their service rate. It is not rocket science and should not cost that much.

K W.

I cant emphasize enough that you MUST get a full quote from them before work begins. I used them to fix a grinder pump. We struggled with replacement vs repair. We were told that repair was the way to go and that it would be more economical. In the end they gave us a bill for over $12,000, and insisted on prompt payment

Katie M.

I hope that people read this review before hiring this company. They are extremely over priced and have no idea what they are doing. They charge for commuting to your house and at $160 an hour, they have you at $80 plus before they enter the door. They tried to charge me over $700 to clean a clogged sink. The original quote was around $300. After being at my house for 30 minutes the $300 turned to $450 and in another 15 is was $700. I told them to stop what they were doing and they said it would still be over $400 and they would have everything in pieces. I think because I am a female, they were taking advantage. I told them they needed to complete the job at the rate they quoted me. They came down the last time and said they couldn't do any more and my drain was still clogged. I now owed them $700. I had to fight to get the price down to over $300 after talking to the manager, Bruce. He was not professional and only took the price down after I called my credit card company to complain and see if this was fraud. I hired another service and they came over and fixed my sink in 30 minutes and charged $89!! I can't believe I started with Horn. Never again! Please do not make the same mistake!

Bob S.

Did a great job repairing my plumbing stack and they were competively priced with no gimmicks. They also arranged a permit and inspection when requested without any hassle. Overall an excellent job.

Linda P.

I've been in Construction Mgmt. for over 25 years and have never seen such a tight show as this firm. From arrival to exit in our underground leak, they were symphonic in execution. The only concern I was left with was the matching of the Center's designed sidewalk. They cut and hand dug the slabs & put them back. Of course. If it wasn't for the PA 1Call marking, you would never know they had been there.
Stunning. (And reasonable;)
Thank you Scott & Company.

Skate Master T.

Prompt, reliable and fair. Three words you don't hear together or very often when it comes to this trade.

Will B.

Have dealt with HORN Plumbing for 30 years +
They have done simple through complex plumbing on all kind of systems.
Early on they installed radiant heat in a commercial building when it was totally new in this area.
If you have to run a pipe under your driveway, they have a system that will cut the hole under the driveway and not disturb the surface it in any way.
This is a true 5 star company. PERIOD !

N P.

I am a landscape designer and Horn was recommend to me as this particular project was not located in the area where I regularly work, and I wanted a plumber who was familiar with the township the project was going to occur in. I sent them full plans and met with one of the owners on the project site so they could review what needed to be done to put together a proper bid. I had not received an estimate and called the office several times, but I wanted to pull the projects for the permit and requested their insurance information. They faxed over all the appropriate paper work and I was told I would receive my estimate the following day. The next day I was 3/4 of the way to the township office, which is located an hour from my house, and I received a phone call from a secretary who proceeded to tell me she was told they where no longer willing to do the work and no explanation was given. I explained the situation and was told there was nothing that could be done. I was floored. I explained that I would be writing this review of the company and the woman sympathized with me and understood that this was a very unprofessional move and apologized. The township would not take the rest of the permit application as the plumbing was a large part of the job as a septic line needed to be moved. I then received a phone call that night from one of the owners of Horn. He was simply following up because my file was on his desk. He had no idea what had occurred earlier that day or that I had a site meeting already. This goes on, but the bottom line is they let down my company, our client, and all the other contractors on the project. I found it very unprofessional and would not recommend their services.