Horizon Services

Kate B.

Horizon services is overpriced!They will lure you into a cheap price for a seasonal check-up.But then if you become a costumer that's when the extraordinary high price kicks in.I paid $421 for the HVAC capacitor that when I looked up in Amazon the price is less than $20 bucks!They charged extra price for the check up and I ended up paying $509.If only I can return their overpriced ""service"" and use BGE Home instead.I would not recommend Horizon service to anyone.

Jatin P.

I could not reply to your response for my earlier review MR Charlie H. So updating this review.

Please listen to my calls recordings made to your help desk calls. I requested a callback with a particular phone# and left VM with a callback number if unanswered (I was not even mad, just wanted to discuss with him and needed assurance to spend more $$$ after spending $1500 so I can have my heat back for my little kids in a home). I don't have any call or VM on my call list.
Plus, not sure if he had solutions to my HVAC problem or asking for more money to try something else!!

I waited 2 days without heat to hear from your manager before your company tech shows up. Finally, I was done with your company & told your help desk to cancel my appointment.

Young V.

wow, their chat wouldn't even answer a simple question and disconnected me twice. plus they lazily snet me their info page on heaters and the link doesn't even work!

Jovan W.

Listen my house was messed up from the wrong lines and everything!! The guy from this company came out and he was very professional and completed the work in a timely fashion.. I am very impressed with the quality of the work!! I am truly grateful they sent this professional to my home !!

Wendy R.

Warning! I called then to unclog my disposal. They advised me that a replacement disposal install would be $1,000! Home Depot sells good disposals for 130-150. The nice technician was able to unclog my disposal and the bill was $105. A fair price., I think this business model is unethical for a National company. I won't use them again.

Lee K.

customer service on the phone stinks been a good customer and i called she acted like i bothered her she needs to go lost me as a customer your not the only buisness around wish i could give them a 0

Sharon R.

We had a tricky plumbing issue. The first plumber did make a repair, but it didn't resolve the problem-not his fault. He fixed what he thought the issue was. The second plumber was a complete waste of time, and he did nothing. He also said some pretty negative things about his own company. After calling for three days trying to get ahold of a manager, I finally got lucky and received great service from the plumbing manager of the Maryland office (Clifford) and the plumber he sent (Mike). They both went above and beyond for us. I can't express how appreciative we were for the great service we received from both of them. Clifford listened to every one of my complaints and dealt with them, even when I am sure he was tired of hearing from me. Mike was relentless in his pursuit to fix our issue. He explained everything he was doing and why. Honestly, if it weren't for the two of them, we would no longer be Horizon customers. They are the only reason there are any stars in the rating at all.

The customer service--especially those considered managers or supervisors in that department--is horrendous. They have no issues not returning calls, sending you from one office to another (only to either be left on hold for 20 minutes or completely ignored) or just hanging up on you (they did claim to have phone issues). A handful of customer service reps were polite and friendly, but when it comes to anything out of the ordinary, forget it. The management of the call center needs to be addressed because honestly, customer service isn't really their strength. Luckily, they have some great employees doing the actual service. I would definitely use the in home service for the technicians, but don't have high expectations for the customer service portion. If you do, you will be frustrated and disappointed.

Alfred C.

The plumbing work was fine, everything done professionally. The service man was courteous and cleaned up. My only fly is that the price is so expensive probably more than others although a three year guarantee is given over a two year as others give.

Anthony S.

The Horizon technician who installed my hot water heater was a monster! I called Horizon services to check my hot water heater because it was leaking. They said they would send out a technician the next day in the afternoon. When he arrived the first thing he said is that the tank had two cracks on the outside and that is why it's leaking. The next thing that he said is this can't be fixed it has to be replaced. Now I know hot water tanks are expensive so I expected a high price but not $4000? So I asked him is this the lowest price you can offer me? So he came back with the discounts that he can put together he can get me a hot water heater tank for $2,500. Since I didn't want to lose my hot water I agreed for him to start the work. Keep in mind he wanted all the money up front and he didn't offer me any financing. He started the work and things started to get heated between him and my mother when she asked him to tell his delivery man who was bringing the new tank to not block our driveway which I knew he was only going to just drop off the tank and leave. But my mother is an elder woman who just loosed her daughter my sister five months ago. She needs to be respected inside her home so when this technician loss his temper and went crazy talking to us like we were children or we worked for him? And he threaten to call his office to send out another tech to finish the job? Really? I was ready for him to go. So after the job was completed I asked him about getting the work financed and he said that I was supposed to ask he that before starting the work. After a half an hour on the phone outside my front door. By the way, he was loud talking with his boss on speak phone putting all my personal information out to my neighbors. After 5 1/2 hours later it was all over. What a knight mare. I advise you to stay away from these crooks they will do their best to pull as much money from you as they can and this guy Calvin is an very unhappy person who needs anger management classes before going back to work for Horizon Services. And I just found out this company offers military discounts? I am retired military but he never said anything about what type of discounts his company offers their customers. My advice to you, stay far away from Horizon Services! 8/16/21 update. I received a phone call from a Horizon Services customer relations representative who heard about what happened with the technician who installed the hot water heater. She expressed her concern about the technician did and stated that Horizon does not tolerate this kind behavior from their representatives. She also said how sorry she was that this happened and that she would send me a discount for the cost of the hot water heater. I believe that Horizon Services truly cares about their customer's experiences with their company. And I appreciate the customer relations representative reaching out to me. Thank you.

Anna L.

Update: They never contacted me and I never got my money back. And I just got a spam email from them telling me ""I am attempting to contact you in regards to your heating system"" ..... Um you never touched my heating system. Don't trust these people. They are clearly out for dumb people who don't know better.